Customer Service Quality Control
Resume:
GERALD L. ALLEN
PONTIAC, MICHIGAN 48340
***- ***-**** (CELL)
******.*******@*****.***
Objective:
To secure a position where experience, education, training, personal skills and ability will be utilized in
the achievement of company goals and objectives.
Profile:
> Creative, energetic, team player with strong organizational, time management, interpersonal, and PC
skills. Strong Communicator with a "WINNING ATTITUDE" who can successfully correspond with all
levels of management. Demonstrates strength in organization, performance, managing, and planning.
Fast, accurate, courteous, friendly and professional when dealing with the public.
Experience:
Aug 2012- July 2013
KELLY SERVICES- ASSEMBLY/QUALITY CONTROL
Quality Control
Performing regular routine of Inspecting car vehicle seats for Ford Focus.
Checking marriage bolts, screws, scraps, scratches.
Inspecting the seats for finesse issues and proper shipping position.
> Jul 2010- Dec 2011 Dialogue Marketing Auburn Hills, MI
Call Center / Office
Making cash transfers
Deposit money from one account to another
Respond to complex customer calls
Resolve customer service inquiries which could include:
Benefit and Eligibility information
Billing and Payment issues
Customer material requests
Explanation of Benefits (EOB)
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Dec 2009- May 2010 SNELLING STAFFING Auburn Hills, MI
> Customer Service Rep Call Center
> Accept inbound calls
> Handle multiple phone lines
> Send computer generated information to our customer
> July 2008- Nov 2009
SNELLING STAFFING- Auburn Hills, MI
Warehouse/Light Industrial/Assembler
Handling manufacture parts of car sunroofs
Applying bolts
Testing equipment
Assembly line of 6
Shipping and receiving
Education:
Aug. 1998 - June 2002
Pontiac Northern High School Pontiac, MI
Diploma
JULY 2013
BAKER COMMUNITY COLLEGE Auburn Hills, MI
BUSINESS/ HUMAN RESOURCE MANAGEMENT
Computer Skills:
Hardware and Software
Upon Request
Contact this candidate