Manager Project

DEREK A. CONRAD

(M) 617-***-**** *****.*******@*****.***

Expertise in...

( Creating Strategic

Plans

( Multi-Site Operations

( Training &

Development

( Process Improvement

( Project Innovation &

Design

( Logistics &

Distribution

( Client Retention &

Growth

( Site Deployment

( P & L Accountability

EXPERIENCED OPERATIONS/LOGISTICS GENERAL MANAGER

"Experience, leadership and vision that drive organizational

growth."

Masters of Science in Leadership & Project Management

Results driven leader, experienced with multi-faceted complex operations

and project management. Advanced expertise in developing strategic plans

for new and existing clients. Oversee entire projects through completion.

Masterful at bringing internal and external teams together and maximizing

employee productivity and quality. Excellent ability to provide cost and

schedule estimates that include: staff needs, competency gaps, and budget

forecasts. Impeccable work ethic. Always recognized as a leader among

peers.

WORK EXPERIENCE

Lasership Woburn, MA 2012-Current

General Manager

Reports directly to the Regional Manager and/or Regional Director to

increase management's effectiveness by recruiting, selecting, orienting,

training, coaching, counseling, and disciplining managers; communicating

values, strategies, and objectives; assigning accountabilities; planning,

monitoring, and appraising job results; developing incentives; developing a

climate for offering information and opinions; providing educational

opportunities. Developed strategic plans by studying technological and

financial opportunities using P&L as a measuring stick. Manage day to day

operation of a 150 Million Dollar Last Mile Service Delivery Company.

Oversee day to day performance of 45 direct reports to include:

Dispatchers, CSR's, Project Managers, Overnight Supervisors, and Operations

Managers. Directly responsible for improving service profits to 30% margins

from negative margins in 8 months through cost and redundancy control. Grew

volumes in branch from 25K pieces a week to 52K pieces a week over 3

quarters in 2013..Partnered with 140 independent contractors and managed

their service compliance for successful delivery. Created and maintained

over 40 vendor relationships in support of local branch initiatives and

services.

Project Highlights:

. Accomplished subsidiary objectives by establishing plans, budgets, and

results measurements; allocating resources; reviewing progress; making

mid-course corrections.

. Coordinated efforts by establishing procurement, production,

marketing, field, and technical services policies and practices;

coordinating actions with corporate staff.

. Built company image by collaborating with customers, government,

community organizations, and employees; enforcing ethical business

practices.

. Maintained quality service by establishing and enforcing organization

standards.

. Maintained professional and technical knowledge by attending

educational workshops; reviewing professional publications;

establishing personal networks; benchmarking state-of-the-art

practices; participating in professional societies.

. Contributed to team effort by accomplishing related results as needed.

Streamlite Inc. Wilmington, MA

2010-2012

Operations/Logistics Manager

Reported directly to

The Area Vice President. Responsible for the day-to-day management of all

operations in a logistics/transportation environment. Directly responsible

for production management to ensure performance standards were met;

scheduling of temporary personnel to ensure proper shift and volume

staffing; control budgets for P&L; maintained cleanliness & ensured OSHA

Regulations were met for compliance, monitored benchmarking tools to ensure

site goals and metrics were achieved,fostered a competitive work

environment and team spirit.

Maintained operational-level relationships with customers, the U.S. Postal

Service, and vendors; Assisted in sales presentations, as requested;

Ensured supply and service levels were maintained at necessary levels;

Worked with temporary agencies and managed performance of all temporary

employees; Ensured compliance with all local, state and federal laws, as

well as company policies regarding operations, employment and safety

regulations. Responsible for filing regular reports to the Area Vice

President regarding productivity performance, service level performance and

customer satisfaction. Performed analysis of issues and managed resolution.

Project Highlights:

. Hired and taught a highly effective work force of 30 temporary

employees in a 6 month timeframe.

. Created system processes that aided in a reduction of duplicated and

redundancy efforts. These systems helped improve efficiency from a .53

cost per piece to a .40 cost per piece savings over 60 days of

implementation. This boosted productivity by over 30% and lowered cost

by 28% in a 6 month span.

. Met or exceeded all Objectives and Key Results for performance to

include Productivity, Quality and Efficiency Ratings by creating cost

effective scheduling methods that normalized each process.

. Created an On-Line Performance Management Program that aided in

effectively tracking individual employee results thus holding Floor

Managers accountable to the entire operation. This Program increased

individual employee performance by over 30% within an 8 month time

span.

Google Inc. (Randstad In-House Services) Lexington, MA

Operations Manager /Logistics & Training

2008-2010

Managed, trained and developed 10

First Level Supervisors and 90 Scan Operators in a manufacturing

environment. Implemented process improvement initiatives that drove Key

Performance Indicators (KPI) across the entire site. This included

measuring and analyzing key data results and making recommendations to Site

Manager and Staff for continued improvement. Engaged in performance

management practices for each individual employee and monitored results

weekly. Oversaw support department to ensure quality and productivity

metrics were met. Corresponded on global calls weekly to discuss process

improvement initiatives and developed best practices to support short and

long-term goals.

Project Highlights:

. Developed In-House Training Program for 1st Level Manager's

engagement. This program has been accepted as a Standard Operating

Procedure (SOP) through the entire Google footprint. This training

program allowed for all sites to train and manage employees with a

standardized process.

. Created system processes that aided in a reduction of duplicated and

redundancy efforts. These systems helped improve efficiency from an

80% threshold to a 92% threshold within 90 days of implementation.

This boosted productivity and lowered cost by improving quality

results.

. Met or exceeded all Objectives and Key Results for performance to

include Productivity, Quality and Efficiency Ratings by creating cost

effective scheduling methods that normalized each process.

. Created an On-Line documentation system to help streamline information

with other sites to capture performance analysis and make

recommendations for process improvement thereafter. This time

management enhanced system help manager's complete tasks in a timely

fashion and helped multi-task initiatives across the site.

Verizon New England, Boston, MA

NATIONAL OPERATIONS MANAGER / FIELD OPERATIONS SUPERVISOR

2000-2008

Directed and managed 19 field service technicians that increased to 35,

then 60 over tenure in a demanding telecommunications outside field

utility/union environment. Created and maintained individual performance

plans. Oversaw annual expense budget of $10M-$30M. Promoted and increased

company revenues through team building and creating high level strategic

plans. Oversaw more than 14 towns that were divided into 10 districts with

an average of 40,000 customers in each that included residential,

commercial, and municipal accounts in Massachusetts. Duties included

maintaining the outside plant facilities as well as conduct installation

and maintenance service to Residential and Business customers alike.

Managed multiple sites and multiple shifts.

Project Highlights:

. Exceeded all financial project goals by an average of 18% quarterly

through project analysis, understanding employee and customer

relations and finding cost effective solutions.

. Recognized for implementation of internal safety program that met with

OSHA and corporate standards.

Managed regular updates and brought in 3rd party vendors that

provided additional safety training.

. Chosen 1 of 10 out of 400 candidates that participated on a U.S.

process improvement team. Received $300K of funds for implementation

of new best practices that included performance metrics that became

the new corporate standard. Resulted in 21% gain in Southeast, MA 18%

in Western MA, and 14% gain in Greater Boston, MA.

. Led large Blackberry IT rollout and trained 200 managers and 600

employees and coordinated major dispatch initiative across entire New

England footprint.

. Contributed to design of Digital eWorkplace Intranet with 8 other

managers and outside consultants and created accounts payable

database, employee forms, supply order templates, and other resource

tools.

Education/Training

M.S. LEADERSHIP & PROJECT

MANAGEMENT

Sigma-Epsilon RHO

Society, Alumni

Northeastern University, Boston, MA.

B.S. BUSINESS

ADMINISTRATION

Eastern

Nazarene College, Quincy, MA

MASTER Certification in

Project Management

George Washington

University, Washington, D.C.

Contact this candidate