Customer Service Medical

Brittney Winder

**** ***** *** **** ******* Vegas, NV, 89147, United States 702-***-****

acbt27@r.postjobfree.com

PROFESSIONAL OBJECTIVE: To continue my career with an organization that will

utilize my Customer Service, Leadership & Problem solving skills to benefit mutual

growth and success.

Professional Experience

Apria Healthcare, Henderson, Nevada, United States

Customer Service Rep, March 2011- April 2013

• Confer with customers by telephone or in person to provide information about products

and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for

billing.

• Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

• Review records for completeness, accuracy and compliance with regulations.

• Retrieve patient medical records for physicians, technicians, or other medical personnel.

• Release information to persons and agencies according to regulations.

• Enter data, such as demographic characteristics, history and extent of disease,

diagnostic procedures and treatment into computer.

• Compile and maintain patients' medical records to document condition and treatment and

to provide data for research or cost control and care improvement efforts.

• Post medical insurance billings.

Sitel, Las Vegas, Nevada, United States

Customer Service Rep, November 2009- March 2011

• Answer user inquiries regarding computer software or hardware operation to resolve

problems.

• Read technical manuals, confer with users, or conduct computer diagnostics to

investigate and resolve problems or to provide technical assistance and support.

• Order tests that could determine the causes of product malfunctions.

• Solicit sale of new or additional services or products.

Dimondale Adolescent Care Facility, Carson, California, United States

Child Care Counselor, October 2006 - August 2009

• Support children's emotional and social development, encouraging understanding of

others and positive self-concepts.

• Care for children in institutional setting, such as group homes, nursery schools, private

businesses, or schools for the handicapped.

• Discipline children and recommend or initiate other measures to control behavior, such as

caring for own clothing and picking up toys and books.

• Instruct children in health and personal habits, such as eating, resting, and toilet habits.

• Assist in preparing food for children and serve meals and refreshments to children and

regulate rest periods.

• Help children with homework and school work.

• Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of

linens.

• Accompany children to and from school, on outings, and to medical appointments.

Education

CSN, Henderson, Nevada, United States

AA in Psychology Candidate, May 2014

Inglewood High, Inglewood, California, United States

Completed coursework towards high school diploma

Additional Skills

• Answering multiple phone lines

• Operating a fax machine, copier, and printer

• Typing 45 WPM

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