Customer Service Sales
Resume:
Tina Darensbourg
Live Oak, Texas 78233
************@*****.***
Objective
More than 13 years experience in customer services via face to face and over the phone. I have more than
2 years experience with maintaining safety at a correctional facility. I’m a team player, eager to learn a
new task or tasks and I enjoy helping others.
Work Experience
Sales Associate
8/2009 – 7/2013 Erika & Britney’s Boutique, San Antonio, Tx
Developed strong customer relationships, providing knowledge to our customers, working as part of a
team to meet store objectives and sales goals and expediting merchandise to the selling floor with a key
focus on placement and replenishment.
Help Desk (Level I)
11/2007 -9/2008 CGI, San Antonio, Tx
Provide accurate and efficient customer service to both internal and external CGI clients based on Clients
Service Level Agreements. Assist clients with changing their password, updating their profile, request
access, retrieve both forgotten user ID and forgotten password.
Merchandiser
2/2007 - 11/2007 Coca-Cola Enterprises *Re-hired*, San Antonio, Tx
Received; stored, and issued sales floor merchandise. Stock shelves, racks, cases, bins, and tables with
merchandise to include using initiative and independent judgment in arranging merchandise displays to
attract customers, taking physical count of stock, and marking merchandise. Interacted with customers to
provide information in response to inquiries about products and services and resolve complaints and
disputes.
Merchandiser
3/2005 - 12/2006 Coca Cola Enterprises, San Antonio, Tx
Received, stored, and issued sales floor merchandise. Stock shelves, racks, cases, bins, and tables with
merchandise to include using initiative and independent judgment in arranging merchandise displays to
attract customers, taking physical count of stock, and marking merchandise. Interacted with customers to
provide information in response to inquiries about products and services and resolve complaints and
disputes.
Detention Officer
10/2003 - 2/2005 Comanche County Detention Center, Lawton, Ok
Monitored restricted personnel in a correctional facility. Investigated security and safety violations.
Diffused conflicts. Maintained order, enforced laws, ordinances, protected life and property. Supported
administration by investigation reports, correspondence, and maintaining computer database.
Specialized Sales Team (SST)
5/2000 - 10/2003 Time Warner Communication, Orlando, Fl
Proven ability to communicate effectively in diverse environments. Duties included troubleshooting of
digital and analog systems, receiving orders for repairs or services, computing cost, and accepting
payment via credit cards, check and debit cards.
Cashier / Customer Service/Software Specialist
1/1996 - 5/2000 Comp USA, Baton Rouge, La
Resolved wide range of customers concerns. Ordered, received, daily inspected materials and part for
quality. Compiled, maintained monthly reports on warehouse stock, requisitions and tracked inventory.
Education
9/2010 - 5/2013 St Philip’s College, San Antonio, Texas
GPA: 3.8
Medical Lab tech
3/2005 - 5/2006 Hallmark Institute of Aeronautics, San Antonio, Texas
Associate Degree
A. A. S. Degree in Airframe and Power Plant Technology
8/1991 - 5/1995 Robert E. Lee High School, Baton Rouge, Louisiana
High School Diploma
Study: AP Classes
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