Customer Service Manager

David E. McDonald

**** ** *** ***

Ruffin, NC ***26

Cell: 518-***-****

Email: ********@*****.***

QUALIFICATIONS:

• Highly motivated and goal-oriented

• Ability to work well in a team environment

• Ability to complete required tasks in an efficient and timely manner

• Excellent customer service skills

EXPERIENCE:

June 2013 - present

Seattle Metropolitan Credit Union

Seattle, WA

Downtown Building Receptionist

• Administrative functions

• Greet customers and ensure members reach their destination in a timely manner

• Implement SAFE-CATCH anti-robbery method

• Support and promote SMCU products and services

• Provide excellent service to members by providing forms or answering any questions they may have

• Complete PIN change requests and teller functions

October 2007 - November 28, 2012 JC Penney Plattsburgh, NY

Home Fashions Lead Expert (Supervisor)

• Open and close the store

• Supervise associates and delegate tasks

• Monthly set execution

• Maintain department and restock

Fine Jewelry Selling Specialist

• Commission Sales

• Customer prospecting

• One on one customer service

• Special orders/shipping and receiving

• Maintain and improve merchandise presentation

• Direct handling of big-ticket merchandise and large amounts of money

Customer Service Associate – Footwear

• One-on-one customer service

• Set sales and displays

• Processed special orders

• Handled register activities

• Led the department as the only full-time associate

October 2006 – October 2007 Sears Roebuck & Co. Plattsburgh, NY

Footwear Department Coordinator

•Supervised a team of associates who were commission-based

•Performed weekly display audit to maintain appropriate sales presentation

•Scheduled associates in the footwear and jewelry departments

•Handled manager approvals for transactions

•Regularly assisted customers and associates as Customer Experience Manager

EDUCATION:

Aug 2008-May 2012 SUNY Plattsburgh – Bachelor of Arts in Political Science Plattsburgh, NY

• Member Pi Sigma Alpha Honor Society

• Minor in History – Member Phi Alpha Theta Honor Society

June 2005 Beekmantown Central School – High School Diploma West Chazy, NY

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