Customer Service Training

VISHAL M. MEHTA

B-*, Flat no: *, Hari Om Appt, S.V Road, Behind Vijay Sales Showroom,

Borivali (west), Mumbai 400092

Contact: 099********; Email: ***************@*****.***

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<Date>

<Name>

<Designation>

<Company Name>

<Address>

<City, State>

Dear <Mr. / Ms.> <Surname>

I am submitting herewith my resume for your perusal and favourable

consideration for the post of <position vacant> in your company.

A dynamic professional with proficiency and practical experience, gained

while working on projects as part of the curriculum as well as exemplary

extracurricular credentials. I am interested in working for an organization

that will allow optimal use of my drive and expertise for corporate

benefit. I am an innovative thinker who believes in applying analysis and

creativity to problem solving.

I am a self-motivated and diligent individual who is able to adapt to

constantly changing environments and situations, constantly updating myself

with fresh training. Accented with the latest trends and techniques of the

field, having an inborn quantitative aptitude & determined to carve a

successful and satisfying career.

Driven by passion and competence, I am confident of making visible

contribution to your organization's growth.

A tour through my enclosed resume shall take you through the details, and I

am confident, in my credentials you would find a perfect fit for the job. I

would greatly appreciate being given an opportunity for a personal

interview.

Thanking you.

Yours sincerely,

VISHAL M. MEHTA

VISHAL M. MEHTA

B-4, Flat no: 4, Hari Om Appt, S.V Road, Behind Vijay Sales Showroom,

Borivali (west), Mumbai 400092, India.

Contact: 099********; Email: ***************@*****.***

[pic]ASPIRING TEAM LEADER-/BANKING/FINANCE/TELECOM SECTOR

Objective: Seeking a challenging and rewarding opportunity in the industry

which is in line with my academic background and which effectively utilizes

my analytical and technical skills

[pic]SUMMARY OF SKILLS

. A young and dynamic individual with extensive exposure in the field.

Currently employed with Tata Consultancy Services Ltd as Sr. Executive /

Trainer

. A systematic, organized, hardworking and dedicated team player with an

analytical bent of mind, determined to be a part of a growth-oriented

organization

. Exceptional people skills with ability to communicate effectively & build

long lasting as well as mutually beneficial relationships; team player

with ability to work comfortably with people from diverse backgrounds &

experiences

. Self motivated professional with a hands-on results oriented approach who

can rapidly identify problems, formulate tactical plans and operational

procedures, initiate change and implement effective programs in

challenging and diverse environments

. Undergone training in USA on a new project called Individual and

Institution Operations for TIAA-CREF in Jan 10

NOTABLE ACCOLADES ACROSS CAREER PATH

o Credentials of being nominated twice as excellent performer on TCS

level and also on departmental level

o Accredited for nomination for excellent performer in ING &TIAA.

o Awarded with Certificate Caught in Act for great service Delivery.

[pic]PROFESSIONAL EXPERIENCE

TATA CONSULTANCY SERVICES LTD

SINCE

JAN 10

Senior Executive/ Trainer

. Working with Teachers Institution Annuity Association-College Retirement

Equity funds project (TIAA-CREF)

. Leading a team of six for Capital market and fund transfer. This

consists of four processor and two quality auditor.

. Preparing variation tracker, utilisation report, MIS report, quality

graph and calibration for the team.

. Successfully implemented training and development programs that

enhance in playing key role to achieve employee satisfaction, reducing

retention rate and higher employee produce knowledge. This will in

return help to accomplish my personal and professional goals.

. Preparing training materials and other required things to assistance

in maintaining higher standards of customer service, keeping

preference to satisfy and derive end solution of their problems and

concern. Also taken part in customer care projects. ( Know your

customer)

. Introducing training manuals and then approving from client to

implement as a training product or job aid for new hires. Maintaining

and then making alternation as and when required. This includes

handbooks, visual aids, online training materials.

. Conducting training and development programs to meet unit targets and

making team realize the areas where more focus needs attention. This

will help in customer satisfaction internal errors will reduce and

team will be attracted towards its product.

. Liaison with domestic partners (Clients) to arrange a call or conduct

training for new specification. Arranging weekly or bi- weekly call

for updates, discuss quality scores and way the outsource team is

performing.

. Suggest management for any development or placement of a staff

internal movement for any associate to enhance his personal growth and

be with the organization.

. Informing the team regarding any new training or development programs

conducted by HR such as basic excel, advance excel, yellow belt, e-

mail writing, team bounding and many more.

TATA CONSULTANCY SERVICES LTD

MAR 07-

JAN 10

Processing Officer

ICSD for ING (International Customer Service Division)

. Instrumental in documentation and servicing internal department

communication needs

. Closely monitored and thoroughly analyzing trends and undertaking market

research for project feasibility studies

. Arranged demonstration/ presentations while negotiating with the clients

. Conceptualized and executed long term / short term plans and strategies

for increasing market share and achieving pre-set sales and profit

targets

. Interacted with the client on personal level to understand their

requirements and generating business from existing as well as new

channels

. Ensured the satisfaction of client regarding company's service through

their feedback and answered the query as well.

. Accountable for handling Citi bank customer's accounts

. Involved in monitoring appropriate posting of funds for employee as well

as employer

BHARTI AIRTEL LTD

DEC 05-FEB 07

Executive-Risk & Fraud Analysis

. Accountable for handling usage based alarm & taking appropriate actions

. Deftly involved in monitoring the customer who are on roaming & managing

check on fraudulent activities

. Responsible for monitoring prepaid amount deduction

[pic]ACADEMIC & PROFESSIONAL CREDENTIALS

DIPLOMA (MBA) IN BUSINESS FINANCE; 2007; ICFAI

B.COM; 2005; Mumbai University

HIGHER SECONDARY CERTIFICATE; 2002; Mumbai University

SENIOR SECONDARY CERTIFICATE; 2000; Maharashtra Board

CLEARED IELTS; 2010

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Hobbies: Listening to soft music

Going on a long drive

Watching movies.

References: Available on Request

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