Customer Service Administrative Assistant

Kena Johnson-Summerville

Administrative Assistant - Texas Oncology/Baylor Sammons Center of Baylor Hospital

Dallas, TX

*************@*****.*** - 214--694-1141

Career-oriented, tech-savvy team member who is skilled in multi-tasking, quick-learner with excellent customer

service skills

WORK EXPERIENCE

Administrative Assistant

Texas Oncology/Baylor Sammons Center of Baylor Hospital - Dallas, TX - January 2012 to Present

Inbound and Outbound Customer Service/assisting Management with daily dept. task/ Appt. Scheduling

Clerical- Enter Patients Information/ Athena Access, Data Entry, Filing, faxing, Microsoft Word, Excel,

PowerPoint

Insurance Verification & Claims Processing- Medicare/Medicaid, Aetna, BCBS, Humana, United

Healthcare,

Checkout Patients -re-schedule appointments, medical records, FMLA paperwork, Physician Referrals

Physician Assistant w/Lab Orders, Processing, Systems: Athena, Access, Mysis, Orchard, IKnowMed,

BaylorEMR, Cash Production:InstaMed System/Patient Consultations/ Xray Order Submissions

Contract Monitoring Lead/Dealer Support Specialist

Monitronics, Inc - Dallas, TX - November 2007 to January 2012

Inbound and Outbound Customer Service/ Data entry, 10-key, billing & coding/- Assist with overseeing 5+

Employees in and assisting Management with daily dept. task/ Appt. Scheduling/ Due Diligence Credentialing

Mail processing: email box completion response, mailing of cancellation letters to 100-400 customers daily

Direct contact and servicing of various Dealers Nationwide, receiving/ billing detail to Dealers In MAS &

SalesLogixs systems

Senior Supervisor

Credit Solutions of America - Addison, TX - May 2006 to November 2007

Duties included serving as the chief liaison between our upper-management staff and a team of 12-15

Supervisors

Solely responsible facilitating our weekly department Supervisor meetings/Created methods of improving

workflow process./ Prepared weekly and monthly production reports/ Scheduling

Extensive negotiating with clients and creditors to settle debts/ Handling escalated accounts

Collections/Customer Service Team Lead Assistant

AmeriCredit Financial Services - Arlington, TX - November 2002 to July 2006

Assisted managing to ensure employees become top performers with customers 5-45 days delinquent

Comprehensive knowledge of the collection process and reports, corporate policies and call flow process

Ensured job expectations, work assignments, deadlines, completion dates/ Billing Adjustments, managing

accounts

Provided ongoing training and motivation to ensure maximum individual performance/ Account Scheduling

Customer Service Lead/Balancing Clerk Analyst/Quality Control Specialist

Providian Financial Services - Arlington, TX - October 2000 to May 2002

Data-Entry, Clerical, Lock-Box Report Lead, Inbound/Outbound Customer Service/Processor -FRB & BOA

Microfilm-Liaison/ Machine Operations-Opex 150/Sorter 3890 & DP500/ACS verifying QC of film/ COA -

(returning statements, payment slips, mail sorting & postal receipt)

Item Processing Clerk Specialist/Customer Service Rep./Payment Adjustment Lead

Federal Reserve Bank of Dallas - Dallas, TX - October 1998 to April 2000

Dallas, Texas

Item Processing Clerk Specialist/Customer Service Rep./Payment Adjustment Lead

Inbound/Outbound Customer Service to corporate banking institutions

Resolved billing adjustments and inquiries/ Microfilm retrieval 500machine(retrieve check images),

Return item statements-large check amounts, encoding and processing/Clerical (filing, sorting, sampling

bank items, filing, and mail delivery)

EDUCATION

Nursing Business & Administration

Tiffin University - Phoenix, AZ

August 2011 to Present

High School Diploma

Desoto High School - DeSoto, TX

1994 to 1998

SKILLS

customer service, billing, administartion, collections, insurance verification, Career-oriented, tech-savvy team

member who is skilled in multi-tasking, quick-learner with excellent customer service skills

Contact this candidate