Administrative Assistant Customer Service

Susan Forlenzo Dwyer

**** ******** ******

Colorado Springs, CO 80905

Cell: 719-***-**** Home: 719-***-****

*****.********@*****.***

EXPERIENCE:

January 2012 - February 2013

ITT/Exelis -Colorado Springs, Colorado

Security Administrative Assistant

Responsible for Personnel Security functions: issuing employee picture

badges and maintaining the badge system data base; handled incoming and

outgoing visit requests; and, processing clearances for new employees in

the Government Joint Personnel System. Maintained security databases as

required. Tracked and confirmed employees' clearance levels. Served as a

primary backup for the receptionist. Processed and submitted expense

reports for Security team in Concur. Also provided administrative support

to Chief Security Officer as well as entire Security Mangers and Team.

April 2010 - January 2011

Department of Defense - Fort Hood, Texas

Automation Specialist - Contract Position/Serco Corporation

Assisted soldiers transitioning out of the military by scheduling their

mandatory pre-separation and mandatory VA briefings. Attended VA briefings

to take attendance using soldiers CAC cards, later to generate reports to

the units. Assigned soldiers with counselors and advised them of the

services available to them through the Army's ACAP Center. Answered phones

and updated client records while also providing administrative support to

the counselors. Responsible for various monthly reports including Unit

Timeliness and Headcount Reports. Assisted with semi-annual ACAP Job Fair

at Club Hood.

Feb 2008 - June 2009

Sedona Staffing Services - Killeen, Texas

Customer Service Representative/Recruiter

Qualified, interviewed and tested clerical candidates. Called and qualified

up to seventy applicants resumes per day for Sedona's Killeen, Temple and

Waco area clients. Selected and submitted candidates to various clerical,

industrial and management positions. Conducted background checks, reference

checks and provided clients with pricing quotes on hourly billable rates.

Logged in available staff on a daily basis. Managed traffic flow while

always maintaining pertinent personnel information on active and potential

employees and clients.

March 2007 - July 2007

Raytheon Corporation - Harker Heights, Texas

Administrative Assistant To Director Live Range Aviations - Contract

Position

Processed incoming phone calls, managed extensive calendar and travel

arrangements for team of ten Logistics Directors and upper management team.

Processed expense reports and maintained logs of submittals to corporate.

Maintained highly confidential filing system of employee records.

Prepared/typed documents and presentations as necessary. Maintained

conference rooms and coordinated meeting schedules. Attended meetings,

taking minutes and notes of meeting discussions, follow up items, prepared

and distributed notes as directed.

Susan Forlenzo Dwyer

Page 2

July 2007 - January 2008

Residence Inn By Marriott - Killeen, Texas

Guest Service Agent

Managed front desk of extremely busy extended stay hotel. Checked in

guests, answered phones, made reservations and updated existing

reservations. Assisted Sales Manager with leads, group sales, promotions

and general forecasting reports. Went on occasional sales calls to

introduce hotel to new clients. Handled all miscellaneous guest requests

and meeting requests in conference room. Communicated with maintenance,

housekeeping and food service throughout the day to provide excellent

service to guests.

August 2004 - September 2005

Sherman, Richichi & Hickey LLC - Stamford, Connecticut

Receptionist/Administrative Assistant

Greeted all visitors, and assisted new clients with intake forms. Provided

meeting management for six high profile attorneys, screened and processed

incoming calls. Prepared compelling wills, leases, deeds, contracts,

exhibits, and various tax forms for entire firm. Daily bank deposits to

multiple operating and trustee accounts, accepted and recorded wire

transfers. Assisted paralegal with property closings, communications with

mortgage brokers, realtors, and finance companies.

April 2000 - March 2001

priceline.com - Norwalk, Connecticut

Executive Secretary to President, Hotels

Managed daily calendar and extensive travel arrangements for President of

Hotels. Coordinated speaking engagements and other media appointments.

Responsible for distributing weekly revenue reports to major hotel

customers. Maintained and managed extensive expense reports and accounting

processes for Hotel Division. Maintained weekly itineraries on shared drive

and recorded attendance.

February 1997 - July 1999

GE Capital Real Estate - Stamford, Connecticut

Executive Secretary to Senior Vice President of Marketing

Managed daily calendar and heavy travel arrangements for SVP of Marketing.

Maintained and managed expense reports and accounting processes for SVP of

Marketing. Created graphic presentations, charts, and reports utilizing

PowerPoint and Excel. Group projects and back up support to other

assistants as necessary.

January 1988 -November 1993

MCI Telecommunications Corporation - New York, New York

Executive Secretary to Director, Network Operations

Scheduled management meetings for division of three hundred employees.

Responsible for Headcount Reports, Weekly Significant Events Reports,

Vehicle Inventory and Employee Training Reports. Managed daily calendar and

travel arrangements for Director and other managers. Monitored and

administered petty cash fund for division.

QUALIFICATIONS:

MS Word for Windows, MS Outlook applications, PowerPoint, Excel, Lotus

Notes/Lotus for Windows, Access Database Program, Internet savvy,

Dictaphone/Dictation, Typing - 50 wpm.

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