Engineer Technical Support
Resume:
Curriculum vitae
E-Mail: **********@*****.***
Ph: (R) 077**-******, Cell: +91-982*******, 888-***-****
ARVIND PALI
Seeking Middle Level Managerial assignment in System Administrator / Technical Support with a
technology-driven organization of repute.
Employment History
PCS Technologies Limited
Position Title (Level) : Senior Technical Support Engineer
Specialization : IT/Computer – Hardware
Roll : On Roll
Industry : Computer / Information Technology (Hardware and software support)
Work Description : Sr. Technical Support Engineer
PROFESSIONAL SUMMARY
Result-driven professional with over 7 years’ experience in Systems Administration and Technical Support
with IT industry.
Presently associated with PCS Technologies Limited Mumbai as a Sr.Technical Support Engineer
on Bhopal Site.
Insightful knowledge in LAN commissioning, maintenance of hardware and user accounts administration.
Sound knowledge of Windows Servers, Switches Troubleshooting.
Skilled in providing technology support and training to customer support engineers in head office and
branches.
Hands on experience of MS Server 2000 / 2003 with ability to configure DHCP Server, DNS, FTP, and
Active Directory Services.
An effective communicator with strong team management, analytical and problem-solving skills.
Experience of working in cross-cultural and multi-lingual environment.
input specialization in :
# System Testing # System Security & configurations
# Software Installations & Upgrades # End-User Support/Help-Desk
# System Assembling # Hardware/Software Trouble shooting
# Wireless Installation LAN # Micro Soft Outlook & Outlook Express
PROFESSIONAL QUALIFICATION
MBA - Barkatullah University Bhopal.
Pursuing MCSA (Micro Soft System Administrator) from ANYLAN in Bhopal.
I.T.I. Computer Operator Programming Assistant from Bhopal
Take classes for PC LAB Courses like Certification of “O” LEVEL Computer Hardware
BA - Barkatullah University Bhopal.
H.S.S. Higher Secondary Certificate from M.P. State Board.
H.S. High School Certificate from MP State Board.
Professional Certifications
MCSA (Micro Soft System Administrator)
Academics
Pursuing Bachelor TILAK MAHARASHTRA VIDYAPEETH, PUNA TAKEN CERTIFICATE COMPUTER HARDWARE &
NETWORKING
Skill Set
Platform : Dos, Novell windows 95 / 98 / 2000 / XP / Server 2000 /2003,Novell Client
Networking Technologies Peer To Peer, Client Server, Active Directory, DHCP, DNS, WINS, IIS,
RIS, Networking Services. Experience in Switches, Hubs, Management
Protocol like TCP/IP
: Windows 2000, 2003, 2008 FTP, DNS, DHCP, Serve
Managing server
Basic Knowledge : Mail Server & Exchange Server,
Comprehensive problem solving abilities, excellent verbal and written communication skills, willingness to learn
And a team facilitator.
Printer Knowledge & Troubleshooting
DMP Printer’s : Wipro: LQ 300, LQ 300+, LQ 350, LQ 1040, LQ 1050, LQ 1070,
TVS Patina DP 5000
High Speed : Tally: 2245, Tally 2250,
Line Printer : Tally: 6045, 6050, 6036,
Passbook Printer : Olivetti: PR2, PR2E, PR2E PLES
ORGANIZATIONAL EXPERIENCE
Aman Computer, Bhopal (M.P.) as a technical Support Engineer
Mar’06– Feb’07
Fed’07- Dec’07 CMOS InfoTech, Bhopal (M.P.) as a Technical Support Engineer.
Since December ’07 till Date Sysnet Global Tech PVT. LTD.as a Technical Support Engineer.
Senior Engineer
WORK EXPERIENCE
Company Name PCS technology Limited.
Company Profile This Company provides support for AMC customers, Banking sectors, and
industrial sector.
My Profile Team Leader.
Job Duration Nov 2013 – Till Date
Responsibilities a) Manage 4 Eng. Team
b) Manage printer system and network.
c) Manage server.
Company Name: Sysnet Global Tech. PVT. LTD. (Sr. Engineer)
Company Profile: This Company is channel partner of HP, Wipro, and Acer. The Company Deals in
Commissioning of Leased Circuits and provides a full System Network
Maintenance and Monitoring for LAN, Printer and System Hardware also.
My Profile : System Administrator for Ericsson India PVT. LTD. & SBI in Bhopal
Job Duration : Dec07 – Nov 2013.
Responsibilities : a) Win 2000/XP/Vista/Windows7/ 2003/2008 operating System & Server.
b) Maintenance of System LAN, Switches, Hubs and Devices, Modem, etc.
c) Maintenance Of line Printer and system hardware in SBI
d) Attending hardware failures for server /nodes/networking equipment.
e) Core Banking System Server / Clients Installation and Configuration.
Company Name: Aman Computer & Services, Bhopal (M.P.)
Company Profile: This Company provides sail and service and system maintenance
My Profile : Technical Support Engineer
Job Duration : Mar 2006 – Feb 2007.
Responsibilities : a) Coordinate with the team of Network Executives & technicians in
implementation of projects.
b) Installation / Configuration / Troubleshooting of LAN of Client.
c) Provide Technical Support to Clients.
Company Name : Comes InfoTech, Bhopal (M.P.)
Company Profile : This Company provides only service In M.P.
My Profile : System Administrator in Eureka fobs LTD.
Job Duration : Feb 2007 – Dec 2007
Responsibilities : a) System Administrator.
PROJECT UNDER TAKEN
• Manage In SBI Domain in Bhopal Provide Support Computer, Server and Printer Installation and Core
Banking System Software installation and Configuration on Clients site.
• In CG (Crompton Gripes), Provide Support Computer and Server (Mail Server, DHCP Server & Web
Server) System Administrator.
• In Ericsson India PVT.LTD. System Administrator, Provide Support Laptop Network & Network Printer to
Ericsson LAN
• In UBI (Union Bank Of India), Bhopal providing Support In IT Lab.
• In MCRPV University, Bhopal Installation Cabling and given IP Add. And Provide Support all system
printer and network,
HOBBIES & INTERESTS
I like to face new challenges in Troubleshooting of Computers in respect of Hardware, Software and
Network Problems, Playing Cricket, and learning new things.
PERSONAL PROFILE
Father’s Name : Mr.G.P.Pali.
Date of Birth : 01 Jan 1985.
Marital Status : Married
Language Known : Hindi & English.
Passport : Applied.
I declare that the information provided above is true to best of my knowledge.
Dated:
(Arvind Pali)
Place: Indore
Contact this candidate