Customer Service Sales

Elias Tasso Zoulas

Phone: 408-***-****

Email: ***********@*****.***

Sales Management/Customer Service

OBJECTIVE: To obtain a challenging sales position, responsible for

achieving sales and revenue goals, managing sales accounts, and providing

excellent customer service by developing, building, and strengthening long

term relationships with clients, and partners.

Areas of Expertise

- Excellent Communication - Strong Analytical Skills

- Time Management

- Self-Motivated - Persistence and Patience

- Customer Relations

- Attention to Detail - Conflict Resolution

- Multitasking

Key Skills

Task Orientation- Strike a balance between the job at hand and the

relationship and rapport building. Keep issue resolution and meeting

targets as a priority

Customer Relationship Management - Maintain communication with key partners

throughout various stages of purchasing process

Technical skills - Microsoft Word, Excel, Powerpoint, Outlook, Various

Operating Systems

Professional Experience

Classic Vacations (division of expedia), San Jose, CA

2013 - Present

Travel Sales Consultant

Lead and implement sales strategies in order to ensure successful buy in

and customer satisfaction

Prospect new account business by efficiently handling inbound calls and

meeting daily call goal

Effective client relationship management resulting in high retention rates

for existing customers

Excellent product knowledge of all destinations offered thus providing high

booking pay rate and complete client and travel agent satisfaction

Multi-task on several travel bookings at any given time efficiently

reaching higher tier sales goals and providing the best possible travel

experience to all clients

AL Financial Corp, San Jose, CA

2011 - 2013

Account Manager

Managed over 420 accounts, developing and managing financial systems to

carry out the business model

Established and maintained client relationships to ultimately drive revenue

growth

Tracked customer activity in internal systems in order to identify

additional opportunities

Electronic Arts, Redwood City, CA

2008 - 2009

Assistant QA Lead

Developed and maintained QA technical processes

Wrote detailed test documentation and test updates for leads and team

Ensured tests are completed in accordance with project and release

deadlines

Performed compliance checks to ensure standards are met on a project by

project basis

Provided feedback and suggestions for improvements to the game

Mel Cotton's Sporting Goods, San Jose, CA

2007 - 2008

Supervisor

Oversaw and coordinated staff activities by assessing performance and

improving team member skills

Ensured sales team was complying with established service levels, sales

goals and meeting strategic objectives

Education & Training

San Jose City College, 2011 - San Jose, CA: Course Study, Chemistry &

Biology

The University of Michigan, 2005 - Ann Arbor, MI: Bachelor of Arts,

Political Science

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