Sonia Celis

*** * ****** *** #*

Murray, UT ***07 acbsrb@r.postjobfree.com

CUSTOMER CARE/ CUSTOMER SERVICE AGENT

Bilingual customer service professional with more than 6 years of experience in providing extraordinary care to

customers and support personnel. Proficient in a variety of services such as Mortgage/ modifications, money services,

medical services, and problem resolution.

Professional Skills Include

Fluent in Spanish General Office Management Attention to detail

CPR Certification Proficient in Microsoft Suite Team Player/ Professional

Medical Terminology Productive in High Stress/ Volume Organized/ Responsible

Medical Billing Escalations/ Negotiations Resolutions Adapt Easily/ Friendly

Experience

Receptionist/ Negotiations / Preferred Law 05/2013- 12/2013

Sandy, UT

Received and sorted all incoming faxes, mail, and e-mail and uploaded to client files, managed all calls

Completed financial HAMP packages for clients and submitted to lenders

Communicated with lenders to complete financial interviews, status modification files and confirm all

packages complete and accurate

Escalated files to CEO Office when necessary for the purpose of avoiding decision delay or possible

declinations

Medical Assistant/ Community Health Centers, Inc

Salt Lake City, UT 01/2013- 03/2013

Greeted all patients and visitors in a professional and friendly manner, answered telephones,

and assisted with all receptionist duties

Medical Assistant/ Shriner’s Hospital for Children 09/2011- 10/2012

Organized and managed specialty clinics including O.I., Scoliosis, and Cerebral Palsy

Hands on experience in assisting with exams and minor procedures

Effectively communicated interdepartmentally in different medical units such as radiology and

Traveled with medical professionals to Outreach Clinics; El Paso, Denver, and Phoenix

Demonstrated customer service skills while interacting with patients, families, staff and visitors

Medical Assistant/ Salt Lake Valley Health Department 04/2011- 07/2011

Provided direct patient care in line with the patient’s condition, requirements, and age

Collected and labeled blood and urine specimens

Reinforced patient teaching as determined by the physician

Assured comfort and timely attention to all patients

Assisted physician and RN in exams, procedures, and other healthcare activities

Customer Service Agent/ Macy’s Department Store 07/2011-09/2011

Provided quality customer service with purchases, suggestive selling, and providing product

Build and maintain relationships with customers and implement new store event ideas

Education

Eagle Gate College/ Medical Assisting Diploma 11/2009- 07/2011

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