Manager Customer Service

**** **** ***** **** **. • ALBANY, KY *****

606-***-**** H • 606-***-**** C • *******@*****.***

PEGGY A.COVEY

OBJECTIVE

To secure a leadership position with your company that allows me to utilize my experiences and be part of the team that leads your company into tomorrow’s success.

WORK EXPERIENCE

November 2010-Present Fred’s Stores Inc.

2011 Operations Expert (Assistant Manager)

Directly assist store manager with all business operations.

Responsible for scheduling and payroll of associates to maintain a flawless retail environment.

Maintain invoices from all shipments and direct vendors and certifying that they clear the monthly statement of accounts.

Daily operations of opening and closing of the store including the finance aspects of preparing and depositing sales money.

2010 Service Expert (Customer Service Manager)

Monitored all terminals in the store to produce a proficient check out experience.

Implemented the company policies while ensuring that no customer left unsatisfied.

Apparel Expert (Department Manager)

Accountable for the stores entire apparel department which is one of the highest margined departments. Received the inventory processed the garments security tagging and displaying in a fashionable manner according to the corporate display plans.

Sales Associate & Cashier

Responsible for all incoming merchandise to be placed on the sales floor in a strict time frame, as directed by modular from home office.

Assisted customers with any questions or concerns they may had, by not only meeting their expectations, but exceeding them.

As the last person a customer sees before leaving a business, I had to diligently adapt to what type of shopping experience they had. In a timely manner processing their purchase while assuring them that any uncertainty they may have had while shopping was a rarity.

2008-2010 Dollar General

Assistant Manager

Worked closely with the store manager to run a near flawless retail environment.

Responsible for processing vendor deliveries following the company established guidelines.

Scheduled associates based on business trends while maintaining budgets set by the district manager.

Accountable for store funds, deposits and ensuring they were banked according to policies.

2007-2008 Equity Group

Poultry Data Clerk

Overseen all inbound poultry shipments ensuring all USDA records were reported correctly concerning the health statuses of the delivery..

1988-1999 Affiliated Computer Services

Data Entry Clerk

Answered inbound calls for Fortune 500 companies.

Processed insurance claims and accepted payment detail while maintaining quotas established by superiors.

EDUCATION

Somerset Community College 2008-2010 Somerset, KY

Medical Coding & Billing Major

Lindsey Wilson College 1982-1984 Columbia, KY

Computer Science Major

Clinton County Vocational School 1980-1982 Albany, KY

Business Major

Clinton County High School Class of 1982 Albany, KY

Comprehensive Diploma

REFERENCES

References available upon request.

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