Customer Service Manager

Shannon Avila

Indianapolis, IN

*******@*****.*** - 317-***-****

WORK EXPERIENCE

Assistant Store Manager

Family dollar - Indianapolis, IN - January 2013 to Present

Responsibilities

I run a multi-million dollar store I am in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Recruiting and developing my team.

Accomplishments

I run a multi-million dollar store I am in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Recruiting and developing my team.

Skills Used

I run a multi-million dollar store I am in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Recruiting and developing my team.

Manager

Speedway - Indianapolis, IN - May 2012 to December 2012

Responsibilities

I ran a multi-million dollar store I was in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Growing sales and making a profit with the use of the P&L’s. Recruiting

and developing my team.

Accomplishments

I ran a multi-million dollar store I was in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Growing sales and making a profit with the use of the P&L’s. Recruiting

and developing my team.

Skills Used

I ran a multi-million dollar store I was in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Growing sales and making a profit with the use of the P&L’s. Recruiting

and developing my team.

Manager

GasAmerica - Indianapolis, IN - June 2008 to May 2012

Responsibilities

I ran a multi-million dollar store I was in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Growing sales and making a profit with the use of the P&L’s. I have worked

on projects with the district managers and area managers. I have helped my district managers to become

successful. I was awarded the manager of the quarter twice in 2008 and in 2009. Recruiting and developing

my team.

Accomplishments

I ran a multi-million dollar store I was in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Growing sales and making a profit with the use of the P&L’s. I have worked

on projects with the district managers and area managers. I have helped my district managers to become

successful. I was awarded the manager of the quarter twice in 2008 and in 2009. Recruiting and developing

my team.

Skills Used

I ran a multi-million dollar store I was in charge of all the day-to-day operations of the store. I coach and train

customer service representatives, handle all the ordering, inventory, scheduling,

paperwork and balancing a budget. Growing sales and making a profit with the use of the P&L’s. I have worked

on projects with the district managers and area managers. I have helped my district managers to become

successful. I was awarded the manager of the quarter twice in 2008 and in 2009. Recruiting and developing

my team.

Manager

BP - Indianapolis, IN - February 2002 to May 2008

Responsibilities

I ran a multi-million dollar a year store. I was in charge of all the day-to-day operations of the store. I coached

and trained the customer service representatives, handled all the ordering, scheduling, inventory, paperwork,

and balancing payroll. When I first started with BP, I started as a CSR and worked my way up to an assistant

manager after a year and then a year later I was a store manager. Since I started as a CSR, I know what it is

like to be on the front line and know that customer service is number one.

Accomplishments

I ran a multi-million dollar a year store. I was in charge of all the day-to-day operations of the store. I coached

and trained the customer service representatives, handled all the ordering, scheduling, inventory, paperwork,

and balancing payroll. When I first started with BP, I started as a CSR and worked my way up to an assistant

manager after a year and then a year later I was a store manager. Since I started as a CSR, I know what it is

like to be on the front line and know that customer service is number one.

Skills Used

I ran a multi-million dollar a year store. I was in charge of all the day-to-day operations of the store. I coached

and trained the customer service representatives, handled all the ordering, scheduling, inventory, paperwork,

and balancing payroll. When I first started with BP, I started as a CSR and worked my way up to an assistant

manager after a year and then a year later I was a store manager. Since I started as a CSR, I know what it is

like to be on the front line and know that customer service is number one.

EDUCATION

Associates in Business management

University of Phoenix - Indianapolis, IN

2010 to 2013

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