Project Manager Customer Service

Attain a challenging position with a progressive, well-maintained company that will utilize my education, personal capability, creativity and skills to help the company grow, and advance from within.

QUALIFICATIONS

• Self-starter, quick learner, “can do” attitude, ability to manage multiple responsibilities productively

• Data entry, multi-line phone systems, filing, type (50-60 wpm), fax, experienced with general office equipment and office/medical environment

• Able to communicate effectively to diverse audiences

• Attention to detail

• Proficient in Microsoft Office applications, Lotus Notes, Primavera, SIS Authoring, Citrix, Déjà Vu, Host on Demand, Access, WebEx, Meet Me, SIFT, PeopleSoft

EDUCATION

• University of Phoenix, Bachelor Degree 3.3 GPA

• Green Belt Six Sigma

• Illinois Central College, Associates Degree

EXPERIENCE

Volt Services Group/Caterpillar Inc., Peoria, IL 2012-2013

Warranty Procurement Support Analyst

• Responsible for procuring complex engineered equipment and material for projects

• Support critical project supplier negotiations with buyers

• Handling commercial communication with buyers for suppliers

• Handling commercial issues related to purchasing, logistics (including import requirements and clearances), inspection, warranty, back charge, etc.

• Preparation of procurement plan, management of procurement work processes, development of procurement activities on projects

Volt Services Group/Caterpillar Inc., Mossville, IL 2010-2012

SQEP Coordinator/Global Quality

• Manage certification submissions from suppliers to Caterpillar standard MQ-11005 prerequisites

• Critique submissions dependent on variables within the certification plan guidelines

• Work with Process Control Engineers/Coordinators to provide documentation of Supplier Performance to MQ-11005 requirements

• Approve or reject submissions based on evidence provided

• Manage archived submissions to the data retention guidelines

Day One Laser Solutions, Dunlap, IL 2009-2010

Licensed Lead Nail Technician/Medical Spa Director Assistant

• Application of artificial and natural nail enhancements

• Services include manicures, pedicures, and acrylic enhancements

• Scheduling appointments for all medical spa procedures

• Processing of clients for payment of services rendered

• Updating inventories when shipments of product arrive

• Opening and closing procedures with monetary transactions

• Daily accounting

Volt Services Group/Caterpillar Inc., Peoria, IL 2002-2008

Production Support Analyst/Project Manager for Translation Services Group

• Create and track projects using Primavera project management software

• Update projects with completion and due dates

• Communicate via phone and/or email with customers, other team members, language managers, project coordinators, and suppliers to coordinate the transfer of translation project files

• Interface with content management/authoring (SIS) – Off-Site Transfer (OST) tool to export/import Information Element (IE) for translation

• Create projects based on request in Déjà vu for operation maintenance manuals, spec logs, and miscellaneous training materials in languages selected

Volt Services Group/Caterpillar Inc., East Peoria, IL

Clerk for Transmission Business Unit, Diversified Precision Gears Production Line

• Inventory management

• Create spreadsheet reports in Excel, monthly class A reports, labor accuracy audits for Morton and interplant use

• Compile past due part orders

• Input business unit orders

• Projected weekend overtime hour reports for commodity managers

• Installation of macros in Host On Demand Software for new supervisors

Volt Services Group/Caterpillar Inc., Peoria, IL continued - Administrative Assistant Learning Coordinator

• Create meeting schedules, and coordinate events

• Set up classes in CLMS

• Create PowerPoint presentations and data spreadsheets for events

Home Depot - Computer Room Associate Peoria, IL 2002

• Record daily reports and deposits

• Account management which included tech support for cash registers and mobile unit inventory control carts

• Created a database control system to manage product markdowns

• Process time clock hours and send reports to management for processing

• Aided in troubleshooting customer problems and report outcomes to management

Kelly Services and Remedy Intelligent Staffing - Peoria, IL 2001-2002

• Completed temporary work assignments for medical billing firm and bank loan officer

• Post payments to medical billing companies

• Process payments to collection agencies

• File insurance and process personal payments

• Process mortgage papers and loan applications

Parish's Pub – Bartender Washington, IL 2000-2002

• Customer service

• Quick thinking and recall for adverse clientele

• Process payments via cash register or credit card machine

OSF Hospital - Bed Control Admissions Clerk Peoria, IL 1996-1998

• Schedule tests ordered by doctors

• Obtain and verify insurance information from patients at check-in

• Created admitting schedule and database to track patient transitions throughout hospital

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