Customer Service High School
Resume:
Alexis D. Peña
Pasadena, Tx *****
acbs4d@r.postjobfree.com
OBJECTIVE: To obtain a challenging and rewarding position where I can utilize
my skills abilities and expertise to contribute to the daily success of a growing
company. Interested in joining an organization where I will have enough opportunity to
acquire knowledge and information in order to give my best.
EMPLOYMENT:
Office Management / Coordinator, RP 2000 Plumbing 05/2009 – 07/2011
Responsibilities for business management were answering the phone, answering the
questions and concerns of the customers with plumbing difficulties.
Setting up job estimates and scheduling routes. Accounts payable and receivables,
deposits, filing, data entering, PO’s.
Payroll/ time keeping was my main responsibly making sure our employees got their
hours paid make sure they didn’t go above overtime, keeping track of their hours too.
Teller, Bank of America 08/2011– Present
Responsible for processing transactions accurately and efficiently in accordance with
established policies and procedures.
Duties and Responsibilities:
o Refer the appropriate product to meet the customers’ needs.
o Building customer rapport.
o Execute Bank of America core values.
o Buy and sell cash in accordance with standard authority limits.
o Balance daily work in accordance with established policies.
o Aided in the banking centers customers satisfaction through the use of my
bilingual capabilities.
Computer Skills:
• Apple or Macintosh Computers
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Email Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Summary of Qualifications:
3+ years of experience in retail, customer service, cashier, stocking, inventory.
Language Skills:
English - Excellent (Read Write Speak)
Spanish - Excellent (Read Write Speak)
EDUCATION:
Pasadena Memorial High School 08/2009 - 06/2012
Diploma of general education
San Jacinto College -Central 08/2012 – present
Associates of Applied Science
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