Project Manager Management

Donna Reid

**** **** ******, ***** ******** Hills, TX 76182

Phone: 817-***-**** E-Mail: *******@*****.*** [pic]

SENIOR DIRECTOR - INFORMATION TECHNOLOGY ~ PMO / CIO

Delivery Management Cost Reduction System Design & Development

Continuous Improvements

Professional and Quality Driven Leader offering a distinguished experience

of 3 decades exclusively in leadership roles with insightful exposure to IT

Consulting/Management, Program Management, Business & Strategic Consulting,

Business Advisory, Global IT Management, Process Transformation, Business

Delivery & Roll-out and Project/Portfolio Management.

< Adept in creating and directing collaborative cross-functional teams to

build successful solutions and deploy technology. Lead and manage

teams with prudent judiciousness and utilization.

< Highly accomplished in strategically and cost effectively utilizing

technology in alignment with corporate goals.

< Stellar in improving delivery times and service levels while reducing

costs.

< Proactive and goal-oriented leader with established record of success

in leading corporate technology initiatives.

< Outstanding communication and motivational abilities to facilitate

attainment of strategic goals and bottom-line objectives.

< Flexible and able to adapt quickly to changing business environments

and needs ensuring the delivery of new, highly efficient business

solutions on time and under budget.

Domain Expertise: IT, Healthcare, Legal, Oil & Gas

Areas of Expertise

IT Strategic Planning & Leadership Business Process Management

Internal Consulting & Solution Delivery Rapid Deployments

IT Governance HR Functions / Knowledge Management

Change / Asset Management Legal & Governmental control (HIPAA,

Process Improvements & Best Practices SOX)

Enterprise IT Operations Multitasking in Fast-paced

Portfolio/Program/Project Management Environments

Budgeting/Financial Management Highly Organized and Strong

Business Continuity Planning Analytical Abilities

IT Disaster Recovery Planning & Testing Quick Problem Resolution and

Decision Making

Team Direction, Coaching, and

Mentoring

Presentation and Public Speaking

Skills

Training and Development

Professional Experience

SELF, INDEPENDENT CONTRACTOR AUG 2013 - PRESENT

Working for several companies as an Independent Contractor in the following

capacity:

< Process/Procedure Audit and Reporting

< Internet Assessor

< Product Support Representative of adidas

< Remote Editor: transcription, closed captioning

< Usability Testing for websites and software

BIRDVILLE INDEPENDENT SCHOOL DISTRICT SEPT 2013 - PRESENT

Substitute teacher.

FTS INTERNATIONAL, FORT WORTH, TX FEB 2011- AUG 2013

FTS International is a leading independent provider of well stimulation

services for the oil and gas industry in the United States. The company

also has several international joint venture projects in progress. Multi-

billion dollar company that is investor owned. Approximately 4000

employees are located across the United States. Headquarters shared

between Cisco, Texas and Fort Worth, Texas.

Senior Director, IT Business Office

Reporting to the CIO, involved in defining and managing complete business

cycle entailing need assessment, preparing IT Blueprint, Strategic

Management, budget preparation, vendor/contract relationship management and

delivering quality technical/business solutions. Managing and coordinating

with the Infrastructure/Enterprise Architect, Solutions Development teams

as well as project managers, business analysts, business relationship

managers and vendor management team. Collaborate with the team members as

an effective leader to motivate them to realize their potential and deliver

their best at all times; instrumental in transforming teams from lower to

higher level of performance.

Major Contributions

< Credentials of hiring, orienting & managing staff, resulting in the

increase of the team size from 2 Full Time staff and 4 contractors to a

total team of 42 in the business office within 8 months.

< Strengthened the entire IT staff from 30 to 150 professionals in less

than one year.

< Championed delivery of enterprise foundational software and hardware

needs to support growing organization.

< Introduced and monitored execution of an on-boarding process and

training curriculum for new IT staff.

< Successful in designing and executing the IT business office functions

for FTSI.

< Defined and implemented standard practices for the areas managed:

project management, business analysis, vendor management - RFP,

procurement, CAPEX & OPEX budgeting and business relationship

management.

< Held authority for KPI development and monitoring, IT controls

management, IT vendor management, IT budgeting and finance and SOX

compliance.

< Led the establishment of the roadmap for all ITIL based process

implementations.

< Identified, defined, and supported implementation of tools to manage

Portfolio and Project Management (MS Project Server 2010) as well as IT

Service Management tool (SupportWorks).

< Drove development and implementation of an IT Strategy aligned with the

needs of the business as practiced and verbalized, without a business-

defined strategy. Received approval from Executive team on the IT

drivers and their associated priority/weights.

< Establishment and moderation of the company's first formal IT

Governance/Investment Committee.

< Position and mature the organization to readily adopt IT Governance and

Portfolio management.

< Managed portfolio of originally defined 110 projects to a deliverable

and sourced 32. Remaining requests were combined as sensible, deferred

or withdrawn due to lack of need or funding.

< IT delivered 46 initiatives in 2012 with a capital budget of $11mm and

operating of $33mm.

< Participated in charitable events and marketing functions as

representative of FTSI. Led own team to perform charitable functions

and promote community involvement. Recognized by corporate leader as

the department culture desired throughout.

COOK CHILDREN'S HEALTH CARE SYSTEM, FORT WORTH, TX AUG 2006-FEB 2011

Cook Children's Health Care System is a not-for-profit, nationally

recognized pediatric health care organization comprised of eight entities -

a Medical Center, Physician Network, Home Health company, Northeast

Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and

Health Foundation.

Director, IT Business Analysis & Planning (Oct 2009-Feb 2011)

Interim Director, Project Management Office (Dec 2008- Oct 2009)

Manager, Project Management Office (Dec 2007-Dec 2008)

Project Manager (Aug 2006-Dec 2007)

Meticulously managed the entire gamut of responsibilities pertaining to

Requirement Analysis from the customer and writing of the Business Logic

and code for the Project Assigned. Carried out business process analysis

and interacting with the client for requirement gathering, understanding

technical & functional specifications. Focused on timely completion of

projects and ensured that result is as per scope details and documented

throughout the process. Maintained customer satisfaction by providing high

quality services within minimum TAT.

Major Contributions

< Played a significant role in increasing service in project delivery by

supporting re-alignment of IT department to support business initiatives

< Successfully implemented 13 ITIL processes across the IT department.

< Directed the definition and implementation of standard portfolio and

project management processes.

< Led the development of IT Governance Committee management and portfolio

management along with sub-committees.

< Improved alignment of IT Strategy with Business Strategy. Prioritized

projects based on key business drivers.

< Member of the business development committee identifying measurable

actions to meet organizational goals.

< Change management demonstrated in restructure of the PMO into two models

during leadership to maximize IT performance.

< Introduced project manager bench and business sponsor interview to

identify desired project manager.

< Matured business analysis team into a distinct business process team that

created demand for their services of modeling and improvements regardless

of a project implementation.

< Significant projects by PMO during tenure include hospital expansion and

new MOB, implementation of Lawson, Physician EMR, BMV, and various

Meditech upgrades.

< Coordinated and managed efforts during disaster recovery drills and post-

mortem.

< Partnered with business executives to review needs and collaborate on

budgeting to include IT each year.

< Led a mission/vision team for the IT department.

< IT member of company's business development and strategy team.

UNIVERSAL HEALTH SERVICES INC., KING OF PRUSSIA, PA FEB 2002-AUG 2006

Universal Health Services, Inc. (UHS) is one of the largest and most

respected hospital management companies in the nation. Founded in 1978 by

Chairman and Chief Executive Officer Alan B. Miller, Universal Health

Services, Inc. has built an impressive record of achievement and

performance. UHS has steadily grown from a startup company with zero

revenue into a Fortune 500 corporation with annual revenue that exceeds

$7.5 billion

Senior Privacy & Security Coordinator / Project Manager

Acted as a trusted advisor and strategic partner and played a key role in

strategic planning focused on optimizing access for physicians, their

office staff, and optimal patient care along with highest levels of privacy

and security. Responsibilities also included directing design,

development, QA, pilot and deployment of new applications and enhancements

to existing applications as well as ongoing support.

Major Contributions

< Credentials of implementing controls for HIPAA compliance and avoidance

of fines across 200+ facilities.

< Meticulously held authority for compliance with HIPAA Privacy and

Security regulations in operations at UHS owned healthcare facilities

providing services in Acute Care, Behavioral Health, Surgery and Oncology

as well as in Information Systems.

< Spearheaded development of a patient information disclosure tracking

system while serving as an SME on all privacy and security requirements

as mandated by HIPAA.

< Successfully planned and coordinated the IT activities (hardware,

software, support, DR and backups) to employee training as new processes

and tools were implemented in UHS owned facilities or those that were

acquired by UHS.

< Ensured the security and uninterrupted availability of acute care

facility clinical systems and physician related applications to

physicians across the domestic United States.

< Developed security model for physicians, their clinical staff, and office

staff to HIS (health information system).

< Served as Project Manager to cross-functional task forces charged with

driving meaningful improvement in clinical, financial and administrative

processes. Directed design, development, QA, pilot and deployment of new

applications and enhancements to existing applications as well as ongoing

support. Directed planning, marketing, training, and support for clinical

system implementations and go lives.

< Drove continuing improvement in the Quality Management, Case Management,

Risk and Infection Control software applications. Managed the IT support

team and vendor relationship for these functions.

< Improved access to clinical information. Collaborated with vendors in

design and deployment of handheld access to clinical information as well

as in the enhancement of related Hospital Information Systems.

< Collaborated with a major software vendor to drive design and performance

of a web-based clinical access system for physicians. The system was

cutting edge at the time and redisplayed a mainframe application into a

web-based format, allowing both inputs and output from the web front end.

< Implemented eLearning across the company's facilities after management of

an RFP process and selection of a LMS platform. Contracted for

additional eLearning tools and modules for all IT employees of UHS

(Corporate and at the facilities).

< Subject Matter Expert with a medical records Release of Information

development team at Siemens in Malvern, PA.

< Managed logistics and content for IT roadshow at annual Executive Retreat

showcasing Corporate IT capabilities.

< Staffed crises center during Hurricane Katrina. UHS owned hospitals

located in the path of the hurricane. IT stood up a patient/employee

database and call in center.

< Participated in internal audits and reviews of hospital based personnel

and systems. Reports on findings and opportunities generated for

hospital executive management and Corporate management.

Previous Assignments

< Project Coordinator at Northwest Texas Healthcare System (Amarillo, TX).

SME on Patient Scheduling and created the model for Centralized Patient

Scheduling Office for all of corporate-owned hospitals (UHS). Traveled

for UHS to implement Patient Scheduling software and office at all other

facilities.

< Secretary for Respiratory Care, Neuroscience, Pulmonary Function Lab, and

Sleep Study Lab at Northwest Texas Hospital prior to promotion to Project

Coordinator.

< Legal Assistant in Family Law, Criminal Defense, and Civil Law for 10

years.

< Owned and operated sandwich/salad restaurant in the mid 90's.

Educational Qualifications

BS Business Administration, 2009-2013 (Graduated June 2013)

Western Governors University

BS Healthcare Administration, 2004 (Attended AIU distance education in

pursuit of Healthcare Administration BS)

American Intercontinental University

BS General Studies, 1986-1987 (Attended courses in General Studies)

West Texas A&M University

Society And Business Memberships

< PMI Member

< Member of Curriculum Advisory Board for a community college

< I9 Youth Sports Assistant Coach

< Big Brothers Big Sisters Community Outreach

< Loaned Executive for United Way

< Treasurer for County Attorney during two successful campaigns

Certifications & Tools

< ITIL V3

< MS Office Suite

< PowerPoint

< Visio

< MS Project MS Project Server 2007 & 2010

< (Configuration, Administration and Support)

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