Sales Marketing
Resume:
C A R M E L L A R. JA M E S
***** *. ******** • Chicago, Illinois 60628 • 773-***-****
*********@*****.***
Dynamic professional possessing a proven track record of superior service, seeks to utilize skills in Business Administration, Client Relations, Operations Optimization, Strategic Marketing, Reporting,and Compliance to meet key goals within a progressive organization.
SUMMARY: • Analytical Thinker Possess a proven ability to anticipate unique requirements and
potential roadblocks in all situations. Continually develop strategies to minimize issues and
deliver exceptional results to clients and organization.
• Multi-Tasking Skills Effectively manage diverse tasks, with varying degrees of
complexity, within fast paced environments; evaluate situations, assess emergent needs,
and implement solutions in a prompt and efficient/effective manner.
PROFESSIONAL T R U G R E E N, Crestwood, Illinois 2012 to Present
EXPERIENCE: Telesales Agent
• Prospect and generate sales revenue cross-selling and up-selling new residential
programs to customers over the phone.
• Interact with prospective clients explaining products and services offered.
• Determine needs and appropriate solutions, quoting prices and driving sales.
Highlights ! Generated more than $60K in lawn care services revenue to date.
CITIZENS FINANCIAL BANK, 2010 to 2012
Senior Teller Supervisor (2011 to Present) South Holland, Illinois
T e l l e r K e y h o l d e r / S e n i o r T e l l e r S u p e r v i s o r (2010 to 2011) H a r v e y, I l l i n o i s
• Opened and closed banking center, performing supervisory tasks including approval of
teller transactions.
• Completed general teller transactions, processing money orders, cashiers’ checks, cash
advances, and loan payments for clients.
• Balanced banking center’s mini and main vaults ranging from $100K-$300K at the close of
each business day with 100% accurately; forward reports to back-office for compliance.
• Ordered and handled cash ranging from $30K-$90K from GARDA.
• Completed business and commercial banking deposits for local businesses including
McDonald’s Restaurant and Hershey’s Creamery.
Highlights ! Achieved monthly required client sales/referral goals for banking center.
! Assisted other banking centers when short-staffed.
! Participated in bank-sponsored community events.
T HE F UR V A U L T, C a l u m e t C i t y, I l l i n o i s 2009 to 2010
Fur Consultant
• Interacted with clients, selling high-end merchandise ranging from $500-$3,000.
Highlights ! Compiled financial statistics, submitting consolidated reports to company headquarters.
R O B E R T M O R R I S UN I V E R S I T Y, C h i c a g o, I l l i n o i s 2007 to 2008
Records Office Clerk
• Copied, filed, and sorted student documents/transcripts for future retrieval.
F I S E R V, Chicago, Illinois 2006 to 2007
Proof Operator
• Proofed/encoded bank teller transactions for Northern Trust, Park National, and Citibank.
Highlights ! Completed daily deposit transactions for $1MM+ with 100% accuracy.
! Ensured accuracy processing of 5,000+ items at a speed of 1,800 units.
N E W Y O R K & CO ., C a l u m e t C i t y, I l l i n o i s 2004 to 2006
Sales Associate
• Serviced and assisted clients in selection of retail merchandise.
• Set-up and assembled collateral marketing displays and advertisements.
• Balanced sales with 100% accuracy daily, assisting in preparing bank deposits.
Highlights ! Trained new hires in processing of cash, checks, and credit card transactions.
INTERNSHIP: A F L A C, South Holland, Illinois Summer 2007
Insurance Telemarketer
• Conducted strategic B2B sales and marketing of insurance products.
EDUCATION: Robert Morris University, Chicago, Illinois Conferred Nov. 2008
Received Master’s & Bachelor’s degrees in Business Administration, minoring in Leadership
ADDITIONAL: 2012 to Present
• National Black MBA Association, Executive Member - Education Chair
2011
• Miss Illinois Pageant, State Finalist
COMPUTER: • MS Word • Excel • PowerPoint • Access • Proprietary Software
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