Customer Service Management

Ashley J. Simmons

**** **** ***** *****

Collierville TN 38017

901-***-**** Email: ***************@*******.***

OBJECTIVE:

Obtain a position in management utilizing a proven history of achieving corporate operations, and staffing goals.

Intend to exchange effective management, expense control, and personnel development/management skills for a

position providing satiability and increased responsibility.

MANAGEMENT FOCUS:

Offer a successful track record of management. I have achieved improved sales and profits at both the departmental

and store levels. I have developed and led highly successful training programs, while providing group and individual

staff development and support. Draw from experience, leadership abilities, natural competitiveness and strong

communication/interpersonal skills to support management in directing day-to-day operation.

EXPERIENCE:

Pet Effects Grooming, Memphis TN Jan 08- Present

Owner/operator/manager Coordinate day-to-day operations of a highly successful retail store, which involves

overseeing grooming, merchandising, finances, and inventory. Plan and lead comprehensive training of new

employees. Develop follow-up and promotional activities to strengthen loyalty of customer base.

Nov 04-Dec12

Pinnacle Airlines, Memphis TN

Flight Attendant Perform day-to-day operations of safety, weight/balance of aircraft and customer service to our

passengers.

Wendy’s Mar00- Nov03/

Present

Manger Perform day-to-day operations and making sure food out on time. Help in closing/opening operations and

counting down the drawers. Made sure our customers were taken care of in a timely manner.

EDUCATION:

FELLOWSHIP CHRISTIAN ACADEMY, Camden, TN

PROFESSIONAL CAREER INSTITUTE, Norcross, GA

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