System Network
Resume:
Marlon D. Pointer
Laurel, MD 20724
Phone: 240-***-****
**************@*****.***
CITIZENSHIP/SECURITY CLEARANCE:
US Citizen/Top Secret/SCI w/Full Scope Polygraph
* **** **riodic Review July 2008
Full Scope Polygraph July 2003
SUMMARY:
Results oriented and security minded individual with outstanding communications skills possessing 19+
years in Systems Administration. Experience with SOLARIS/UNIX (19+ years), Red Hat Linux 5 (4+
years), Win98/NT/2000 (7+ years), NTP (4+ years), NFS (5+ years), YUM (4+ years), VLAN’s (3+
years), and TCP/IP (19+ years).
PROFESSIONAL EXPERIENCE:
08/12-11/12 Systems Administrator, TASC, Ft. Meade, MD
Provided first tier systems administration support to developers, testers, and integrations
teams/users. Responsible for configuration and administration of Linux servers running on IBM
Blades for over 300 nodes using the Kickstart process.
Managed and configured RAIDS for over 300 Red Hat Linux 5 nodes
Managed and upgraded Red Hat packages using Yellowdog Updater Modified (YUM) for over
300 Red Hat Linux 5 nodes
Configured and managed switches for over 300 Red Hat Linux 5 nodes
Configured and managed VLAN for over 300 Red Hat Linux 5 nodes
Deployed software via source tarballs and RPMs in support of developers for data testing
Configured, upgraded, and maintained General Parallel File System (GPFS) cluster for over
300 nodes.
Maintain server integrity/availability via DHCP, HTTPD, CMAN and multipathed services.
Create, delete, and modify user accounts via LDAP.
Managed network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Create and modify group accounts for users on multi-platform servers for over 300 nodes.
Ancillary duties include setting up administrator and service accounts, maintaining system
documentation, tuning system performance, installing system wide software and allocating mass
storage space.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
Software supported: Linux 5.4, GPFS 3.3, Solaris 9
Hardware supported: DS8300, IBM HS21-XM Blade Servers, SunStorEdge 6800
07/11-10/11 Systems Administrator, ABSI, Ft. Meade, MD
Provided first tier systems administration support to developers, testers, and integrations
teams/users. Responsible for configuration and administration of Linux servers running on IBM
Blades for over 300 nodes using the Kickstart process.
Managed and configured RAIDS for over 300 Red Hat Linux 5 nodes
Managed and upgraded Red Hat packages using Yellowdog Updater Modified (YUM) for over
300 Red Hat Linux 5 nodes
Configured and managed switches for over 300 Red Hat Linux 5 nodes
Configured and managed VLAN for over 300 Red Hat Linux 5 nodes
Deployed software via source tarballs and RPMs in support of developers for data testing
Configured, upgraded, and maintained General Parallel File System (GPFS) cluster for over
300 nodes.
Maintain server integrity/availability via DHCP, HTTPD, CMAN and multipathed services.
Create, delete, and modify user accounts via LDAP.
Managed network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Create and modify group accounts for users on multi-platform servers for over 300 nodes.
Ancillary duties include setting up administrator and service accounts, maintaining system
documentation, tuning system performance, installing system wide software and allocating mass
storage space.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
Software supported: Linux 5.4, GPFS 3.3, Solaris 9
Hardware supported: DS8300, IBM HS21-XM Blade Servers, SunStorEdge 6800
04/10-07/11 Systems Administrator, Northrop Grumman, Columbia, MD
Provided first tier systems administration support to developers, testers, and integrations
teams/users. Responsible for configuration and administration of Linux servers running on IBM
Blades for over 300 nodes using the Kickstart process.
Managed and configured RAIDS for over 300 Red Hat Linux 5 nodes
Managed and upgraded Red Hat packages using Yellowdog Updater Modified (YUM) for over
300 Red Hat Linux 5 nodes
Configured and managed switches for over 300 Red Hat Linux 5 nodes
Configured and managed VLAN for over 300 Red Hat Linux 5 nodes
Deployed software via source tarballs and RPMs in support of developers for data testing
Configured, upgraded, and maintained General Parallel File System (GPFS) cluster for over
300 nodes.
Maintain server integrity/availability via DHCP, HTTPD, CMAN and multipathed services.
Create, delete, and modify user accounts via LDAP.
Managed network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Create and modify group accounts for users on multi-platform servers for over 300 nodes.
Ancillary duties include setting up administrator and service accounts, maintaining system
documentation, tuning system performance, installing system wide software and allocating mass
storage space.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
Software supported: Linux 5.4, GPFS 3.3, Solaris 9
Hardware supported: DS8300, IBM HS21-XM Blade Servers, SunStorEdge 6800
07/08-04/10 Sr. UNIX Systems Engineer, Raytheon, Bethesda, MD.
Provided systems networking administrative support to NGA operations personnel to resolve
system problems, collect data, prepare technical investigations and develop workarounds
Managed and configured RAIDS for over 300 Solaris 8 & 9 nodes
Managed and upgraded Solaris 8 and 9 packages
Deployed software via source tarballs in support of Oracle DBAs for testing
Managed and configured network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Create and modify group accounts for users on multi-platform servers for over 300 nodes
Supported the management of system resources, problem analysis, system troubleshooting, COTS
and patch installations, system integration, hardware upgrades and maintenance support
Managed Sun clusters via Sunplex Manager
Managed and administer resource groups in support of Oracle DB team
Responsible for the O & S activities associated with a single, unified Geospatial database
Performed file transfers in support of PDX application upgrades
Created and manage backup/recovery policies within Veritas Volume Manager
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
Software supported: Solaris 8 & 9, Veritas 6.0, Oracle 9
Hardware supported: SunFire V240/280R, SunStorEdge 6800, Blade 1000
11/07-07/08 Sr. Systems Engineer/Integration, Booz Allen Hamilton, Ft. Meade, MD.
Provided first-line support to several thousand analysts using the Content Preparation
Environment reporting system; technology used is Solaris 9, Mozilla Firefox 2.0.0.1and IE 6.
Performed system monitoring of the server that CPE application Resides on using jconsole (GUI
based JAVA console monitoring tool) monitoring tool along with UNIX (Solaris 9) command line
administration.
Deployed software via source tarballs and JARs in support of developers/users for data/code
testing.
Managed network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Create and modify group accounts for users on multi-platform servers for over 140 nodes
Performed software upgrades/testing via JAVA (Eclipse 3.2 application) in support of CPE.
Performed engineering tasks within Oracle 9i database; tasks consist of account
creations/deletions, shutdowns/restarts of database, report searches, etc.
Ensured reports reach distant end via various messaging services/ databases: NTSS, Anchory,
AMHS, Coastline, PLUS, and Oceanarium.
Tracked defect reports, change requests, and trouble reports via Rational Clearquest Web ticket
tracking system.
Created monthly PSR slides using Rational Clearquest software; slides are used for monthly
metrics and provided to senior members of our organization.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
05/05-11/07 Sr. UNIX Systems Administrator, Cybercore Technologies, Ft. Meade, MD.
Provided first-line support for over 50 CONUS/OCONUS Reserve Mission Management (RMM)
as well as numerous field sites.
Deployed software via source tarballs and JARs in support of remote site users
Managed network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Create and modify group accounts for users on multi-platform servers for over 50
CONUS/OCONUS RMM field sites
Worked on a team of UNIX and Windows administrators to support field sites by providing
remote/TDY level 1 and level 2 support.
Transferred and setup new user and mail accounts, as needed on UNIX workstations as well as
servers.
Built and maintained UNIX workstations/servers.
Responsible for hands-on system administration support, system maintenance and operations
support of both UNIX servers and workstations.
Performed the basic day-to-day system administration tasks including, but not limited to:
installation of new customer software releases, system upgrades, installation of patches, and
resolution of software-related problems associated with COTS/GOTS products on UNIX
workstations/servers.
Troubleshot printing problems, as well as installed printers onto the UNIX print servers.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
Software supported: Sun Solaris 2.6, 2.8, and Solaris 8; UIS; IWS; Mozilla;
Hardware supported: Sun Ultra SPARC 10/60; Sun Blade 100/150; Sun Fire V120/210,
V420/480
09/04-/05/05 UNIX Network Engineer, Computer Network Services, McLean, VA
Performed and resolved UNIX configuration changes for Domain Name Service devices via
DNS database.
Monitored hardware, software, and applications on UNIX platforms
Modified existing UNIX platform system software, including integration, test, and delivery to
production.
Monitored agency’s network circuits via HP Openview 6.2/7.01 Network Node Manager
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
Software supported: Sun Solaris 2.5, 2.5, 8, and 9; HP Openview 6.2 migrating to 7.01;
Cisco Works 2000, Foreview ATM, Oracle 8.1 and Gauntlet.
Hardware supported: Sun Enterprise 3500, 4500; Sun Blade 100, 150, 1000, 1500, 2000;
Sun SPARC 5, 10, 20; Sun SPARC Ultra 10, 60; Cisco Routers
08/03-09/04 HP Network Node Manager/System Administrator, SAIC, Laurel, MD
Provided System Administration on one or more of the following operating systems: Solaris,
Linux or Windows workstations/servers in support of a large complex distributed software
system.
Responsible for performance tuning, monitoring, installation, upgrades, and license management
on system COTS products and development tools as well as the planning of configuration
changes on the system (networks, hardware, software) using HP Open View Network Node
Manager Smart Plug-in for LAN/WAN’s.
Analyzed events that occur during an outage and pinpoint the problem to determine if it’s local,
remote or due to potential configuration issues.
Provided problem-specific analysis and diagnosis for Frame-Relay networks.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
07/02-08/03 UNIX Systems Administrator Eagle Alliance Fort Meade, MD
Configured and managed VLANs for over 300 nodes in support of distant end users
Deployed software via source tarballs in support of users for field site testing.
Managed network file systems (NFS) across network for users/developers
Managed and configured network time protocol (NTP) to ensure servers provided services to
network nodes in a timely manner.
Performed System Software and Hardware Maintenance.
Installed upgrades of the Sun Solaris operating system and support software.
Performed routine system maintenance to ensure file systems are operational.
Performed backup and restore functions.
Developed and implemented system documentation to support operational duties, disaster
recovery procedures, and configuration and design documents.
Monitored overall system performance and fine-tune for optimum efficiency, enhance system
performance and availability.
Provided support to the overall system/network strategy.
Maintained all production UNIX system documentation and procedures.
Performed system programming tasks in support of, but not limited to, all systems administration
functionality, all automated and interactive applications/functions required and implemented,
including system backups, user session monitoring and control; statistical data collection and
reporting; TCP/IP, production interfaces/applications such as FTP (File Transfer Protocol).
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
08/01-12/02 Joint Worldwide Intelligence Communication Systems (JWICS) Network Technician,
Bolling Air Force Base, D.C.
Provided network control for Video Teleconferencing and Data communication users worldwide
on the JWICS network.
Responsible for the following circuit types: T1/T3 and nodes within an IDNX/Promina network
which utilizes satellite, microwave, copper, and fiber optic transmission media.
Isolated network faults and initiated restoration using the N.E.T. Multi-service Bandwidth
Manager.
Assisted with the troubleshooting of user video equipment and peripherals, as well as AC&E VC
Wizard GUI.
Monitored and troubleshot 4500 and 7500 series Cisco routers and related circuits on a
TCP/IP based network.
Performed fault isolation on the Cisco router network using Spectrum network management
software.
Logged circuit outage tickets with Remedy trouble ticket software.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
11/99-08/01 Local Area Network Administrator, Ramstein Air Base, Germany.
Assigned as a LAN administrator who assisted in the day-to-day management of a 100-user LAN.
Performed file server and workgroup administration tasks. Installed network interface equipment
and cabling to support LAN connectivity.
Implemented LAN architecture upgrades.
Performed small computer maintenance: installed software, replaced defective hardware parts,
completed system upgrades, and maintained proper system configuration.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
08/97-11/99 Global Command and Control System Security Administrator, Ramstein AB, Germany.
Ensured $3M United States Armed Forces Europe (USAFE) network was secure and available 24
hours a day for over 600 theater command and control customers, as well as numerous war and
mission-planning customers.
Established procedures and oversaw overall process to delete, add and modify all GCCS customer
accounts and profiles throughout United States Armed Forces Europe (USAFE).
Directed and monitored all changes to the accredited hardware/software baseline to ensure
compliance with Department of Defense (DOD) and Defense Information Systems Agency
(DISA) mandated security regulations.
Reviewed and validated all system-wide unauthorized usage using audit trail analysis for USAFE
and DOD agencies.
Installed and configured system and applications software such as: UNIX, SOLARIS, and
WinNT.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
06/94-08/97 Computer Systems Apprentice, Ft. Meade, MD.
Provided system administrative support to over 375 Sun workstations.
Provided direct, first-line software/hardware support to analysts in the National Signals
Intelligence Operations Center (NSOC).
Installed and upgraded SOLARIS operating systems onto NSOC Sun SPARC workstations.
Supported following types of hardware: IBM PC, XT and IBM compatible SCOPE 1000/2000
workstations, as well as UNIX-based Sun SPARC workstations.
Created SOP’s using Microsoft Word
Inputted system inventory (i.e. server barcodes, OS’s, ip addresses, serial numbers) into
spreadsheets using Microsoft Excel
Communicated with users, vendors, and management via Microsoft Outlook to alert them of any
changes to servers, network issues, as well as other pertinent information regarding the network
Tracked work/progress via REMEDY ticketing system. Created tickets in cases of network
outages, and emergencies of that nature.
EDUCATION AND TRAINING:
Linux Redhat Training
Solaris 9 System Administration Course Part I, Epitech/Sun
Airman Leadership School, Leadership and Management (US Air Force)
Sun Operating Systems/System Administration
GCCS System & Security Administrator Courses
Communications-Computer Systems Operations Specialist (US Air Force)
Windows NT/Solaris Security Course
Intro & Advanced Cisco Internetworking Course
HTML
Access 97
Network Information Services+ (NIS+) Course
PROFESSIONAL STRENGTHS
Skilled in Windows NT/2000, UNIX, SOLARIS, Access, Remedy, and Visio
Attention to detail with excellent interpersonal skills
Ability to perform multiple tasks simultaneously and meet deadlines
REFERENCES/ SALARY HISTORY
Available upon request.
Contact this candidate