Customer Service Sales

Renee Ann Buchanan

**** *****’s Tool St. N Las Vegas, NV 89031 702-***-****

***************@*****.***

Summary of Skills

Seeking an Administrative/General Office Clerk position with a respected company that offers room for

growth and opportunities for promotions. Organized, honest and dependable individual with over 10 years

of customer service.

Qualifications

Administrative/Scanning Specialist

• Sorted and classified information according to guidelines, such as content, purpose, user criteria,

or chronological, alphabetical order.

• Scanned and read incoming materials to determine how and where they should be classified or

filed.

• Placed materials into storage file boxes, according to classification and identification information.

• Added new materials to file records.

• Performed general office duties such as typing, and sorting documents.

• Gathered materials to be filed from departments or employees.

• Typed letters and documents using computers.

• Operated office machines such as copiers, fax machines, and computers.

• Answered multi-lines telephones.

Assistant Store Manager

• Provided customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts,

or in performing services for customers.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventoried stock and reorder when inventory drops to a specified level.

• Hired, trained, and evaluated personnel in sales or marketing establishments,

• Assigned employees to specific duties.

• Planned budgets and authorize payments and merchandise returns.

.Retail Sales Associate/Customer Service

• Provided polite and efficient service to customers to determine each customer's needs.

• Processed charge slips, exchange slips, and coupons in cash register and balanced cash

drawers.

• Stayed up to date about sales and special offers and store policies.

• Received cash, check, and charge card payments.

• Computed sales prices, total purchases and receive and process cash or credit payment.

• Watched for and prevented security risks and thefts.

• Described items for sale and showed different models or colors if necessary. Answer questions.

• Helped customers find specific items

• Organized, displayed, and kept track of items for sale.

• Assisted with special orders or checked other stores for hard-to-find items.

• Handled returns or exchanges of items.

Employment History

Viatron Systems Inc, Las Vegas, NV Scanning Specialist, Apr 2013 – Jul 2013

Catherine’s Plus Size, Las Vegas . NV Assistant Store Manager, Jun 2009 – Jan 2013

Icing by Claire’s, Santa Rosa, CA Assistant Store Manager, Jan 2008 – Apr 2009

Bed Bath & Beyond, Santa Rosa, CA Retail Sales Associate, Aug 2006 – Jan 2008

McDonalds, Sebastopol, CA Shift Leader, Jun 2005 – Aug 2006

Education

Montgomery High School, Santa Rosa, CA High School Diploma

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