Customer Service Sales

HADEEL I NADAF

**** ******** **. ***.*** Auburn, Al 36830 Cell: 256-***-**** Email:*******@******.***

SUMMARY OF QUALIFICATIONS

Self-motivated and professional with a wide range of administration experience. Business process reengineering and

administrative support related to U.S. military and international industrial and business environments. Possess in-depth

knowledge and experience in contract performance evaluations, assessments, and close-outs.

Areas of Expertise include:

* Exceptional skills in analysis * Problem-solving

* Interpersonal communication * Negotiations

* Arabic/English interpretation and translation * American and International contract administration

PROFESSIONAL EXPERIENCE

Manager

Moon’s Day Spa; Auburn, AL, August 2011- August 2013

• Provided cosmetology services to customers

• Increased sale rate by twenty percent within two months

Substitute Teacher

Huntsville City School Corporation; Huntsville, AL, August 2009- July 2011

• Provided full range of instructions based on daily lesson plans, supervision, administration, and documentation for

daily classroom operations

Translator

Global Linguists Solution; Columbus, GA, April 2009- May 2009

• Arabic/English translator

Sales Associate

Army and Air Force Exchange Services (AAFES); Redstone Arsenal, Huntsville, AL, March 2008- March 2009

• Served as store associate in full range of positions including cash and credit sales, merchandise returns, inventory

management, and customer service

Contract Specialist

VERSAR/Joint Contracting Command-Iraq (JCC-I), U.S. Coalition Forces; Baghdad, Iraq; June 2006 - November 2007

• Served as a contract administrator for Defense Contract Management Agency in support of Operation Iraqi

Freedom.

• Team member of local nationals trained in contract administration to work over nine million Iraqi funded contracts

for various goods and services worth over $5 billion to support reconstruction efforts for thirteen Iraqi ministries (electricity,

oil, defense, etc.)

• Reviewed purchase requisitions (RFQ)

• Translated either verbally or in writing from English terminology to Arabic for local contractors/subcontractors to

clarify technical terms and words not in the Arabic vocabulary

• Conducted market research to identify qualified vendors for purchase requirements

• Reviewed all contract documents to ensure statements of work were complete, performance standards were met,

payment information was accurate and complete, and negotiated contract closeouts to ensure 100% delivery of goods and

services/delivery of payment to appropriate contractor representatives

• Was the liaison between the contractor and the payment office to set up payment pick up times and to advise local

contractors of risks in transporting cash outside of the coalition zones

Contract Administrative IV

AECOM/ Joint Contracting Command-Iraq (JCC-I), U.S. Coalition Forces; Baghdad, Iraq; June 2005- May 2006

• Audited all contract documents to ensure statements of work were complete, performance standards were met, and

payment information was accurate and complete

• Negotiated contract closeouts to ensure 100% delivery of goods and services/delivery of payment to appropriate

contractor representatives

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• Was the liaison between the contractor and the payment office to set up payment pick up times and to advise local

contractors of risks in transporting cash outside of the coalition zones

• Translated either verbally or in writing from English terminology to Arabic for local contractors/subcontractors to

clarify technical terms and words not in the Arabic vocabulary

Arabic/English – English/Arabic Translator

Raymond and Associates Company, U.S. Coalition Forces; Baghdad, Iraq; September 2004- May 2005

• Provided verbal and written translation and editing support for various types of documents to include business

correspondence, performance and security reports pertaining to shipments of goods to Iraq.

Arabic/English Translator and Contract Administer

Flour Amec Company, U.S. Coalition Forces; Baghdad, Iraq; May 2004- August 2004

• Administrated supply and service contracts in support of Iraq reconstruction efforts throughout the country

• Reviewed purchase orders to ensure all requirements were accurate and contractor/vendor information was

complete

• Conducted market research to canvass potential vendors to submit RFQs

• Often communicated with local contractors either orally or in writing to explain technical contractual terms and

words not common in Arabic language

• Negotiated contract requirements and related issues between U.S. Coalition Forces and local contractors

Arabic/English Translator

L3 Communications; Baghdad, Iraq; December 2003- April 2004

• Provided English/Arabic translation and interpretation on behalf of company executives and local officials

• Provided executive level administrative support for the Oil for Food Program

• Created a master database to document and track imported shipments of various goods from surrounding countries

into Iraqi and U.S. warehouses and storage facilities

Executive Assistant/ Maintenance Chief

Iraqi Government Convention Center/ Ministry of Oil; Baghdad, Iraq; November 1980- March 2003

• Coordinated service and support orders generated between the center’s department supervisor and various

maintenance support personnel to conduct repairs, inspections, routine maintenance, and emergency facility issues

• Tracked employee work schedules and project timelines and milestones to verify that all required work was

completed on time and within scope of the task or project

• Resolved basic problems and negotiated solutions, and provided my supervisor and project/task leaders with

regular updates. Nearly 85% of work requests were completed on time with less than 5% error

EDUCATION

Auburn University; Auburn, AL

• Bachelor’s Degree in Accounting; Present- May 2015

Southern Union State Community College; Opelika, AL

• Associate Degree in Business; May 2013

Technical Baghdad Technology Institute; June 1991

• Associate Degree in Mechanical Technician

CERTIFICATES –COMPUTER & OTHER TRAINING

• English Arabic Linguist Training, Global linguist Solutions; February 2009

• Contracting Officer Training Course, Iraqi Ministry of Defense, Baghdad, Iraq; May 2007

• Contract Administration On-the-Job Training - U.S. State Department Contracting Personnel, U.S. Embassy,

Baghdad, Iraq; Defense Air University – Basic Contracting, Market Research, FAR/DFAR Regulations, Simplified

Acquisition Procedures, Commercial Acquisition Overview, Contract Analysis, General Contracting, Price Analysis; April –

May 2007

• English Language Certificate, Al-Jamia Institute, Ministry of Education, Baghdad, Iraq; March 2005

• Technical Drawing Diploma to include buildings and other small structures

• Proficient in Microsoft Office (Word, Outlook, Excel, Access, and Power Point)

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