Sales Customer Service

Sara Duncan

Account Executive-Specialty Retail - DTT

Las Vegas, NV

*******@*****.*** - 913-***-****

WORK EXPERIENCE

Account Executive-Specialty Retail

DTT - Las Vegas, NV

Outbound calls to potential customers

● Warm leads/Cold calling

● Goldmine

● Provide loss prevention solutions

● Daily use of Goldmine to complete business needs

● Relationship building/Sales support

Retail Associate Manager

T-Mobile USA - Las Vegas, NV - 2002 to 2013

Schedule, supervise, develop, and coach employees

● Responsible for employee development, training and coaching

● Aid in the recruitment and identification of quality sales representatives

● Executed sales in varying sizes and services from single lines of service to business transactions

● Responsible for maintaining detailed records of inventory and cash. Audits of business.

Sales Development Representative

● Manage a three state territory (Kansas, Missouri, and Nebraska) of T-Mobile supported accounts

● Responsible for 23+ national retail accounts including Wal-Mart, Costco, Best Buy, and Target

● Responsible for 20+ Indirect dealer locations/small business owners

● Consistently achieved or exceeded sales targets to drive profitability and growth in the region

● Facilitate hands-on demonstrations and formal trainings to expand field sales representatives'

knowledge of products and services in addition to selling skills

● Collaborate with stakeholders at all levels to identify areas of opportunities to drive revenue

● Assist with trouble-shooting issues to ensure a positive customer experience

● Planned, and executed Event Program Recruiting Focus group

● Assisted with part-time event team in building relationships, sales skills, drive successful events and

achieving sales goals

Account Development Representative

● Managed a territory of T-Mobile supported national retail accounts and Indirect dealer locations

● Managed projects and served as primary liaison between client and multiple internal groups to ensure

clarity of goals and quality

● Responsible for implementing all business-building and relationship-building expectations with uniquely

assigned accounts and customers

Territory Representative

● Managed and supported T-Mobile Indirect dealer

● Advised business owners and assisted with business plans

● Qualified leads; Accessed needs and recommended locations for new stores

● Developed and executed marketing programs and general business solutions resulting in increased

company exposure, customer traffic, and sales

● Selected for a Swarm event; which provided exposure to another market by offering training, and

merchandising suggestions to increase visibility as well as increasing sales performance

Lead Communication Specialist-Retail Operations

AT&T - Kansas City, MO - 2002 to 2002

Managed five employees: responsible for scheduling, support, employee development, separation

discussions, training as well as inventory control.

● Partner with customers to identify telecommunications needs and show the benefits of additional

services to increase revenue

● Vast knowledge of products, and services

● Cultivating a desirable customer service experience

Assistant Store Manager-Retail Operations

Sprint PCS - Kansas City, MO - 1997 to 2002

Schedule, supervise, develop, and coach 15+ employees

● Responsible for employee development and separation discussions

● Aid in the recruitment and identification of quality sales representatives

● Prepare and present weekly team meetings

● Executed sales in varying sizes and services from single lines of service to business transactions

Responsible for maintaining detailed records of inventory and cash

● Ensured compliance of all laws and company policies including audit paperwork

John Knox Village - Lees Summit, MO - 1995 to 1997

CNA/Home Health/Hospice Aide-Healthcare

Johnson County Care Center - Warrensburg, MO - 1993 to 1995

EDUCATION

Bachelor of Science in Organizational Management and Leadership

Friends University

ADDITIONAL INFORMATION

Core Competencies

● Extensive people and account management ● Creating positive retail environment

experience through merchandising

● Training in both formal and informal environments ● Flexibility and adaptability in a dynamic

● Establishing solid partnerships to produce results market

both internally and externally ● Working knowledge of Microsoft products

● Developing training materials ● Detail-oriented

● In depth knowledge of the wireless

market

Contact this candidate