Management Manager

PROFESSIONAL PROFILE:

Result-oriented professional having vast experience in the field of IT,

Banking/Financial Institution, Manufacturing Industry, Project Management,

Business Analysis, Business enabled service and deal with the

Implementation, Operational, Supervising, Coordinating & Leading challenges

circumstances of my career.

A highly motivated with results-focused Card Payment Industry, Systems &

Enterprise Application Administrating & Maintenance with over thirteen

years of Information Technology experience. Possess strong leadership and

successful team building capabilities and excellent technical,

communication, presentation, and customer service skills and time

management with priority. A resourceful problem solver with a proven

ability to bring quick resolution to challenging situations as well as

build lasting relationship with vendors and all stake holders.

SPECIALITIES:

. Support and Maintenance Banks Alternative Delivery Channels (ATM, POS,

e-Payment, i-Banking, SMS banking, Mobile Banking).

. Switch system management & operation (Debit, Credit, E-com and others)

and ATM, CDM, POS, Payment Infrastructure, System Administration, Data

Center Operations which covers VISA, MasterCard & JCB regular

operation, includes issuing, acquiring, settlement and entire

transaction operation life cycle.

. Meet Payment Industry regulatory (VISA, MasterCard & JCB Central Bank

and other concern bodies) Mandates/Compliances as well as internal

compliance and risk frameworks.

. Card Systems (including EMV) Issuing & Acquiring, e-Commerce Payment

Gateway, IVR, ATM & POS Implementation.

. ATM Network - OMNIBUS and Remittance Network - Eldorado operation and

maintenance

. A fair knowledge in EMV and 3D Secure transactions especially from a

dispute resolution perspective.

. Through with practical experiences with Business Analysis with several

project delivery, having well conversant with guidelines of IIBA

. Extensive Project Management skill (PMI based) with Business Analysis

experience of large projects and service delivery.

. Managerial and Leading skills set with consent to service

accomplishment.

. ERP Implementation and support & maintenance with various industry

domains.

. Through understanding on system management ( ITIL based) and Follows

ITIL/ITSM/ISO 20000 guideline to support IT Industry and PMI for

project Management

. People & Process Management

. In depth Financial Domain knowledge in various area like personal

banking, Alternative channels, cards, whole sale banking, finance,

back office, credit, risk management, operations and technology.

. Thorough understanding of the Software/Application Development

Lifecycle.

. Visualization and logical prediction of future impact.

. Experienced in modeling business processes using BPMN.

. Excellent written, verbal communication and negotiation skills.

. Good prioritization and time management skill

SIGNIFICANT ACHIEVEMENTS:

. Managed and Delivered Enterprise IT Support & Services with multiple

delivery.

. Implemented enhancement of card management system from SunGard with

VISA and MC

. Implemented enhancement of call center/contact center of GENESYS

. Implemented enhancement of E-Commerce system as iPay from Interblocks,

Srilanka

. Implemented enhancement of shared ATM switch(Phoenix) from TPS,

Pakistan

. Implemented 3rd party ATM & cards processor IRIS from TPS Pakistan.

. Implemented VISA and MasterCard magnetic strip/chip cards with EMV

(with Affina as DataCard USA Application) .

. Implemented national payment/remittance switch (for interbank payment)

from Interblocks, Srilanka.

. Implemented IFS ERP System from IFS.

. Assessment and scope finalization with implementation of JCB (Japan

Credit Burue)

. Meet several VISA/MasterCard Mandate / Compliances over the years.

. Lead scope finalization, architecture design, develop and maintain

test strategies, plans and scripts, delivery of IT solutions to the

business on time, within budget and to agreed quality standards for

different business domain ERP System

. Ensure system/application management and support issue within SLA time

frame.

. Got trained in various banking solutions, technology, and methodology

and management areas.

. Foreign Currency Debit card LIVE implementation

. Connectivity with National Payment System of central bank

. Introduce VISA Future Star product (debit card for student) in debit

system.

. Supreme and Excel Debit card implementation.

. Enable Cheque book request and Statement request from ATM

.

PROFESSIONAL CERTIFICATION & ACCOMPLISHMENT

1. Certified in ITIL Foundation Certificate in IT Service Management V3

2011 'EXN4594223'

2. Certified in ITIL Intermediate on RCV, SD and in progress ITIL Expert by

End of Dec'13 'EXN 4871591'

3. Certified in CLOUDF (Cloud Computing Foundation) 'EXN4777186

4. Registered and scheduled for certification in PMP, PMI-USA month of

Jan'14

5. Preparation in completion for certification in CBAP (Certification in

Business Analyst Professionals), IIBA month of Mar'14

TRAINING (Training and Workshop)

ERP Application - Sage

1. ACCPAC Advantages series operation with different database (Oracle, MS-

SQL 2000, IBM DB2, Pervasive SQL) system Certification.

Conference and work shop: Attend Sage ACCPAC ERP Conference & Expo. 2004

(at Ho Che Meen City, Vietnam, Nov'2004)

2. Sage ACCPAC ERP CRM Advance training and Certification

Conference and workshop: Attend Sage ACCPAC ERP Conference & Expo. 2006 (at

Bangkok, Thailand, Nov'2006)

3. Sage ACCPAC ERP SDK training and Certification

Conference and workshop: Attend Sage ACCPAC ERP Conference & Expo. 2007 (at

Kualalampur, Malaysia, Dec'2007)

4. Developing Dashboard with the Dashboard SDK training and Certification

Conference and workshop: Attend Sage ACCPAC ERP Conference & Expo. 2008 (at

Kotakinabalu, Sabah, West Malaysia, Nov'2008)

ERP Application - IFS (Industrial and Financial System)

5. Functional and Technical with complete concentration entire ERP

application with IFS ERP (at Colombo, Srilanka, June - July'2009)

Others

6. Training from ICMAB on ACCPAC Advantage Series (in Oct'2004)

7. Completed a certificate course on "Export & Import through LC" & Supply

Chain Management - Organized by BDJOBS.COM Ltd.

8. Biztalk as Middleware tools Training completed at BRAC Bank Ltd.

Arrangement, Trainer, Srilanka

9. Participate 'Training on Upgrading SQL Server 2005', Conduct by

Microsoft Bangladesh Ltd., and March'2009

10. Participate 'Oracle Application Showcase', Conduct by Oracle

Corporation, Jan'2008

11. Participate 'CISCO Knowledge Base' seminar, Conduct by Cisco,

March'2008

12. Participate 'Oracle Applications Day', Conduct by Oracle corporation,

Feb'2009

13. Participate 'EMV Technology with MasterCard ', Conducted by MasterCard

International, Oct'2013

14. Participate 'MasterCard Operation Management ', Conducted by MasterCard

International, Oct'2013

PROFESSIONAL EXPERIENCES:

TOTAL PERIOD'S OF EXPERIENCE : 13 Years 6 Months

1. Maestro USA communication Inc, NY, USA

Latest Position : Senior Business Analyst

Address : New York, USA

Duration : From June'12 to till now.

Roles:

Telecom ERP Implementation (VOS3000)

The Scope of this system is to implement telecom ERP especially soft switch

system for routing calls.

Inside the system there are couples of modules as: Billing Management

including accounts, routing, marketing and sales.

My Roles Includes (but not limited to):

1. Solution conceptualization:

. Problem definition

. Develop business case

. Define business requirements

. Define solution scope (features)

2. Requirements Development:

. Elicit stakeholder needs

. Preparing BRD based on requirements for implementing whole system.

3. Solution delivery:

. Monitor project delivery

. Assess and validate solution

. Define transition requirements

. Engage stakeholders

. Preparing Business Case and test case for UAT

. Reports requirements

. Process Optimization

. Use tokenization for payment system

. Configure payment gate way with third party solution

. Participated in User Acceptance Testing (UAT) and Implementation.

. Preparing Unit Test Cases and User Test Cases and performing

Integration/Systems Testing.

4. Benefits realization (post project):

. Measure performance based on KPIs

. Assess performance

. Optimize as needed

Environment: Oracle 11g, Windows, Client application based on JAVA,

Microsoft Visio, Microsoft Project

2. BRAC Bank (June'09 to 5th June'12)

i. Latest Position : First Asst. Vice President (FAVP), Head

of Cards and Electronic Payment Services, biTS

Duration : From Feb'12 to till June'12.

ii. Last Position : First Asst. Vice President (FAVP), Sr.

Manager - Cards and Electronic Banking Application

Duration : From Sept'11 to till Feb'12.

iii. Previous Position : Asst. Vice President (AVP), Sr. Manager

- ERP Solutions and Enterprise Applications

Company : BRAC Bank Limited

Address : Head Office Annex 2 House 115, Road 5, Niketon

Housing Society, Gulshan 1, Dhaka 1212, Bangladesh

Duration : From June'09 to till Aug'11.

Roles:

Currently I am working in with BRAC Bank Limited & BRAC IT Services Ltd

(bits) - the leading private sector commercial bank in Bangladesh as First

Asst. President and Head of Cards and Electronic Payment Services and

reporting directly to Head of ISM Division and indirectly to Chief

Technology Officer.

My Roles Includes:

. Maintain team and 21 applications related to Cards and ADC channel, e.g.

: CardPro (credit card management system), IRIS (Debit Card management

system), iPAY (e-Commerce), OMNIBUS (Share switch for different Bank),

Eldorado (remittance and payment system), Call Center, Card Production

System (Nexus & Affina) and related other systems.

. Business new requirement analysis and implement regarding card management

system and alternative delivery channel

. Daily system Monitoring & Maintenance of Cards and Electronics Payment

applications

. Ensure smooth service of cards and Alternate Delivery Channel

. Ensure settlement and dispute resolution with different banks and

international payment gateway like VISA, Master Card, JCB

. Manage different projects and team with different local and international

vendors.

. Manage relationship and communication with international payment industry

like VISA, Master Card and JCB

. Maintain relationship with different Bank like OMNIBUS member banks,

Eldorado member banks.

. Maintain full card operation of Rupali banks as the owner of 3rd party

processing switch.

. Service delivery to business.

. System Management within agreed SLA.

. Lead defining business requirements and project delivery ensure proper

technology selection, RFP preparation, and scope finalization.

. Delivery of IT solutions/in-house developments to the business on time,

within budget and to agreed quality standards.

. Evaluate systems, system mapping, testing and implementation.

. Provide technical and functional expertise to enterprise software

solutions.

. Manage and improve business analysis methods and processes to deliver

quality outcomes

. Liaising with business and other stakeholders.

. Provide on-going analysis/advice to; further enhance the application

developed.

. Process reengineering.

. Team Management. All aspects of people management including recruitment,

development and performance review.

ERP Application (IFS) Expertise Area:

Implementation & Designing Base: 1. Financials, 2. Distribution, 3.

Procurement, 4. Fixed Assets, 5. Supplier - Customer Association 6.

Inventory Control (IC), 7. Human Resource Management (HRM) - Employee

Admin, Recruitment, Time & Attendance, Leave Management, Performance

Appraisal, Benefit Management, Travel Expense, Pay Processing and 8. ESS

(Employee Self Service). 9. Document Management 10. Business Performance

modules.

Duties & Responsibilities (Roles) with IFS ERP

System:: Implementation and Maintenance:

A- Implementation and Delivery Lead

1. Lead a complete Implementation team compromises with Functional and

Technical professionals with support of Business Analysis, 2. RFP

Preparation and System Study. 3. Product Quality Documentation, 4.

Application Mapping Documents, 5. Integration with Banks existing

application, i.e. Core Banking System (Finacle), Other Application

- EFMS, DSE Commission Tracker, CRO Incentives, E-Attendance, E-

Learning, 6. Data Migration - Accumulation & Re-engineering, 7.

Application database creation & maintenance, 8. Financial solution

& system linking maintenance, 8. HR policy adaptation with ERP

application, 9. Projects Management and follow up with Vendors as

per project plan within Budget and Cost with optimum target, 10.

Report generation and monitoring, 11. User Training, 12.

Documentation, 13. Customization.

B- Support and Maintenance

1. Lead a complete Support team comprises with Functional and

Technical team members, 2. System Support Update & maintenance, 3.

Update & Further Exploration, 4. Adapt and Accommodate New Business

Requirement.

C- Managerial and Administrative

1. Lead a complete Support team compromises with Functional and

Technical members, 2. System Support Update & maintenance,

2. Update & Further Exploration, 4. Adapt and Accommodate New Business

Requirement.

D- Development Base:

Developing system architecture, setting up database parameter as per

system demand, report development in Oracle 9i environment.

Also, system parameter development where different domain required as

per end user expectation.

3. Transcom Limited (A Group of Companies)

i. Last Position : Asst. Manager (Enterprise Resource Planning

- ERP)

Company : TRANSCOM LIMITED / TRANSCOM GROUP

Working sister concerns : Eskayef Bangladesh Limited, Transcom

Distribution Co. Ltd., Transcom Beverages Limited,

Transcom Limited, The Daily Prothom Alo (As Lead

Implementer), Transcom Electronics Ltd. (As Lead

Implementer) ), ABC Radio Ltd. (As Lead Implementer).

Address : Gulshan Tower (6th Floor), Gulshan - 2, Dhaka-

1213.

Duration : From Jan'2007 to till 20th June'2009

ii. Previous Position : System Analyst (Enterprise Resource Planning

- ERP)

Duration : From Jan'2005 to till Dec'2006.

iii. Previous Last Position : Executive (Enterprise Resource Planning

- ERP)

Duration : From Feb'2004 to Dec'04.

ERP Application (Sage) Expertise Area:

Implementation base: 1. System Manager (SM), 2. General Ledger (GL), 3.

Accounts Receivable (AR), 4. Accounts Payable (AP), 5. AP-AR Settlement, 6.

Inventory Control (IC), 7. Order Entry (OE), 8. Purchase Order (PO), 9.

Fixed Asset Management (FAM) - Accounting, Maintenance, Leasing and

Tracking, 10. Human Resource Management (HRM) 11. Payroll Manager (PM)

Knowledge base: 1. Service Manager, 3. Project/Trade Job Costing, 4.

Customer Relationship Management (CRM), 5. Royalty Payments, 6. Cashbook,

7. RecExpress (For Bank Reconciliation)

Duties & Responsibilities (Roles) on ERP

System Implementation and Maintenance:

A. Business Analysis, System design, update & maintenance

B. Data accumulation & re-engineering

C. Company database creation & maintenance

D. Financial solution & system linking maintenance

E. Report generation and monitoring, F. User Training, G. Documentation, H.

Customization

Professional achievements from this Group Organizations:

I have implemented Sage ERP with the following organizations followed by

post implementation support & Maintenance too.

Brief on Organizational Business Domains:

i. Eskayef Bangladesh Limited: It's a top listed Pharmaceuticals industry

where learned & practiced with there production, sales & marketing,

commercial & procurement, finance & Accounts while automate the process and

business transaction.

ii. Transcom Distribution Co. Ltd.: It's a wide range trading house where

learned & practiced with there sales with micro & macro distribution,

commercial & procurement, finance & Accounts while automation the process

and business transaction.

iii. Transcom Beverages Limited (Pepsi): It's a largest beverage

infrastructure where gathered their finance & Accounts while automation.

iv. The Daily Prothom Alo: It's a largest & leading Bengali daily news

paper where learned & practiced with there circulation, Advertisement,

finance & Accounts, HR & Admin while automating the whole business process.

Additionally I have gathered from this automation work each & every market

points & segment around Bangladesh in terms various business channels.

v. Transcom Electronics Ltd.

It's a top listed Electronics house (Philips) where learned their sales,

marketing & distribution, commercial & procurement, finance & Accounts

while automation. Additionally I have gathered from this automation work

each & every market points & segment around Bangladesh in terms Electronics

business area, territory and markets with different business channels.

4. Organization Name : America Bangladesh

University (AMBAN), Banani-Dhaka

Designation : Lecturer- Dept. of Computer Science &

Engineering, from July'2003 to Feb'2004

Duties & Responsibilities: Dealing with the

semester theoretical, practical course curriculum & others students related

activities.

5. Organization Name : Agrya Infoway Ltd. - Madras-600041, India, since

January'2001 to till Feb' 2003

Designation : Jr. Software Developer.

Duties & Responsibilities: Working with

debugging of working projects & gradually grown with the coding of given

Project works.

IT SKILL SETS

Languages : COBOL, C, C++, JAVA & C#

DBMS/RDBMS : Oracle 10g, SQL Server Enterprise

Front end Tools : MS Visual Studio and .net

Web Tools : ASP & ASP.net, XML, Java Script.

Operating System : Windows, Linux

Environment : Websphere, Weblogic, IIS, Apache

ERP and Financial Package : IFS, SAGE ACCPAC ERP, Simply Accounting

and Tally.

Reporting Package : Crystal report, SAGE ACCPAC ERP

FRx, Financial Intelligence F9.

System Maintenance : Trouble Shooting, System Installation &

Hardware Setting.

Database Administration : MS SQL 2000 and 2005 database designing &

administration.

Management : Ms Project, MS Visio, Microsoft Office, Open Office,

TEAM 2

Process & Practices : PMI, ITIL V3

Cards /Electronic

Banking Standards : VISA, MasterCard, SWIFT, EMV, SMS

Business Solution : Core banking System (Infosys- Finacle),

Card Management System (SunGuard - CardPro),

Internet Banking System (SunGard - OBS)

ERP (IFS Applications),

ATM Switch (TPS - Phoenix),

Inter-bank payment System (InterBlocks- iSwitch),

ePayment gateway (Interblcoks -iPay),

Call Center Solution (Genesys - Wipro),

Loan Collection Monitoring System (RCS, Malaysia),

Inter Bank ATM Switch (TPS Pakistan),

Card Personalizing System (Datacard, TPS-Access)

OTHER EXPERIENCES:

Have keen knowledge in implementation of cost saving measures, providing

staff emergency communications capabilities in support of staff security,

preparing and reviewing specifications for information and communication

system. Well aware about management tools and techniques, skilled in

emergency situation handling and quick decision-maker regarding Information

Technology.

Also manage the following activities: - Procurements all IT related goods

and to create yearly ICT Budget and future ICT plane.

EDUCATIONAL PROFILE:

Academic Qualification:

1. Masters in Computer Application (MCA), University of Madras, from June

'00 to May'03, Madras, Tamilnadu - India

First Class (74%), [Three (3) Years Program covered the

Graduate & Post Graduate course Curriculum combinedly]

2. Bachelor in Business Administration (BBA), University of Madras, from

June '97 to May'00, Madras, Tamilnadu - India

First Class (69%)

Accreditation: Bachelor's Degree in Business Administration and Computer

Science & Master's Degree in Computer Science from a regionally accredited

education institution in the United Sates.

Professional Qualification:

1. MBA - Double Major in "Finance" June 2010 & "Bank Management" Dec 2010 -

Stamford University, Dhaka

2. Pursued CMA degree from ICMAB till Professional Level - I

Additional Qualification

1. Diploma in Advertising & Public Relation from Indian Council for Labor

Management, First Class, Madras - India

2. Pursuing CISA, ISACA, Dhaka Chapter.

\ EDUCATIONAL PROJECT EXPERIENCES:

Project - 1st (In MCA):

Enterprise Resource Planning with HR & Payroll System for the client of

TAFAL Technologies Ltd - Madras, India scope with Development, Testing and

Maintenance.

Project - 2nd (MCA):

Online Accommodation [House & Land Property] Problem Solving Around Chennai

(Madras) City scope with Development, Testing and Maintenance

Project - 3 (In BBA):

Market Survey on Stainless Steel Pressure Cooker with special References to

Butterfly Co. India Ltd. Scope with Statistical Figure Creation & Analyses

of the Company trend at current Market.

Language Known: -

High proficient in Speaking & writing with English, Bengali and proficient

in Speaking with Tamil, Hindi & Urdu.

Some Singular Features: -

Energetic, dynamic, organizer and hardworking in nature. Has good personal

skill. Eagerness to be aware of new ideas. Specially, unique power with

planning and time management

Visiting Countries: India, Malaysia, Vietnam, Thailand, Singapore,

Srilanka, USA

Hobbies and Interest: Book's reading, traveling, listen to music & take

challenges for executing with new ideas.

Citizenship Status: Green Card holder

Comments:

I am confident on my domain knowledge on Banking practices, Analytical,

Business Analysis, Project Management, Management skill and usages of

cutting edge information technology in financial sector and other

Enterprise Environment.

ZAHED

35-54, 95th Street, Apt#D3

Jackson Heights, NY-11372

Contact: +1-929-***-**** (Cell) and +1-718-***-**** (Land)

Email: *****.************@*****.***

Skype: mdzahedul.alam

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