Customer Service Manager

Candace Caracciolo

**** ******** ******, *******, ** 300 13

770-***-****, *****************@*****.***

? CAREER OBJECTIVE: Telecommunications and Low Voltage Wiring and

Installation.

SUMMARY OF QUALIFICATIONS:

Proven experience and abilities with 10 years experience in wiring and

fiber optics installation. Excel at telecommunications, access control and

alarm systems installation and maintenance including telephone and alarm

systems throughout jails and prisons, telephone, "nurse call", and sound

systems in hospitals, and home cable and satellite systems from pole to

point of use.

Work History and Professional Experience

Express Employment Professionals (Operational Security System), Atlanta, GA

2013-2013

Electrician 1, Hill Phoenix, Conyers, GA 2012 -13

Department Manager, Ingles Market, Inc., Conyers, GA 2007-09

Administrative Assistant/Payroll/Human Resources Clerk, Electrical

Resource, Inc., Conyers, GA 2004-07

Fiber Optics/Telecommunications Tech 1, Sensor One Security, Erie, PA 2001-

02

Satellite Communications Tech 1, Halsted Communications, Ballstone Spa, NY

2001

Hospital Electronics & Communications Tech 1, Levco Communications, Erie,

PA 1999-2001

Cable Installation Tech 1, Adelphia Cable, Erie, PA 1998-1999

Fiber Optic/Communications Installation

. Installed fiber optic communication systems from box to workstation.

Installed alarm, cable and satellite television systems, nurse call and

sound systems from pole to point of use within hospital, school, and

prison settings.

. Fabricated custom wall and mounting plates, brackets and boxes to suit

unique situations, thereby eliminating the need to purchase custom plates,

eliminating extra time and cost of projects.

. Custom prepared and installed home ADT Security alarm systems for

handicapped individuals.

Candace Caracciolo resume

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Candace Caracciolo

3985 Woodland Circle, Conyers, GA 300 13

404-***-**** *****************@*****.***

Personal Relations/Customer Service

. Communicated with, responded to and resolved complaints, wants and needs

of customers as Department Manager of a major supermarket chain store, in

order to verify that every customer was satisfied.

. Excelled at personal contact with customers of cable and satellite

television, or home security systems. Set up installation appointments and

explain installation procedures so that every customer was aware of, and

agreed to procedures necessary to complete projects. Promote any possible

up-sell programs they may be interested in.

. Trained management and end users in the operation of newly installed

systems.

Computer Skills

. Proficient abilities using Windows, Excel, Word, Power Point, Access,

Outlook, statistical software, accounting and project management

software.

. Expert user level conducting Internet research.

Education

Technician Level I Certifications, Wrightco Technologies Technical Training

Institute, Erie, PA 1997-98

. Fiber Optics and Telecommunications Systems Technology

. National Alarm Systems of America Technology

Candace Caracciolo resume

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