Quality Assurance Customer Service
Resume:
BRENDA NESBITT
Little Rock, AR 72210
******@*******.***
CAREER SUMMARY
Extensive experience in IT industry with emphasis on quality assurance testing in client/server, web,and mainframe environments. Experience gathering and writing requirements, writing test plans and test cases, and executing test cases and integration test processes.
TECHNICAL SKILLS
CK4, JCL, XML, ISPF/PDF, TSO, DB2, File-Aid, FTP, SQL, MVS, COBOL II,QUERY/400, Windows 7, Microsoft Word, Microsoft Excel, Microsoft Outlook
PROFESSIONAL EXPERIENCE
TRANSAMERICA EMPLOYEE BENEFITS, Little Rock, AR 2008 – Present
Senior Systems Quality Assurance Analyst
• Create test plan and test matrix from product specifications for testing health and life insurance products in client server, web-based, and mainframe environments.
• Execute test cases as defined by test matrix and document and track defects.
• Perform testing for web proposal system to verify rates and language.
• Serve as subject matter expert for a project and assign activities to team members.
ACXIOM CORPORATION, Conway, AR 2006 – 2008
Software Tester
• Created functional test plans and test cases from business requirements for testing Workflow Infrastructure components in grid computing environment and assisted Workflow Infrastructure Team in determining business requirements for system enhancements.
• Executed test cases and performed functional testing for Workflow Infrastructure components,i.e. Grid Validation Service, Validation Modules (Engine Parameter, Function Job, Override Authorization, Scheduling, and PETL), Audit Step, Acxiom Metadata, Acxiom Job XML Submission System, Engine Adapter, and Transfer Service.
• Executed test cases and performed functional testing for ETL (Extract, Transform, and Load)engine components in grid computing environment.
• Collaborated with team that developed the Rational ClearQuest tool for defect tracking.
PARKWAY SCHOOL DISTRICT, Chesterfield, MO 2002 – 2006
Confidential Specialist
• Compiled and reported school district data for 28 schools (18 elementary, 5 middle, and 5 high schools), such as enrollment and membership, to Department of Elementary and Secondary Education to determine state funding for the school district.
• Created and executed database queries to generate ad hoc reports for compilation of statisticaldata for district profile and to submit surveys and statistical data to federal government, state government, cooperating school districts, and other outside agencies.
• Designed, implemented, and maintained Human Resources Information Systems (HRIS) MS
Access database for certified staff to track expiring teacher certificates.
EDS, Southwestern Bell Account, St. Louis, MO 1994 – 2001
Information Specialist
• Created system test plans and test cases from business requirements for integration testing of payroll interfaces and assisted clients and Payroll Team in determining business requirements for system enhancements.
• Translated business requirements, wrote technical design requirements, coded MFS
modifications, and created the implementation plan for a project that installed automated
picking equipment in a remote distribution center.
• Executed the test cases for integration testing for Human Resources/Time Management Team
using SAP ABAP GUI and Southwestern Bell’s eLink Web system and used Test Director for
defect tracking.
• Executed the test cases for integration testing for payroll interfaces in SAP (Systems,
Applications, and Products in Data Processing) R/3 environment and processed files from feeder systems for Time Management clients to pass time data to the payroll system.
• Created functional design requirements for project that reduced inventory level by $5 million with the implementation of the demand forecasting and planning system.
• Coordinated account-wide year 2000 (Y2K) testing of all COBOL IMS/DB2 procurement
inventory management applications and a successful production implementation of Y2K
renovated code for 11 procurement applications. Endevor was used for module tracking.
• Supervised and provided technical support for the Y2K delivery team, which consisted of 6 Strategic Business Line employees, 2 contractors, and 1 part-time employee.
• Established two test regions for baseline and renovated code Y2K testing, modified JCL, and procedures for executing the test cycles for the procurement systems.
SOUTHWESTERN BELL TELEPHONE COMPANY, St. Louis, MO 1983 – 1994
Programmer Analyst
• Maintained COBOL IMS programs and provided production support for procurement inventory
systems.
• Coordinated database updates for all accounting reorganizations.
EDUCATION
Southern Illinois University, Edwardsville, Illinois
Master of Business Administration, Business Administration/General
Arkansas State University, State University, Arkansas
Bachelor of Science, Business Data Processing
LICENSES & CERTIFICATIONS
Fellow, Life Management Institute, LOMA
Associate, Reinsurance Administration, LOMA
Associate, Customer Service, LOMA
Certified Payroll Professional, American Payroll Association
HONORS & AWARDS
Certificate of Merit for Outstanding Technology Leader, Women Technology Awards, Career
Communications Group, Inc.
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