Customer Service Sales

CHIEDOZIE OKOLIE

*** ******* *****, *** # **, Staten Island, N.Y 10302 917-***-****

*********.******@*****.***

Professional Objective

A challenging sales position in banking where excellent data

management and documentation skills can be applied to contribute to

the overall profitability of the organization.

Education

B.A., Finance/Management and Administration, City College of New

York: February 2006

Relevant Coursework

Money and Banking, Advanced Finance, Investments, Futures and

Options, Accounting, Statistics

Qualifications

Relevant Skills: Strong verbal and written skills, Problem solving

skills

Technical Skills: Business Objects, Microsoft Office XP, SAS, Analysis

of accounting reports

Licensing

Notary Public

Citibank, New York, NY 08/06-

Present

Universal Banker/Teller

. Met and exceeded my sales goal every quarter by more 20

percent.

. Driving efforts in the Financial Center to identify and

implement service behaviors that improve the overall customer

experience.

. Opening consumer banking accounts.

. Handling and resolving complaints/issues on behalf of

Financial Center customers promptly and effectively.

. Identifying customer needs in order to effectively refer

bank products and services. Supporting sales/service

activities within Financial Center by participating in

seminars, micro-marketing events, promotional campaigns,

product initiatives etc.

. Adhering to operational controls including legal, corporate,

and regulatory procedure to ensure the safety and security of

customer and bank assets.

. Providing ongoing coaching to Financial Associates (tellers)

to effectively identify referral opportunities.

. Interfacing with Commercial Business, Insurance, and

Investment partners to ensure ongoing communication with

regards to existing and future customer needs.

. Achieving personal production goals by expanding existing

relationships and acquiring new business, utilizing effective

calling techniques and leveraging bank products and services.

. Grew revenue by cross-selling additional business and

consumer products.

Commerce Bank, New York, NY 02/06-08/06

Bank Teller/Customer Service Representative

. Conducted bank routine transactions.

. Achieved and exceeded my monthly sales goal.

. Utilized servicing as means of cross-sell and relationship

development.

. Produced the most number of referrals among my peers.

MTA New York City Transit, New York, NY 06/05-12/05

Data Entry, Controller/Treasury Division

. Provided ongoing data entry of various accounting documents,

such as check reconciliations using the transit mainframe

computer and "PRAP" software for entry.

. Prepared operating checks transmission for the bank.

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