Manager Customer Service
Resume:
JASON POSIN
Diamond Bar, California
***********@*****.***
PROFESSIONAL SUMMARY
ason brings 10 years of experience in the Credit & Collection field. Starting as a credit analyst and
using his "outside of the box" solutions approach, his expertise moved him to the position of Manager – Credit
& Equipment Finance. His experience spans the range of standard credit and collections practices to complex
business models. He has demonstrated a high level of success in building cohesive and efficient work teams,
exceeding goals for account collections.
EDUCATION
B.S. in Business Administration with an emphasis in Finance
California State University Hayward, 2004
Major GPA 3.7, Cumulative GPA 3.5
EXPERIENCE Manager – Credit & Equipment Finance, June 2012 – Present
Quinn CAT (Full Time), Whittier, CA
Lead the Credit and Cash Applications Departments, staff which consists of 13 employees.
Reduced DSO 18%, year over year, on a net revenue portfolio of $550M.
Establish and monitor customer credit accounts, conduct credit investigations and collect delinquent
accounts of customers.
Assists the Sales Departments by providing sources of equipment financing for customer purchases.
Prepare accurate and timely legal contract documentation.
Responsible for collection of customer accounts receivable. Lead, direct, and monitor the activities of
the collection staff to maintain Days Sales in Receivables and Bad Debt Write Offs at acceptable levels.
Assign serious collection matters to attorneys and outside collection agencies. Monitor their collection
activities, provide assistance as appropriate, and make recommendations regarding collection strategies.
Develop and maintain appropriate systems of internal controls to minimize potential fraud related to
handling of customer checks and cash.
Develop and maintain accounts receivable computer systems to provide accurate, timely, and effective
information/reports regarding customer accounts receivable. Oversee preparation and delivery of reports
on customer receivable status.
Coordinate, schedule, and facilitate Senior Management and local branch credit meetings to review past-
due receivables and develop collection strategies.
Develop and maintain strong relationships with Caterpillar Financial Services Corp and other equipment
finance companies to ensure availability of adequate sources of financing for our customers’ purchases.
Develop and communicate policies regarding all aspects of Credit and Equipment Finance operations.
Credit Manager, December 2005 - June 2012
Otis Spunkmeyer (Full Time), San Leandro, CA
Foodservice Distributor Accounts Receivables Supervisor
Fundraising Accounts Receivable Analyst II
Credit Analyst I
Manage, train, motivate, and select staff. Evaluate individual and team performance. Lead team in
setting and accomplishing goals. Supervise a staff of seven.
Reduced DSO 14%, year over year, on a net revenue portfolio of $475M.
Reconcile A/R sub ledger accounts and work closely with cash applications to resolve billing disputes
and short payment issues.
Perform credit analysis on existing customers to determine payment terms & credit limits.
Responsible for all activities in the accounts receivable and credit functions, including management of
customer deductions and cash projections as well as billing functions.
Work with Finance, Sales, Customer Service and Trade Management teams to track, monitor, and report
on customer deductions by type and commitment period. Ensure that all deductions are validated or
declined based on established auditing procedures.
Design and implement processes to improve DSO, cash projections, cash flow and reduce receivables.
Manage collection activities such as sending follow-up inquires, negotiating with past due accounts,
referring accounts to collection agencies, and cash receipts application.
Assist in implementing SAP while being apart of the core ERP group.
OTHER SKILLS
Foreign Languages
Fluent in Spanish
Computer Programs
SAP, FSCM, AS400, MC2, DBS, CODA, PROCURIT, C-TABS, Word, Access, Excel, PowerPoint
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