Customer Service Supervisor
Resume:
Shannon Washburn
Baytown, Tx 77521
******.***@*******.***
Objective
To pursue a challenging and rewarding Recruiter position that will utilize my skills, experience, and education
for the betterment of the company. Furthermore, to acquire essential skills, experience, and knowledge that I
will need for my future career goals.
Education
Columbia Southern University – 01/15/2013 – present (Graduation Date: 05/2014)
Bachelor of Science in Psychology
Northeast Alabama Community College – 08/24/08 – 11/08/2012
Associate of Art in Liberal Arts
Kate D. Smith DAR – 08/07/04 – 05/24/08
High School Diploma with Advanced Technical Endorsement in Health Sciences
Marshall Technical School - 08/07/05 – 05/24/08
Graduated with 3rd year Advanced Certified Technical Education (CTE) Certificate in Health Sciences
Experience
Specimen Processor/Receptionist (06/2011 –12/2011)
Huntsville Hospital (101 Sivley Rd. SW Huntsville, AL 35801)
Supervisor: Monique Watkins - ph# 256-***-****
Responsible for entering and organizing patient data into computer software system and appropriately prepping and labeling
patient specimens before undergoing laboratory tests.
Space/Robotics Counselor (01/2011 –06/2011)
United States Space & Rocket Center (1 Tranquility Base Huntsville, AL 35801)
Supervisor: Jason Anders - ph# 256-***-****
Toured groups of children and adults around the U.S. Space & Rocket Center and educated them about space related topics.
Customer Service Representative (09/2006 –12/2010)
Porky’s Family Restaurant (4697 Main Street Grant, AL 35747)
Supervisor: Paul Headrick - ph# 256-***-****
Resume: Shannon Washburn
Maintained high customer service, put customer orders in POS system and delivered orders in a timely manner, and kept an
immaculately clean environment.
Skills
Excellent ability to work with people from diverse backgrounds and in a team environment
Over 7 years of experience with administration experience, including prioritizing, organizational, customer service, and
computer skills
Ability to efficiently and effectively utilize fax machines, copiers, printers, multi-line phones, keyboard, 10-key, and
computer software such as MS Office, iCare, and Mysis
WPM: 45; KPH: 13500
Knowledgeable of interviewing techniques, confidentiality policies, and safety procedures
Able to complete tasks efficiently and effectively when under stress
Highly motivated and goal oriented individual
High willingness to learn and apply knowledge
Clubs/Volunteer Activity
President of Health Science class
Health Occupations Students of America (HOSA)
SkillsUSA
LifeSavers Club
Volunteered at the Liz Hurley Ribbon Run
Held food drives and walkathons for diabetes
Organized holiday parties for Even Start children
Educated lunchroom ladies on CPR & First Aid procedures
References
Monique Watkins – Supervisor at Huntsville Hospital – ph# 256-***-****
Jason Anders – Supervisor at U.S. Space & Rocket Center – ph# 256-***-****
Paul Headrick – Owner at Porky’s Family Restaurant – ph# 256-***-****
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Resume: Shannon Washburn
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