Human Resources Customer Service

Judy Ann Christison

*** **** **** ******

#B**

Davenport, IA 52803

Mobile: 563-***-****

E-mail: *********@*****.***

Career Objectives:

. I am currently seeking a career change, one that will enable me to use

my education and work experience within the areas of customer service,

hospitality and administrative support.

Education:

. Diploma, J.I. Case High School, Racine, WI

. B.A. in Psychology, Augustana College, Rock Island, IL - 1988

. M.A. in Educational Psychology, University of Iowa, Iowa City, IA -

1991

Education Honors:

. Elected to Phi Beta Kappa, a national honor society, Augustana

College, 1988

. Elected to PSI CHI, a national honor society for psychology students,

1987

. Dean's List for 9 Quarters at Augustana College - straight A's

. Selected Lincoln Laureate at Augustana College, in 1987.

Employment History:

1991-1993

Handicapped Development Center, Davenport, IA - Vocational

Evaluator/Extended Employment Casemanager

Major Duties:

Administered a variety of tests and assessments to incoming clients;

conducted daily meetings with clients, establishing programs with expected

outcomes. Kept accurate records of incidents, progress and recommendations

for clients; attended monthly meetings with client families; evaluated

clients for placement in either a sheltered workshop environment or

extended employment in positions requiring a job coach. Counseled and

trained clients and their families, providing resource materials on

available options for treatment, education and community services.

1993-1997

Bawden Printing, Eldridge, IA - Training Coordinator

Major Duties:

Evaluated training needs for over 400 employees; reviewed potential

training materials; created curriculum based on needs assessment outcomes;

delivered training to employees; wrote weekly newsletter; served as ISO

9000 committee member and evaluator; wrote work procedures and instructions

for all employee segments of the facility; attended daily production

meetings to communicate progress of training initiatives; worked closely

with Human Resources to ensure company compliance with occupational safety

requirements; counseled employees on work-related issues.

1997-1998

Graphic Arts Technology Center, Clinton, IA - Director

Hired instructors; marketed Center's services to potential customers;

developed curriculum for graphic arts programs and classes; obtained

equipment for the Center; counseled potential students on career objectives

and provided them with appropriate information on the Center's programs and

services; attended weekly staff meetings to discuss progress and needs of

the Center; visited with legislators to discuss budget issues; worked

closely with Eastern Iowa Community College officials to ensure the

Center's success.

1998-2000

Litton Life Support, Davenport, IA - Training Manager

Major Duties:

Conducted needs assessments for all employees; wrote monthly newsletter;

participated in union contract negotiations; served as ISO 9002

coordinator, wrote work procedures and instructions; delivered training to

managers; reviewed potential training materials; created curriculum and

training materials; administered a cross-functional training program for

hourly employees; participated in government agency audits of operations;

counseled employees on career objectives and available programs both within

the company and the community; attended monthly management meetings to

communicate progress on specific training initiatives. I also worked with

other business/corporate representatives to provide input on both present

and future manufacturing/production training needs within the Quad Cities

community.

2000-2008

Deere & Company, Moline, IL

Human Resources Representative for training - 2000-2002

Conducted needs assessments for corporate employees, Lead a team to create

a Web site for new employees - this site contained information/links to

Deere's benefits, services, rules/regulations, business initiatives and

appropriate contact personnel. Worked closely with managers to create a

performance management system for salaried employees, worldwide. Delivered

training. Conducted all new employee orientation programs counseled

employees on career objectives and work related issues and provided them

with relevant information on Deere's training programs and services.

Human Resources Representative - 2002-2003

Interviewed potential employees, participated in employee/manager

conferences; worked closely with relocation services to ensure that new

employees were fully oriented to company culture. Kept accurate employee

records using SAP. Conducted meetings and training sessions using Deere's

state-of-the-art audiovisual equipment. Created spreadsheets, PowerPoint

presentations and administered various databases. While in this position,

I Achieved Senior Professional Human Resources (SPHR) certification.

Manager, John Deere Foundation and Community Charitable Contributions -

2003-2008

Reviewed all requests for contributions (requests were from all over the

world). Administered databases for both Foundation and local corporate

contributions. Attended weekly meetings to discuss corporate giving

strategies; worked closely with United States Deere unit managers to

coordinate and counsel on corporate contributions. Served as Deere's

United Way Representative and sat on numerous United Way program evaluation

committees. Prepared all materials for quarterly and annual Foundation

board meetings. Worked with senior executives (including the CEO) to ensure

that Foundation giving was within budget and met strategic giving

guidelines.

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