Customer Sales

Sarah Mazari

**** ********* ***** ***********, ** L5R 2Z4

Tel: 416-***-****

E-mail:**********@*****.**

SUMMARY

I am a very dedicated person who is used to working in a fast paced

atmosphere. I feel I can provide your company with valuable assets that

includes my organization, flexibility and the ability to be a strong team

player. As a result, I believe my decision-making and valuable experience

could go a long way in maintaining a strong and efficient working

relationship that is suitable for this position.

WORK HISTORY

Juice Plus+ Canada Inc. July - 2011 - Present

Bilingual Communications/Marketing Coordinator, Mississauga

Experienced with email marketing and interactive

marketing by using Exact Target.

Content editing and updates on all websites.

Creating flyers on InDesign, Illustrator & Photoshop.

Communicating marketing updates to the team

Worked on projects such as introducing The UPS portal &

Event system (WorkZone)

Managed event system on WorkZone.

Brochure editing.

Ensure that the brochures are compliant with Health

Canada regulations.

Managed sales aid inventory.

Review French translated documents such as brochure,

letters and product labels.

Managing social media such as Facebook & Twitter &

Google+

Hand in projects to the graphic designer

Presentation on conference updates

Create all the marketing tools such as business cards, post

cards and letter heads

Approving invoices.

Qiagen Inc Feb 2005-June2005 (co-op)

June 2005-Jan 07(part-time)

June 2010- March 2011

Bilingual Customer Care Representative, Mississauga (co-op Feb- June

2005

Experienced in SAP program (System Application Products)

In charge of credit card transactions in the SAP database

Worked extensively with CRM software (Customer Relationship

Management).

Managed inventory

Transaction for Purchasing

Sarah Mazari Resume

In charge of cabinets

Billing the cabinets

Crediting invoices and debiting.

MRP system

Create customer (sales) on SAP

Stock requirement situation on SAP

Changing Batches on SAP

Transactions Zweb

Process delivery due list

Outbound deliveries for good issue

In charge of FOB report

Citi Financial May 2009- June 2010

Collection Agent, front end dept, Mississauga

Knowledge with CACS software

Using Vision with software

Knowledge with CSW software

Using different programs; UPP, CAP to help customers with

financial situation

Making payment arrangements with customer

Waiving fees on accounts; back billed interest

Changing account information

Making payment arrangements with a worker at a branch

Sept 2007 – Apr 2009

Globalstar Canada Satellite Co.

Bilingual Customer Care Representative, Mississauga

Maintained a high level of customer satisfaction through the resolution

of their various billing, troubleshooting and product inquiries

Responsible for various billing practices such as credit card

payments, entering tax exemption codes and calculating credits for

current customers

Experienced in retaining customers to ensure customer satisfaction

Reviewed invoices for billing/payment disputes and investigated billing

discrepancies

Checked credit scores through Transunion & Experian before

activating any services for potential customers

Suspended customer’s services if there were any over due invoices

Cercle de l’Amitié May 2007 – Aug 2007

Sarah Mazari Resume

Assistant Coordinator, Mississauga

Responsible for answering incoming calls promptly and effectively to

ensure quality satisfaction (French & English)

Taking care of payments/transactions for the camps

Assisting in creating the pay cheques for our employees

Responsible for ensuring the proper closure of our store

…Cont from previous page

EDUCATION

Humber College, Toronto, Ontario 2005- Present

Business Administration Program

Business Marketing program

Ecole Secondaire Sainte Famille, Mississauga, Ontario 2000-2004

Received an Ontario Secondary School Diploma

(O.S.S.D.) and an Ontario Academic Certificate in French language

Member of Soccer team

Certifications

InDesign CS5

Illustrator CS5

Photoshop CS5

Web development.

Print production Basic at ADP Communications

Effective communication & human relation at Dale Carnegie

SOFT SKILLS

Personal Skills

Fluent in English & French

Excellent report writing, and oral presentation skills (Public Relations)

Excellent organization skills with the ability to work in a team setting

or individually, requiring minimal supervision

Self-motivator with the ability to achieve objectives within time

constraints, identify priorities and schedule accordingly.

Computer Skills

Windows XP & NT

Adobe Acrobat X Pro

Nitro Pro 8 & 9

Sarah Mazari Resume

InDesign CS5 & CS6

Illustrator CS5 & CS6

Photoshop CS5 & CS6

Exact Target

Adobe CQ 5

FCK content management system(CMS)

HTML

Microsoft Word, Outlook & Excel 2013

Membership

MYSL (Mississauga Youth Soccer League): coaching 10 to 15 years

(Female team)

Tennis team

School Teams: Soccer, Volleyball

Health & Fitness

References available upon request

Sarah Mazari Resume

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