Customer Service Sales
Resume:
Brooklyn,Maryland
410-***-****/ cell
443-***-****/ home
***************@*****.***
KERRY EUGENE HAMILTON I
Objective Enthusiastic, hardworking and self-motivated individual with excellent
interpersonal skills seeking a position where my successful background will help
your company improve market share
Summary of More than 12 years of customer service / sales and call center experience
qualifications
Proven ability to manage a variety of complex projects using independent
judgments to achieve ultimate success.
Education
Southern High School 1974, Business Administration
Work History Community College of Baltimore County, 2009, Associate of Arts Degree in
Psychology
Morgan State University, Undergraduate, B.A. Degree, Philosophy/Religious
Studies, 2014, 2 classes shy of B.A. Degree
Baltimore City Public Schools Baltimore, MD December 2012-Present
Teacher Therapy Aide/Para-Educator/Clarity Service Group/
Behavior Intervention Specialist/Baltimore City Public Schools
Assist and aided students who may have artistic/ADHD/emotional disabilities
which may interrupt or distract their ability to learn in a normal capacity
Protocall, Inc Laurel, MD May-2013-August 2013
Telemarketer
Deliver prepared sales talks, reading from scripts that describe products or
services, in order to persuade potential customers to purchase product or
services or to make decisions in switching to Constellation Energy for their
energy needs for electric and gas in their homes, and receiving inbound calls
for migration of services to Constellation Energy
Crump Life Insurance Services
Insurance Producer Farmington, CT May-2006- Present
Selling policies that pay beneficiaries when a policyholder expires. Depending
on the policyholder’s circumstances, a cash-value policy can be designed to
provide retirement income, funds for the education of children, and other
benefits, as well.
Doctor Gordshells, LLC Baltimore, MD January 2011-October-2012
Account Manager
Servicing accounts of 153 Walgreens Stores in New York, Pennsylvania,
Delaware, Florida and Maryland. Work a specific territory in which contacting
existing or potential customers to explain product features, answer questions
of current orders and promotions, also crediting on accounts and updating
billing.
The Baltimore Sun Company Baltimore, MD Feb 2009-Januray 2011
Contract Distributor
Sales and delivery of the Baltimore Sun Newspapers including the NY Post,
NY Times, Philadelphia and Washington Newspapers. Responsible for billing,
service and supervisory of contract employees.
Civic Development Group Baltimore, MD July 2003-July 2009
Customer Service Supervisor
Deliver prepared Telemarketer Supervisor sales talks, reading from scripts
that describe products or services, in order to persuade potential customers to
purchase product or services or to make donations. Involved in billing and
crediting on accounts.
Hertz Corporation BWI Airport Linthicum, MD Oct. 2003-Oct. 2005
Counter Customer Service Rep
Installed walkup and reserved customers for processing for rental car usage
at the BWI airport. Responsible for downgrading and upgrading of car classes,
insurance and fuel option programs.
MCI WorldCom Hunt Valley, Maryland Oct. 1996-Sept. 2002
Senior Customer Service Representative/Supervisor
Effectively completed various customer service activities which included
account maintenance, crediting, billing and sales. Consulting with clients and
recommending MCI’s diverse listing of services for residential customers.
Responsible for upgrading and downgrading accounts and properly assessing
customer’s concerns.
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