Customer Service Quality
Resume:
Rexanne K. BROWNFIELD
Ashville, AL 35953
Phone: 205-***-****
Email - *******@*****.***
Objective
SEEKING A POSITION THAT WILL BE BOTH CHALLENGING AND REWARDING, AS WELL AS
INCREASE MY KNOWLEDGE IN ALL ASPECTS OF THE BUSINESS ENVIRONMENT. I OFFER
EXTENSIVE HANDS-ON EXPERIENCE WITH MULTIMILLION-DOLLAR AUTOMOTIVE
COMPANIES.
Employment
QUALITY ASSURANCE COORDINATOR 2010 - 2013
Pittsburgh Glass Works, LLC
Talladega, Alabama
. Monitor quality process of the TS16949 program
. Create and Maintain PFMEA, PQCT, Work Instructions and Training
Documents
. Quality liaison between Honda Manufacturing and PGW
. Train contract workers in all functions of the quality process
. Monitor compliance to PGW, customer, and governmental specifications
. Execute and implement safety, health and environmental policies for
ISO 9000
GM & International Sr. Account Specialist
2002 - 2010
PPG INC. / PITTSBURGH GLASS WORKS, LLC ROCHESTER
HILLS, MICHIGAN
. PPG SOLD THE GLASS DIVISION TO KOHLBERG/PGW AND I WAS ASKED TO STAY
WITH PGW AFTER THE SALE
. Communicate and Service all GM & International accounts
. Liaison between the customer, and the manufacturing plants, both
internal and external
. Evaluate customer requirements, determine releases quantities for
system entries
. Develop, Create and Maintain all part numbers for Order processing
. Coordinate the creation of new programs and necessary changes
customer supply chain
. Create and distribute invoices for tooling, samples and all
preproduction shipments
. Monitor Oracle, Vista, and Anacomp for customer account and invoice
status
. Global Supplier Portal Security Administrator for DaimlerChrysler,
BMW & GM
. Monitor and coordinate payments to encapsulators
. Maintain the Central Files per PPG retention policy
. Provide training, leadership, backup and assistance to other Customer
Service Reps
. Monitor Account Receivable information for all Customers and assist
in collection of past due invoices, and unauthorized deducts
Satellite Specialist
2001 - 2002
PPG, INC. USA - CANADA
. Monitor the quality process at various PPG Industries, Inc.
facilities.
. Field Service Representative at PPG customer sites, such as Chrysler,
Honda, & Toyota
. Perform the duties of the Logistics Technician at various PPG
Industries, Inc. facilities
. Hiring and training Production Associates
. Purchasing components and supplies for production and daily business
use
. Audit various PPG Industries, Inc. locations for ISO14001
certification
. Serve as Interim Quality Coordinator at the Alabama facility
Satellite Supervisor 2000 - 2001
PPG, Inc. Dearborn,
Michigan
. Monitor quality process of the QS9000 program, APQP, Q145 program and
Production Approvals
. Quality liaison between satellite and PPG customer
. Train contract workers in all functions of the production and quality
process
. Monitor compliance to PPG, customer, and governmental specifications
. Execute and implement safety, health and environmental policies
. Maintain all production, quality and financial records
Production Supervisor 1999 - 2000
PPG Inc. Evart, Michigan
. Supervise 60 hourly UAW associates in the manufacturing of automotive
lites
. An active member on the Value Leadership Team
. Facilitator of Behavioral Accident Prevention Process
. Coordinator and supervisor of the Slip/Fall Prevention Process
. Process Leader to evaluate and implement improvements in the Final
Assembly Process
. Management Intervention Program
. Successfully completed & passed Supervisor Assessment Center
. Team Leadership Training
Production 1994 - 1999
Chrysler Glass / PPG, Inc. Evart,
Michigan
. Chrysler Glass sold our division to PPG Inc. and I was asked to stay
with PPG after the sale
. CNC Operator
. Line Auditor
. Inspector/Packer
Master Scheduler/Analyst 1979 - 1994
McGuane Industries
Corunna, Michigan
. Synchronized scheduling of production activities
. Responsible for content on initial formulation of computerization
material systems
. Purchased & expedited 1000 components from 100 suppliers
. Skilled in all functions of computer operations
. Issued documentation on inventory cycle counts
. Supervised yearly fiscal inventory
. Implemented set-up for complete stores area and procedure for shippers
and bar coding distribution
. APICS Certification
. Coordinate communications between Manufacturing, Purchasing and
Production Control
Community Service
SHOAL CREEK VALLEY FIRE & RESCUE DEPARTMENT
. 1st Responder
. Firefighter
. Treasurer
. Secretary
. Director of Fund Raising
. Community Awareness
Southern Baptist Disaster Relief Team of Alabama
. Chain Saw Team
. Cleanup/Recovery/Mudout
Key Recognition and Accomplishments
PPG ASSESSMENT CENTER - AFTER SUCCESSFUL COMPLETION OF THE PPG SUPERVISOR
ASSESSMENT CENTER, I WAS OFFERED A PPG SUPERVISORY POSITION (ONLY
APPROXIMATELY 20% OF CANDIDATES IN THIS SELECTION PROCESS COMPLETE IT
SUCCESSFULLY AND ARE SELECTED TO BECOME SUPERVISORS)
Recognized by management as a motivator of people
Recognized for leadership ability and my devotion to meet customer
expectations
Recognized for my exemplary efforts to ensure that the company interests
are being attended to properly
Recognized for my contribution to the production and quality projects at
new PGW facilities
Recognized for my successful management of inventories and material plans
at PGW
Education and Training
BUSINESS MANAGEMENT & ADMINISTRATION - ASSOCIATES DEGREE
Baker Business College Cadillac,
Michigan
APICS Certification
PPG Supervisory Training
Process Quality Control Table - Chrysler / PGW
Process Failure Modes Effects Analysis - Chrysler / PGW
G D & T Training through Javlin Technologies
5 Principles for Problem Solving - Honda
Capacity Management Systems - Honda
EHS Training - ATC Emergency Procedures - PPG
Fundamentals of Exceptional Customer Service - PPG
Excelling at Customer Service Simulation - PPG
Microsoft Excel Level 2 Training - New Horizons
Microsoft Excel Level 3 Training - New Horizons
Microsoft Office, Word, Power Point, Outlook
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