Sales Customer Service
Resume:
TEOFILO O. NATIVIDAD, JR.
Riverside, CA 92503
*******@***.***
PROFESSIONAL STRENGTHS
Telecommunications professional with extensive experience in managing billing operations and global sales
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in international markets.
Experienced in bill processing, service and order processing in DSL, NRC, MIS systems and LAN networks.
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Knowledge of project management in global sales market with ability to coordinate and implement
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advertising and sales promotions.
Experienced in bill processing and operator services delivering quality customer service on both national and
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international levels.
Background in clothing and textile industry with experience in account management in overseas markets.
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Development and implementation of employee training programs while managing corporate office systems.
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PROFESSIONAL WORK HISTORY
AT&T WIRELESS
CERRITOS, CA
CREDIT AND ACTIVATION REPRESENTATIVE 2012 – PRESENT
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims,
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and reports problem areas
• May be required to work in one or multiple queues/skill sets over various customer contact channels
• Responsible for improving customer retention through programs and service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all company products, services and
Promotions
• Make recommendations according to customer's needs on features, accessories,
upgrades and rate plans
• Utilize operational systems to process purchases of AT&T products and services; i.e.
collections, payments for wireless bill and accessories
• Administer system functions on all opening, closing, and balancing procedures
according to finance guidelines
• May sell and provision wireless services, products, features, equipment and
accessories
• May be responsible for credit/inbound and outbound collections, activations,
customer service, E services, revenue, fraud, business and technical/roaming
support inquiries, and other duties as required
AT&T INC.,
OAKTON, VA
BILLING CONTROL CLERK 2001 2010
Handle IP special projects, disconnects, and billable service orders including DLS, NRC, and MIS early
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termination charges.
Process, investigate, and enter data for local billing PL customer outages and enter customer debits.
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Maintain local billing LAN entry of tariff reverse look up for local customers.
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Analyze and pull daily tracing reports for daily tolls customer local billing switches.
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Analyze unbilled usage report, write service orders for billing purposes, investigate and refer all usage for edit
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rate unbilled inventory.
Transfer usage to another billing system and related billing number, posting usage to disconnected billing
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guide.
Clear orders in reject status and initiate corrective procedure.
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CNB APPAREL GROUP
LOS ANGELES, CA
ASSISTANT MERCHANDISER OF KNIT SPORTSWEAR 1999 2001
Member of team developing clothing line for initial core offering of new company to market place.
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Assisted Sales Manager with extensive travel responsibilities in development of relationships and
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establishment of new accounts.
Toured local markets to select fabrics and trims, attended seminars and remained current with publications
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pertaining to fashion and lifestyle trends.
Maintained current knowledge of apparel industry designs, financial, and operational issues.
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Traveled abroad to Philippines interacting with factory personnel during textile production processes.
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Maintained communication with personnel in Korea, Hong Kong, China, and Philippines.
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Monitored market through store visits staying abreast of current assortments and vendor structure changes.
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AT&T, INC.
SANTA CLARA, CA
REGIONAL SALES COORDINATOR 1999
Coordinated all global local sales projects ensuring all orders implemented on time according to customer
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specifications on a national level.
Managed all sales initiatives, distributed and tracked leads and performed administrative work for ten local
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sales executives.
Coordinated marketing and sales including collateral materials, consumer advertising, campaigns and sales
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promos.
Processed employee and customer communications and billing/campaign codes, ad hoc reports and data
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requests.
AT&T INC.
PITTSBURGH, PA
BILLING CLERK 1998 1999
Managed international and 800 numbers for billing investigation and updated corporate profiles for proper
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billing.
Interacted with numerous AT&T organizations at various levels to ensure prompt resolution of unbilled usage.
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Offered administrative assistance to insure success of daily operations.
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AT&T INC.
BURBANK, CA
BILINGUAL OPERATOR 1994 1998
Handled international and domestic calls, rate inquiries, and promotional activities for Asia.
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Resolved wide range of customer problems applying diplomacy and assertiveness.
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RBS DEVELOPMENT AND CONSTRUCTION MANAGEMENT
GLENDALE, CALIFORNIA
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER 1991 1995
Designed, coordinated and implemented office procedures and company policy on safety and security.
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Managed weekly payroll, accounts payable/receivable, bank reconciliation, construction materials inventory,
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and project schedules.
Monitored personnel issues, posted job openings, received and screened new hire applications, scheduled
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interviews, and performed background checks including legal status and relevant information.
Purchased construction materials, office supplies, vendor delivery schedules insuring implementation of cost
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effectiveness.
TREE’S COMPANY
MANDALUYONG CITY, PHILIPPINES
SALES AND MARKETING MANAGER 1989 1991
Prepared annual budget, inventory management, and promotion of products and services to consumers.
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Implemented account development strategies based on market needs and company objectives.
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Coordinated and delivered training program for 15 20 sales personnel ensuring proficiency in company
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policies, products, services, and competitive knowledge.
TRUSTCOM FUTURES, INC.
MAKATI CITY, PHILIPPINES
ASSISTANT DIVISION MANAGER 1986 1989
Analyzed and evaluated market trends by means of technical and fundamental factors identifying customer
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satisfaction and motivation for repeat business.
Managed all sales activity, implemented training program for 20 25 sales personnel and developed new
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accounts.
EDUCATION
Pursuing B.S., International Business, Strayer University, Manassas, Virginia
A.A., Business Administration, Strayer University, Manassas, Virginia, 2006
B.S. Computer Science, St. Michael International Institute of Science and Technology, Manila, Philippines, 1987
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