Dispatcher, customer service rep, receptionist
Resume:
WINDER GA *****.
************@*****.***
REBECCA HALE
OBJECTIVE
A challenging position that will expand my job experience and utilize my
diverse skills in a people oriented environment with the opportunity for
professional growth based on performance.
SUMMARY OF QUALIFICATIONS
Over ten years of professional experience with the public.
Positive, professional attitude with commitment to excellence.
Exceptionally well organized and efficient.
Punctual and reliable.
Hard working and self-motivated.
Excellent written and verbal communication skills.
Fast learner.
Work well with others.
Proficient in Microsoft Office.
WORK OF EXPERIENCE
2013 – Present ENTEK Buford, GA
Dispatcher
Processes customers' HVAC service requests timely
and accurately into computerized dispatching service
system.
Prioritizes service requests, determines the needs of
the customer and matches the appropriate technician.
Manages, plans, and schedules preventative maintenance
work orders based on priority.
Relays work orders, messages, and information to and from crew.
Manages to effectively and efficiently schedule and route HVAC
Technicians to meet daily workload needs.
Monitors progress of service technician and field work and
adjusts plans accordingly throughout each day.
Ensures high field productivity through proper work planning and
coordination; minimizes technicians down time and travel.
Keeps dispatch board current and accurate in accordance with daily
updates from technicians.
Handles, schedules, and coordinates normal and after hour's incoming
phone calls (both emergency and none emergency) appropriately.
2003 - 2011 U.S. Postal Service Stockbridge, Ga.
RCA
Sort and case mail by name and address.
File and maintain records of address changes.
Greet and assist customers with concerns and complaints.
Training Substitute Carriers
2003 - 2004 Motherhood Maternity Lithonia, Ga.
Sales Associate
Assisted in floor moves, merchandising, and display maintenance.
Greet and assist customers.
Reported customer special request to management.
Helped in year-end inventory and cycle counts.
Created new ways to ensure awareness of all promotions among
each employee.
1999 - 2002 Ruby Tuesday Morrow, Ga.
Shift Leader
Adjust and respond to customer complaints.
Trained new employees.
Assist in hiring process and conducted interviews.
Answered phones and operated various office machines.
Supervised over 12 employees.
Count and maintain nightly deposits.
Conduct talks on safety and other job related changes on daily
and quarterly basis.
Utilized debit/credit machines.
Offered assistance in various areas when short staffed.
EDUCATION
2013 – Current Ashworth College Norcross, GA
Professional Medical Assisting Program
2010 - 2011 University of Phoenix Atlanta, GA
Associate of Arts in Healthcare Administration and Medical Records
15 Credits earned
2000 Morrow High School Morrow, GA
College Prep Diploma
REFERENCES
Available upon request
Contact this candidate