Pvt Ltd Engineering

Sunil sharma

*****.******@*****.***

Mob: +91-783*******

OBJECTIVE:

To be a part of an organization where my professional ability and

proficiency will be best utilized for the contribution towards the growth

of the organization.

Professional experience:

Digicall Tele Services Pvt Ltd Jul'11 to Present

Technical Suport Executive Noida, UP

.DigiCall has established call center operations in 10 cities across India,

totaling over 5000 workstations... DigiCall has partnered well by

displaying agility and reliability. CSAT scores and First Time Resolution

have improved

Job Responsibilities:

Taking ownership of technical issues, and working with our Development

group to resolve more advanced issues when necessary

Resolving escalated customer complaints without the need for team lead

intervention

Documenting troubleshooting and problem resolution steps

Participation in providing training to customers as required

PROFESSIONAL QUALIFICATION:

Bachelor of Engineering, 2013

Electronics and Communication Engineering

Rajdhani Engineering College Bhubaneswar

Biju Patnaik University Of Technology Rourkela (ODISHA)

I.S.C. (12th Standard), 2008

P.K.Roy.Memorial College, Dhanbad

10th Standard, 2005

A.M.V.N.Mandir, Dhanbad

INDUSTRIAL TRAININGS

Title : Mobile Communication

Organization : Bharat Sanchar Nigam Limited (BSNL), Dhanbad,

Jharkhand

Period : 1 Month

Synopsis : This training was based on processing internally when user

makes a call and also about the equipments, materials and

cable wires used a broad detail of successful communication

and also the methods to overcome the drawbacks.

Title : Production of Steel

Organization : Bokaro Steel Plant (SAIL), Bokaro Steel City,

Jharkhand

Period : 2 WEEK

Synopsis : This training was based on learning about major raw

materials used in steel production as well as the various steps undergo to

obtain the desired steel also about the safety measures that should be

taken inside plant.

IT SKILLS

Operating Systems : Windows (XP/Vista/7),Window8

Software Languages :C, C++, Data Structure,.NET

Other Packages :MS Office (Word/ PowerPoint)

ACCOLADES & BEYOND CURRICULUM

* Served as House Captain of school for two years.

* Ranked 1st in Slow Cycling Race .

PERSONAL DATA

Father's Name Shyam Sunder Mistry

Date of Birth 1st Jan, 1990

Gender Male

Marital Status Single

Nationality Indian

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