Customer Service Training
Resume:
Nicole Ann Michael
th
West Point. KY. 40177
Skills:
Bilingual- Able to speak, read and write fluently both
English and Spanish.
Computer Knowledge- Microsoft Word, XP, Excel,
Processor, Multi-Media, Adobe and Internet.
Can operate Scales, Pallet Jacks, Low Boys and Grinders.
Great people skills.
Able to manage large groups of personnel 60+ on a daily
bases.
Able to multi-task in most situations
Responsible and well Organized.
Great customer service skills
Able to operate a company telephone and assist
customers in a timely fashion.
Education:
2005-2008
DODGE CITY HIGH SCHOOL
BASIC HIGH SCHOOL STUDIES Dodge City, Ks 67801
2011-2012
GUYMON PUBLIC SCHOOLS
GED Guymon, Ok 73942
2012-2013
Dodge City Community College
CNA Certification Dodge City, Ks 67801
2012-2013
SULLIVAN UNIVERSITY
BACHELOR’S DEGREE IN CRIMINAL JUSTICE Louisville, KY
Professional Experience:
Seaboard Foods Corp: Management Support / Trainer
05/04/2009 to 11/15/2012
Guymon, OK
Duties: Training all new employee’s on b-shift for 5 areas.
●
Documenting all information on each employee as far as
productivity, attitude, cross training and evaluations on a daily
bases.
Driving Pallet Jack when combos of product needed to be moved
●
from one place to another.
Reconditioning product when necessary.
●
Manifesting boxes of product, backdate, and rework.
●
Supervising the areas and filling out HACCP/Q.A. and USDA
●
paperwork shall the supervisor be absent or on vacation.
Dry storage inventory, box and bag counts every weekend.
●
End of shift calculations.
●
Obtained Training in the Following areas:
●
Pallet Jack/ Lowboy License
o
Forklift License
o
Product Reconditioning
o
Food safety Training
o
HACCP Training
o
MSDS Training
o
Hazardous Chemical Training
o
Humane Handling Overviews
o
Management Training
o
Reference Contact: 580-***-**** Bill Powell
National Beef Packaging: Management Support / Trainer
11/23/2012 to 05/07/2013
Dodge City, KS
Training all new employee’s coming onto b-shift.
●
Document all information about the employee’s and to do weekly
●
evaluations on each employee with the supervisor.
To document all turnovers for the area.
●
Give plant tours and exercise classes.
●
Reference Contact: 620-***-**** Marilyn E. Treto
Currently Employed:
AEROTEK STAFFING AGENCY: Rapid Exchange IPADS 1st
Shift
07/2013- Currently Employed
Professional References:
Name Phone Address Position
Minerva Villanueva 970-***-**** Garden City, Former Co-
KS Worker
Minela Smajic 806-***-**** Liberal, KS Former Co-
Worker
Kimberly Austin 620-***-**** Dodge City, KS Former Co-
Worker
Personal References:
Name Phone Address Relationship
Ernesto De La Cruz 502-***-**** West Point, Fiancé
KY
Patricia Bunch 620-***-**** Jetmore, KS Mother
Miguel Aguilar 806-***-**** Perryton,TX Brother-in-Law
Contact this candidate