Customer Service Representative
Resume:
Veronica Myers
Las Vegas, Nv 89101
***************@*****.***
Seek the Challenging Position of Customer Service Representative
A gifted Customer Service Representative with huge experience in performing
office support duties which involve providing information to the public,
receiving payments, addressing customer complaints, preparing and
maintaining records within the Finance Department, and performing other
duties as required.
Summary of Qualifications
More than ten of customer service experience.
Over 6 years working in call center environment.
Over six year cash handling experience (cash, credit card, wire transfers,
checks).
Excellent knowledge of modern office practices and procedures; correct
spelling, punctuation and grammatical usage.
Sound knowledge of basic business arithmetic; techniques and methods of
using standard word processing, spreadsheet, database and other office
software and equipment.
Uncommon knowledge of practices and procedures related to the accounting
for cash receipts and the maintenance of revenue accounts.
Profound skill in using spreadsheets and word processing software packages,
organizing data and materials, and preparing reports and documents and in
entering data accurately and efficiently.
Immense ability to type accurately at a rate of 65 w.p.m.; use 10-key
calculator by touch; interact tactfully and effectively with members of the
public, co-workers and managers.
Strong ability to interpret, apply and explain applicable codes,
ordinances, policies and procedures; research information and solve
customer service problems. Exceptional ability to enter data accurately and
efficiently into appropriate data system (alpha, numerical), make accurate
arithmetic calculations and maintain accurate records and files. Proven
ability to receive cash and make change; balance cash and receipts and
maintain accurate financial records and documentation.
Able to understand and carry out written and oral instructions; perform
detailed clerical work and maintain attention to detail despite frequent
interruptions.
Professional Experience
Delbert Sevices 02/2011-12/2013
Las Vegas, NV
Customer Service lll
Answer questions regarding status of various accounts and attend to
problems or complaints from customers in person, on the telephone or by
written correspondence. Explain policies, regulations and rate structures.
Retention calls.
Escalated calls.
Receive and process payments via phone, payment slip, or fax.
Make change and issue receipts.
Open and close accounts.
Post payments to the proper account.
Process adjustments, returned checks and refunds.
Count cash.
Calculate, balance, and reconcile cash drawers, cash receipt records,
spreadsheets and other records.
Research and resolve account and billing problems.
Set up and maintain various files, records and registers.
Complete a variety of forms and prepare account summaries and reports.
File forms and records.
Make photocopies and operate a variety of standard office machines.
Open, date-stamp and process incoming mail.
Prepare correspondence and perform various other clerical and
administrative duties for the Finance Department.
Mary's Maintenance 04/2006-02/2011
Administrative/Customs Service
Responded to inquiries from clients and public about senior services.
Assessed needs of clients and refer them to appropriate services available
throughout the community.
Answered the telephone and transferred calls to the appropriate
individuals, divisions or department.
Took telephone messages for the staff.
Greeted visitors to the facility, answered questions and directed them to
the appropriate individuals. Typed a variety of forms, letters, reports and
memos.
Received and distributed mails.
Organized and maintained office files and records.
Education
High School Diploma (1992)
Ashford University Bachelor Business Administration (2013)
Contact this candidate