Customer Service Security
Resume:
Katera Bussey
**** ******* *****, ********* *******
Phone: 678-***-****/ Email: ******.******@*****.***
Profile
. A results oriented customer service professional who offers quality
service to many customers
. Serves as a liaison between the customers and various departments
. Excellent communication skills and ability to multi-task and solve
customer issues
. Strong interpersonal skills and has the ability to work well with
colleagues
. High productivity, accuracy, and a team player within the office
environment.
. Proficient in Microsoft Office 2007 and 2010, on Windows XP, Windows
Vista and Windows 7 operating systems
. Proficient in SAP systems, GEM, and other systems as well.
. Excellent interpersonal and communication skills
. Daycare Consultant
. Legal Skills with a Background of law within the Criminal Justice
Field
Professional Experience
Liberty Tax Service, Stockbridge, Georgia
Tax Professional
. Tax Consultant specially trained in tax laws and completely taxes for
individual. Prepare or assist in preparing simple to complex tax
returns.
. Ensure clients do not pay unnecessary taxes. Verity totals on past
forms for accuracy.
. Consult tax law handbooks.
. Help taxpayers by using their federal, state and local codes and see
to it that clients receive the maximum benefit permitted under the law
of government.
Delta Airlines, Atlanta, Georgia
Supply Attendant Employee
. Work in warehouse using equipment such as pallet jack, forklift,
pallet jack, electric carts, stock picker.
. Operate Delta Computer systems on a daily basis, SAP functionality,
SEP, GEM.
. Offer customer service to customers to ensure that equipment is
delivered to them in a timely manner.
. Perform administrative duties, data entry within a fast paced office
environment that include airway built.
. Follow company guidelines, policies and procedures.
. Line Supply functionalities order parts, ship part out, remove and
installs, used computer skills constantly. Provide customers with
exceptional services using problem solving skills .
Delta Airlines, Atlanta, Georgia March 2011- May
2012
Store Utility Warehouse Employee
. Work in warehouse using equipment such as pallet jack, forklift,
scanner guns that include SAP functionality, electric carts
. Operate warehouse equipment on a daily basis
. Offer customer service to customers to ensure that equipment is
delivered to them in a timely manner
. Perform administrative duties within a face paced office environment
. Follow company guidelines, policies and procedures
Allied Barton Security, Atlanta, Georgia March 2009-
March 2011
Security Officer- Receptionist
. Patrol Delta sites to ensure the safety of all visitors and employees.
. Secured all areas, reported all activities, and maintain TSA
guidelines through limiting access to the TOC premises
. Skilled in all TOC security operations including bomb threats,
emergency and delivery
. Monitored visitor and employee vehicles and entrance, and checked all
security gates for proper operations
. Answered customer calls, signed in visitors, corresponded to
customer/ employee emails on a daily basis
. Followed company guidelines, policies and procedure
.
Meadow Brooke Learning Academy
March 2007- March 2011
Infant- Prek teacher
Teamwork & Communication:
. Interact easily with people of diverse backgrounds, cultures, and
professions.
. Get along well with children of all ages from newborns to preschool.
. Work well in team environment as well as individually.
. Possess effective speaking and listening skills, and with knowledge of
children are able to communicate effectively with all ages.
. Work easily with others and able to complete tasks with little or no
supervision.
Child Care:
. Able to complete all classes and the necessary certification
requirements in order to meet the standards of the State.
. Worked as a cook and bus driver.
Able to work with medically needy clients (specifically those with CP and
CF).
Previously completed child care training and coursework to meet the State
of Georgia child care requirements.
Education
University of Phoenix, Phoenix Arizona November 2010
- Feburary2013 (Completed).
Bachelors Degree in Management / Administration in Criminal Justice
University of Phoenix, Phoenix Arizona October 2008
- November 2011
(Completed).
Associate's degree in Criminal Justice
References
Willie Atkins
Retried Georgia Department of Family Children Services Director
College Park, Georgia
Anthony Stillwell
Construction Worker
6652 Bent Creek Drive
Rex, Georgia 30273
Katrina Houston
Wells Fargo Processor
East Point, Georgia
Carolyn Burgess
Retired Special education Teacher
268 South Clinton, East Orange, New Jersey
Pauline Stillwell
Custodian Henry County Board Of Education
6652 Bent Creek Drive, Rex Georgia 30273
Janet Williams
Medical Biller and Coder/ Front Desk Coordinator
127 Sherwood Place, Morrow Georgia
Contact this candidate