Customer Service Engineer

Brian Thudium

********@***.***

Mobile: 859-***-****

*** ******* ***** **.

Louisville, KY 40207

Summary

Graduate from the University of Kentucky with a bachelor's degree in

Telecommunications. My work experience has been in the Internet and Telecom

industry.

Work Experience:

West IP Communications Client Engineer I

September 2012 - Present Louisville, KY

. Provide technical support for enterprise level clients in the voice

operations department.

. Troubleshoot a wide range of VoIP related incidents and process

service change requests. Act as a liaison between the customer and

the underlying carrier when helping to resolve issues.

. Create and edit call flow for main numbers that includes building

auto attendants, hunt groups, queue groups, and voice mail systems.

. Configure Cisco IP phones with DID phone numbers for users.

QX.net Intern

January 2012 - April 2012

Lexington, KY

. QX.net is an Internet Service Provider.

. Helped setup thin client networks at customer events. After hauling

the equipment to the location, ran Ethernet patch cables to the

equipment and terminated the cables.

. Worked on IP projects to find unused IP addresses.

. Assisted in the deployment of microwave wireless backhaul with

installing point-to-point broadband antennas.

Education:

University of Kentucky Lexington,

KY

- B.A. in Telecommunications May 2012

- Minor in Geography

Relevant Coursework:

TEL 201: Communication Technologies

TEL 355: Com and Info Systems in Organizations

TEL 535: Telecommunications Network Management

CS 115: Intro to Computer Programming

Skills:

Telephony, Troubleshooting, Customer Service, various VoIP manager

software, Call

Flow, Ethernet cabling, and proficient in Microsoft Office.

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