Sales Customer Service
Resume:
Leila McKenna
****A Amberwood Drive
South Pasadena, CA 91030
*****.******@*****.***
Experience: Whole Foods Market Pasadena, CA
Whole Body Team Member 08/2011 to present
. Answered customer's questions and provided advice regarding which
herbs, vitamins or supplements would be best suited to their health
concerns
. Answered and transferred calls on a multi-line telephone.
. Attended weekly training seminars to augment nutritional knowledge.
. Ordered merchandise and supplies independently.
. Stocked shelves, counters, and tables with merchandise.
. Set up advertising displays and arranged merchandise on counters and
tables to promote sales.
Erewhon Natural Foods Los Angeles, CA
Nutrition Clerk 07/2008 to 08/2011
. Answered customer's questions and provided advice regarding which
herbs, vitamins or supplements would be best suited to their health
concerns
. Answered and transferred calls on a multi-line telephone.
. Attended weekly training seminars to augment nutritional knowledge.
. Ordered merchandise and supplies independently.
. Stocked shelves, counters, and tables with merchandise.
. Set up advertising displays and arranged merchandise on counters and
tables to promote sales.
CVS Pharmacy Los Angeles, CA
Beauty Department Manager 06/2007 to 07/2008
. See Beauty Advisor duties, below
. Ordered merchandise, supplies and equipment.
. Listened to customer complaints, examined returned merchandise and
resolved problems to restore and promote good public relations.
. Trained workers in store policies, department procedures and job
duties.
. Attended numerous training workshops throughout the year to increase
product knowledge.
. Collaborated with store manager to best improve sales.
. Supervised and coordinated activities of workers in department.
CVS Pharmacy Los Angeles, CA
Beauty Advisor 05/2006 to 06/2007
. Ordered merchandise and prepared requisitions to replenish
merchandise on hand.
. Provided customers with advice individualized to their beauty
questions.
. Aided customers in locating merchandise.
. Answered questions from and provided information to customers about
merchandise for sale.
. Arranged stock on shelves and racks in sales area.
. Inventoried stock.
. Marked and ticketed merchandise, including signage.
. Sold cosmetics and toiletries to customers.
. Explained beneficial properties of preparations and suggested shades
and varieties of makeup to suit customer's complexion.
. Greeted customers on sales floor and ascertained make, type and
quality of merchandise desired.
. Designed monthly and seasonal displays to showcase new merchandise.
. Requisited merchandise from stockroom.
. Employee of the Year, 2006.
CVS Pharmacy Los Angeles, CA
Cashier/ Hallmark Card Specialist 09/2004 to 05/2006
. Operated cash register to itemize and total customers' purchases in
stores.
. Stocked shelves and marked prices on items.
. Resolved customer complaints and requests for refunds, exchanges and
adjustments.
. Answered customer's telephone and in-person inquiries and directed
customers to appropriate sales area.
. Maintained card department with minimal supervision.
. Ordered and restocked greeting cards, gift wrap, and accessories.
. Set up seasonal card displays.
. Processed card returns at the end of each holiday season.
Mann Theatres Los Angeles, CA
Floor Staff 8/2002 to 10/2004
. Operated one-person box office with minimal supervision.
. Received cash, checks and completed credit-card transactions from
customers.
. Compared totals on cash register with amount of currency in register
to verify balances.
. Counted money to verify amounts and issued receipts for funds
received.
. Inventoried supplies on hand at end of each day.
. Answered telephone.
. Provided excellent customer service.
UCLA Anderson School of Business Los Angeles, CA
Data Entry Clerk I 5/2002 to 9/2002
. Extracted requested data from report documents and entered it into
spreadsheet format.
. Compiled, sorted and verified accuracy of data to be entered.
. Operated keyboard to enter data onto disk.
. Adhered to personally determined work schedule with no supervision.
. Communicated to management effectively via e-mail.
UCLA Mail, Document, and Distribution Center Los Angeles, CA
Clerk II 9/1999 to 10/2000
. Filed correspondence and other records.
. Answered telephones and gave information to callers and/or routed
calls to appropriate official.
. Placed outgoing calls.
. Greeted visitors, ascertained nature of business and conducted
visitors to employer and appropriate person.
. Addressed packages and compared addresses with records to verify
accuracy.
. Sorted parcels for shipment, according to destination and other
classifications.
. Performed basic document processing such as collating, binding, and
printing.
. Operated fax, computer (e-mail and word processing), and photocopier.
Education: University of California, Los Angeles Los Angeles, CA
Undergraduate Study 1999-2004
. Study in Psychology, Biology, and English Literature
. Financed studies by part-time work.
Santa Ana College Orange, CA
Associate of Science 1999
. Major in Biology.
References: Available upon request
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