Customer Service Technician

Nicole Dasinger

** **** **** ** ************, GA 30120 770-***-**** **********@*****.***

Summary

I am dependable, honest and hardworking. I enjoy the medical field because it constantly challenges me to find alternate routes to solutions and to expand my skillsets. Most of all, I find comfort and salvation in helping others to overcome their ailments and disabilities, or at the very least to make them as comfortable as possible in whatever condition they may find themselves.

Professional & Educational Experience

* Working with geriatric, pediatric, and mentally disabled medical patients

* Exceptional skill in Phlebotomy & EKG comprehension

* Handling day-to-day challenges of customer service

* Knowledge of medical billing and terminology

* Proficient in all basic office skills, i.e.; record filing, report writing, using spreadsheets, etc.

Employment and Volunteer History

Bartow County Board Of Education -- Cartersville, GA -- September 2009 to Present

Substitute Teacher

* Office Organization

* Classroom Safety

* Student Support & Monitoring

Cartersville Medical Center – Cartersville, GA -- January 2013 to March 2013

Unit Secretary/Patient Care Technician – ER

* Patient Care, Phlebotomy, & EKG

* Orders, Forms & Records Management

* Medical Desk Secretary

* Over 200 Venipuncture Sticks

Shaw Industries -- Cartersville, GA -- April 2010 to March 2012

Quality Control / Tile Cutting Department

* Office Organization

* Forms & Records Management

* Data Entry

Captain D’s -- Cartersville, GA -- May 2009 to October 2009

Cashier

* Customer Service

* Money handling

* Cleaning

Cartersville Medical Center -- Cartersville, GA -- October 2008 to December 2008

Pink Lady Volunteer

* Customer Service

* Making patients and their families as comfortable as possible

* Helping patients in and out of the Emergency Room

Proceed to other side.

Southern Research Enterprises -- Cartersville, GA -- March 2006 to May 2008

Administrative Assistant

* Microsoft Office and other software proficient

* Customer Service, General Office and Appointment Scheduling

* Office and Organization Management

* Financial and Forms & Records Management

Education

Associates of Science in Nursing

Georgia Highlands College – Cartersville, GA Present

Patient Care Technician Training

CPR With Mickey – Dallas, GA August 2012

Certified Nursing Assistant Training

CPR With Mickey – Dallas, GA June 2012

General Educational Development Diploma

North Metro Technical College – Cartersville, GA March 2007

Certification

* Basic Life Support/CPR, American Heart Association Exp: May 2014

* First Aid, American Heart Association Exp: May 2014

* Certified Nurse Aid, Georgia Health Partnership, # CN0030013139 Exp: June 2014

* Patient Care Technician, American Phlebotomy Association, #5000-635 Exp: November 2014

* Phlebotomy Technician, American Phlebotomy Association, #5000-635 Exp: November 2014

* EKG Technician, American Phlebotomy Association, #5000-635 Exp: November 2014

* Georgia Work Ready Certificate Silver

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