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Customer Service Quality

Location:
Odenville, AL
Posted:
December 22, 2013

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Resume:

Rexanne K. BROWNFIELD

**** ***** ***** ****

Ashville, AL 35953

Phone: 205-***-****

Email - acbtci@r.postjobfree.com

Objective

SEEKING A POSITION THAT WILL BE BOTH CHALLENGING AND REWARDING, AS WELL AS

INCREASE MY KNOWLEDGE IN ALL ASPECTS OF THE BUSINESS ENVIRONMENT. I OFFER

EXTENSIVE HANDS-ON EXPERIENCE WITH MULTIMILLION-DOLLAR AUTOMOTIVE

COMPANIES.

Employment

QUALITY ASSURANCE COORDINATOR 2010 - 2013

Pittsburgh Glass Works, LLC

Talladega, Alabama

. Monitor quality process of the TS16949 program

. Create and Maintain PFMEA, PQCT, Work Instructions and Training

Documents

. Quality liaison between Honda Manufacturing and PGW

. Train contract workers in all functions of the quality process

. Monitor compliance to PGW, customer, and governmental specifications

. Execute and implement safety, health and environmental policies for

ISO 9000

GM & International Sr. Account Specialist

2002 - 2010

PPG INC. / PITTSBURGH GLASS WORKS, LLC ROCHESTER

HILLS, MICHIGAN

. PPG SOLD THE GLASS DIVISION TO KOHLBERG/PGW AND I WAS ASKED TO STAY

WITH PGW AFTER THE SALE

. Communicate and Service all GM & International accounts

. Liaison between the customer, and the manufacturing plants, both

internal and external

. Evaluate customer requirements, determine releases quantities for

system entries

. Develop, Create and Maintain all part numbers for Order processing

. Coordinate the creation of new programs and necessary changes

customer supply chain

. Create and distribute invoices for tooling, samples and all

preproduction shipments

. Monitor Oracle, Vista, and Anacomp for customer account and invoice

status

. Global Supplier Portal Security Administrator for DaimlerChrysler,

BMW & GM

. Monitor and coordinate payments to encapsulators

. Maintain the Central Files per PPG retention policy

. Provide training, leadership, backup and assistance to other Customer

Service Reps

. Monitor Account Receivable information for all Customers and assist

in collection of past due invoices, and unauthorized deducts

Satellite Specialist

2001 - 2002

PPG, INC. USA - CANADA

. Monitor the quality process at various PPG Industries, Inc.

facilities.

. Field Service Representative at PPG customer sites, such as Chrysler,

Honda, & Toyota

. Perform the duties of the Logistics Technician at various PPG

Industries, Inc. facilities

. Hiring and training Production Associates

. Purchasing components and supplies for production and daily business

use

. Audit various PPG Industries, Inc. locations for ISO14001

certification

. Serve as Interim Quality Coordinator at the Alabama facility

Satellite Supervisor 2000 - 2001

PPG, Inc. Dearborn,

Michigan

. Monitor quality process of the QS9000 program, APQP, Q145 program and

Production Approvals

. Quality liaison between satellite and PPG customer

. Train contract workers in all functions of the production and quality

process

. Monitor compliance to PPG, customer, and governmental specifications

. Execute and implement safety, health and environmental policies

. Maintain all production, quality and financial records

Production Supervisor 1999 - 2000

PPG Inc. Evart, Michigan

. Supervise 60 hourly UAW associates in the manufacturing of automotive

lites

. An active member on the Value Leadership Team

. Facilitator of Behavioral Accident Prevention Process

. Coordinator and supervisor of the Slip/Fall Prevention Process

. Process Leader to evaluate and implement improvements in the Final

Assembly Process

. Management Intervention Program

. Successfully completed & passed Supervisor Assessment Center

. Team Leadership Training

Production 1994 - 1999

Chrysler Glass / PPG, Inc. Evart,

Michigan

. Chrysler Glass sold our division to PPG Inc. and I was asked to stay

with PPG after the sale

. CNC Operator

. Line Auditor

. Inspector/Packer

Master Scheduler/Analyst 1979 - 1994

McGuane Industries

Corunna, Michigan

. Synchronized scheduling of production activities

. Responsible for content on initial formulation of computerization

material systems

. Purchased & expedited 1000 components from 100 suppliers

. Skilled in all functions of computer operations

. Issued documentation on inventory cycle counts

. Supervised yearly fiscal inventory

. Implemented set-up for complete stores area and procedure for shippers

and bar coding distribution

. APICS Certification

. Coordinate communications between Manufacturing, Purchasing and

Production Control

Community Service

SHOAL CREEK VALLEY FIRE & RESCUE DEPARTMENT

. 1st Responder

. Firefighter

. Treasurer

. Secretary

. Director of Fund Raising

. Community Awareness

Southern Baptist Disaster Relief Team of Alabama

. Chain Saw Team

. Cleanup/Recovery/Mudout

Key Recognition and Accomplishments

PPG ASSESSMENT CENTER - AFTER SUCCESSFUL COMPLETION OF THE PPG SUPERVISOR

ASSESSMENT CENTER, I WAS OFFERED A PPG SUPERVISORY POSITION (ONLY

APPROXIMATELY 20% OF CANDIDATES IN THIS SELECTION PROCESS COMPLETE IT

SUCCESSFULLY AND ARE SELECTED TO BECOME SUPERVISORS)

Recognized by management as a motivator of people

Recognized for leadership ability and my devotion to meet customer

expectations

Recognized for my exemplary efforts to ensure that the company interests

are being attended to properly

Recognized for my contribution to the production and quality projects at

new PGW facilities

Recognized for my successful management of inventories and material plans

at PGW

Education and Training

BUSINESS MANAGEMENT & ADMINISTRATION - ASSOCIATES DEGREE

Baker Business College Cadillac,

Michigan

APICS Certification

PPG Supervisory Training

Process Quality Control Table - Chrysler / PGW

Process Failure Modes Effects Analysis - Chrysler / PGW

G D & T Training through Javlin Technologies

5 Principles for Problem Solving - Honda

Capacity Management Systems - Honda

EHS Training - ATC Emergency Procedures - PPG

Fundamentals of Exceptional Customer Service - PPG

Excelling at Customer Service Simulation - PPG

Microsoft Excel Level 2 Training - New Horizons

Microsoft Excel Level 3 Training - New Horizons

Microsoft Office, Word, Power Point, Outlook



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