Customer Service Manager

Ivy Green

Corona, CA ***** 562-***-**** [**.****@*****.***]

OBJECTIVE

Offering administrative support with analytical problem solving, planning and management skills.

Self-motivated, desiring the opportunity to learn and apply my skills in an environment of production

and advancement with a “Get the Job Done Attitude.”

EXPERIENCE

Office Manager 02/13-11/13 Safety Pro Inc. (Corona, CA)

Perform daily office management functions, using strong written and verbal communication

skills including interviewing, hiring and interfacing regularly with CEO & President.

Complete training of product knowledge and marketing for all new hires maximizing

productivity for the purpose of increasing company revenues.

Preparation of weekly and monthly production reports with extreme attention to detail.

Accounting/Admin. 01/12-10/12 Collision Center of Moreno Valley (Moreno Valley, CA)

Prepare all financial reports, daily posting, create month end reports, balance sale and cash

receipts, bank deposits, vendor invoices and billing of overhead items.

Responsible for general bookkeeping practices, daily non-account payments, monitoring &

maintain petty cash, and complete bank reconciliation using Quick Books.

Responsible for vendor and customer accounts payables including invoicing and reconciling

with the ability to pinpoint discrepancies, correct and mitigate as necessary using written or

verbal communication.

Verify vendor statements and input for reconciliation, weekly bill payments and check runs,

maintain a/p and vendor files, equipment and maintenance receipts.

Human Resources i.e.; employee files, attendance logs, medical benefits, insurance, worker’s

comp and payroll.

Posting parts to R.O.’s. Track return parts for credit using ICM program.

Accounting Clerk 09/10-10/11 Pacific Consolidated Industries, (Riverside, CA)

Provide all administrative/clerical support for entire accounting department.

Maintain accurate bookkeeping, financial records, files and payments.

Create payroll spreadsheets for customer billing and audit preparation.

Input data/receipts daily using Epicor /Vantage computer system.

Weekly vendor invoicing for A/P and client invoicing for A/R.

Reconcile vendor statements, analyze problems and resolve discrepancies.

Maintain relationships verbally and/or via email communications with vendors for accounting

purposes.

Manager 07/08-11/09 Safety Pro, (Upland, CA)

Teaching & Training in fire safety, protection and Management.

Complete office management, including interviewing, hiring, purchasing supplies and

maintenance.

Advertising, overseeing postings, newspaper ads, and creating flyers for distribution.

Insurance, workers comp and payroll using Quick Books.

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Provided complete management training and product knowledge for new hires for production

purposes and increasing office revenue.

Admin/Data Input 04/04-12/07 Good Cents Solutions, (Rancho Cucamonga, CA)

Primarily data input, record keeping, billing preparation for payment and reconciliaion.

Administrative support to upper management and supervisor, assisting in maintaining daily

office flow and production.

Administrative Director of Procurement 03/01-02/02 Epic Media Group LLC, (Marina Del Rey, CA)

Administrative support to company President & CEO.

Sales origination follow up and expediting requests for products and services.

Customer relations; interact with external customers, client support and follow up for client

requests in all areas of customer services and customer satisfaction.

Accounts payable, input & submit requisitions, balance, invoices and checks for payment.

Accounts receivables, prepare & submit invoices, contact client for payment and collections.

All areas of administrative support maintaining daily operations and procedures.

Administrative Tech 04/98-03/01 West Coast Capital Mortgage, (Long Beach, CA)

Administrative support to Sr. Loan Officer, clerical support to other loan officers.

Front end loan origination, develop customer relations obtaining client documentation for

pre-qualification.

Assist in locating loan programs to fit particular client needs.

Determined estimated value of property with comparable sales using Data Quick.

Customers follow up pertaining to loan documents, schedule appraisals, loan signing, and

complete customer service.

Administrative Assistant 08/97-04/98 Westview Services, Inc. (Rancho Dominguez Hills, CA)

Administrative support to Operations Director, Human Resources/Office Manager and

Program Managers.

All clerical and general office functions, implementing company ideas and procedures.

Assist with new hire in-processing, maintain data base for Supportive Employment,

Community Base and Behavioral Programs along with accounting.

Responsible for Worker’s Compensation Insurance, maintaining inventory, assisting with

compliance and policies.

Scheduling, monthly calendars, attendance, arrange and coordinate meetings and events.

Record, transcribe, and distribute meeting minutes and all communications.

Purchasing office and janitorial supplies, review operating practices and implement

improvements were necessary.

Responsible for hiring, managing and training of clerical staff and maintenance crew.

Regional Sales Manager 10/93-02/97 Austin Diversified Products, Inc. (Paramount, CA)

Sales and marketing of janitorial supplies, cleaning chemicals, aides and equipment to clients

in the commercial and industrial sector.

Assisting in Minority/Small Business certification, procurement, bid acquisition and

contracting to state, federal and local government.

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Sourcing and expediting products and orders.

Generate sales leads. Complete customer service for clients and vendors including follow up.

Preparing and submitting price quotes and proposals.

Maintain sales, production and revenue.

Office Manager 06/88-10/93 Austin Diversified Products, Inc. (Paramount, CA)

Responsible for hiring and the supervision office staff of (4) and warehouse staff of (3).

Coordinate and maintain a variety of office activities by performing personally or delegating

to other staff.

Maximizing office staff productivity using leadership and team building skills.

Ensuring company policies and procedures are in place using critical thinking qualities.

Manage; motivate sales and telemarketing team for the purpose of generating revenue.

Prepare and edit correspondence, communications and presentations with strong verbal

communication skills.

Research and develop packaging, labeling and supplies for advertising and introducing the

development of new product lines.

Human Resources/Personnel, organize orientation and training of new staff members.

Successful collections of outstanding open invoices.

Responsible for reporting salary and commissions for payroll and personnel purposes.

Assist upper and second level management in the development of company plans strategic

ideas.

SKILLS

Organizational planning and interpersonal Skills, Professional and flexible, communicates written

and verbally. Detailed oriented, takes initiative, uses judgment and decision making skills. Typing

skill and computer knowledge, Microsoft Word, Office, Excel, some Quick Books, PowerPoint and

Windows Operating Systems, also familiar with Outlook and Internet research.

EDUCATION

South Bay College of Business: Hawthorne, CA (Office Admin/IBM Clerical/Bus. Mgmt)

Cerritos College: Cerritos, CA (Business Communications)

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