Corporate Administrative Assistant

Brenda Mackey Lang

Home: 281-***-****; Cell: 281-***-****

Summary of Experience

I am an Assistant Administrator who exhibits professionalism and efficiency in all

areas of performance. I strive for customer satisfaction with attention to

detail. I manage my workflow, work independently and I am able to take a

project from inception to completion.

Employment Experience

07-17-12 to 11-14-13

Aerotek - Stafford, Texas

On Premise Administrator (Part-Time)

. Managed approximately 20 contract employees.

. Interviewed applicants for available positions.

. Conducted background searches for potential employees.

. Assembled and distributed new hire packages.

. Administered standard company test for the job positions.

. Conducted new hire orientation through a Power Point presentation.

. Entered new hire information into PeopleSoft and Kronos payroll

program.

. Reviewed and forwarded new hire documents to corporate office for

purposes of payroll and benefits.

. Reviewed and entered weekly payroll information into Kronos payroll

program.

. Interacted with the employees to answer various questions regarding

PTO hours and benefits.

. Calculated PTO hours for employees upon request.

. Processed unemployment claims.

. Updated PeopleSoft data and Kronos data periodically.

. Involved in weekly conference calls with management and other

administrators regarding various company procedures, issues and

projects.

. Established a working relationship with the client.

. Duties also included filing, scanning and sorting various

confidential documents for personnel files.

10-25-10 to 05-27-11

Williams Gas Pipeline - Houston, Texas

Administrative Clerk (Contract)

. Requested and tracked renewal certificates of insurance with a 100%

success rate.

. Accurately reviewed the certificates and uploaded them into the

database (Oracle).

. Responsible for a high volume of data entry and document scanning.

07-16-07 to 09-17-09

Frank Crystal & Company - Houston, Texas

Assistant Account Manager - Property & Casualty Insurance

. Assisted Account Executive with approximately 80 middle market

accounts of varying sectors.

. Accurately reviewed policies and endorsements before sending them to

the client.

. Successfully compiled and updated renewal information for submissions,

then entered information into agency's database.

. Processed binders upon receipt of renewal information.

. Reviewed various contracts from the clients to process and

successfully issue certificates of insurance within a 24 hour time

frame.

. Created and followed up on suspended items until completion.

. Acted as liaison between insurance companies and clients to solve

various coverage issues.

. Duties also included a high volume of data entry, word processing

projects, maintaining various confidential information, reports and

forms; filing and scanning documents, sorting and distributing mail.

09-01 to 7-07

Aon Risk Services - Houston, Texas

Senior Client Specialist - Policy Maintenance Unit/Document

Production/Quality Assurance

. Validated accuracy of policies, endorsements and certificates of

insurance on middle market to large commercial accounts.

. Handled the coverage analysis in conjunction with the Account

Managers.

. Processed policy change requests and submitted the request to the

carrier.

. Trained new associates on departmental procedures with a 100% success

rate.

. Reviewed contracts from clients for accuracy before processing

certificates of insurance.

. Handled contracts for at risk accounts to insure that all request were

accurately met on the certificate.

. Assisted production associates with various questions and issues on

accounts resulting in problem solved.

. Other duties included checking policy audits and invoicing policy

premiums.

Technical Skills

. PeopleSoft - Kronos - MS Word - Microsoft Office - Basic Excel and

Power Point - Internet

. Type approximately 60+ WPM

Education

. Attended Texas Southern University - Houston, TX

. Attended various insurance classes and seminars to maintain general

agent's license and to keep current on various insurance industry

products and changes.

Contact this candidate