Project Manager

ERIC P. MILLER

Mobile: 305-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

Destination Rewards, Boca Raton, Florida - Multiple Positions

FEBRUARY 2011 - Present

PROGRAM MANAGER

OCTOBER 2011 - Present

. Responsible for the launch and operations of the Auctions program for

a variety of clients

. Develop strategies to achieve specific goals of the Auctions platform

for subject client

. Manage ongoing inventory planning, logistics, and data analytics for

Auctions program

. Collaborate with all stakeholders to create the optimal campaign

structure and style to achieve desired results; stakeholders include:

clients, product buyers, client services, designers, copywriters, and

marketing specialists

. Identify program defects and work with appropriate development teams

to correct and/or mitigate negative effects

. Continuous evaluation of program performance and customer behavior to

implement adjustments to campaign structure to adhere to established

goals or focus on new goals

ACCOUNT MANAGER FEBRUARY 2011

- OCTOBER 2011

. Serve as primary day-to-day point of contact with key clients in the

online loyalty and incentive industry

. Identify and implement new program opportunities for growth

. Lead and coordinate internal and client teams on projects such as the

rollout of new features, design and capabilities

. Act as project manager for new client implementations and web site

enhancements, including project scope definition, goals, and

deliverables

. Fully understand client's online marketing channels/objectives and

work closely with Marketing Team to create a marketing business plan

to increase traffic, conversion and redemptions

. Facilitate and maintain client relationships through regular, pro-

active communication.

. Lead regular partner reporting, monthly and quarterly meetings

. Excellent financial acumen, analyze results, identify trends and

implement any adjustment plans

. Work closely with technical teams (web and software applications) to

understand capabilities to advise on most feasible course of action

and provide expected results to the client

. Establish and maintain strong working relationships with all levels of

the organization

MTN / SeaMobile, Miramar, Florida APRIL

2007 - JULY 2010

PROJECT MANAGER

. Project lead for emerging commercial market for VSAT communications

. Hold Project kickoff meetings to define scope, resource and skill set

requirements, establish and allocate budgets, and identify risks

. Increase revenue by recommending additional features and services to

customers based on their needs

. Manage implementation of VSAT communication systems from initial

contact with customer through completion in the constantly changing

maritime industry

. Maintain project control over scheduling of surveys, shipping

equipment, and installation for systems throughout the world,

coordinating with the ship's itinerary

. Global customers include major cruise lines (NCL, Disney, Bahamas

Celebration), commercial/working vessels (Teekay Shipping, GIS, Global

Industries), regional ferries (Mano, Algerian Ferries), research

vessels (Thalassa, L'Atalante, Porquois Pax), and private yachts

. Coordinate changes to and recommend additional features/services to

original system configuration, includes internet cafes, passenger and

crew debit card phone services, onboard cellular service,

entertainment broadcasts

. Verify that MTN is providing the technical specifications desired by

the customer as well as any enhanced services, including internet caf

and Oceanphone that are specified in the agreement

. Create and maintain project documentation, including schedule, action

register, resource list, change orders, etc

. Conduct regular internal project team as well as customer review

meetings

. Develop initial Project Plan and incorporate all changes with regular

revisions

. Oversee quality management in all aspects of the project life cycle

. Provide project management in accordance with PMBOK methodology

. Lead teams of RF engineers, contract administrators, software

configuration technicians, logistics coordinators, installers, and

data technicians

Nortel Networks, Sunrise, Florida - Multiple Positions

JULY 1998 - JULY 2006

CONTRACT MANAGER OCTOBER 2003 -

JULY 2006

. Successfully managed the end to end supply chain for complex contracts

valued in excess of $30M annually throughout the Caribbean and South

America Regions

. Ensured contractual terms are upheld for all product lines (Wireless,

Optical, Data, and Switching) including international shipping and

invoicing as well as compliance with federal SOX mandated guidelines

* Allocated material and services budgets based on contract pricing

terms and distribute to functional teams

* Provided revenue forecasts to business planning for high level

projections and global equipment allocation

* Efficiently performed contract financial reconciliation at completion

for project closure

* Oversaw accurate order scheduling in Nortel's Pegasus proprietary tool

to reduce costs by providing visibility for resource and

implementation planning

* Accomplished reduced customer invoice disputes by driving accurate and

timely cash management

PROJECT MANAGER MAY 1999 -

OCTOBER 2003

. Ensured the timely and cost effective implementation of projects from

proposal through acceptance phases for projects which ranged in value

to over $20M

. International project experience covers the entire product portfolio

(Optical, Switching, Data, and Wireless) throughout the Caribbean,

South America, and US Regions for global customers

. Ensured Nortel provided proper technical engineering, installation,

and support services to fulfill Nortel's obligation and create high

customer satisfaction levels

. Maintained tight control over project scope to manage scope creep and

Job Change Order procedures

. Oversaw contractual obligations to the customer including network

design; system specification; installation and commissioning; and

project and administrative closure

. Identified, evaluated, and managed project risks to mitigate exposure

to Nortel

. Upgraded all software versions to be Y2K compliant for all customers

in the Caribbean and Latin American region

. Projects included hardware as well as software development/deployment

INTERN JULY 1998 -

APRIL 1999

. Prepared internal quarterly Customer Satisfaction reports based on

market research data gathered from our team

. Analyzed data between regions and product lines to focus on areas for

improvement and of success

South Florida Water Management District, West Palm Beach, Florida

JUNE 1996 - AUGUST 1997

SCIENTIFIC ASSOCIATE

. Conducted water and sediment sampling in the Everglades National Park

and Water Conservation Areas and performed chemical analyses

. Compiled and reported results to EPA and other Federal agencies based

on field gathered data

. Created Standard Operating Procedures (SOP) for TOC/DOC analyzer for

use by technicians in the chemistry lab

GFA International, Boca Raton, Florida AUGUST

1995 - MAY 1996

PROJECT MANAGER

. Prepared detailed Phase I Environmental Assessments utilizing soil and

groundwater sampling, historical research and regulatory agency

information

. Evaluated potential future liability in relation to site contamination

which was crucial to our clients business plan proposals

EDUCATION /CERTIFICATIONS

PROJECT MANAGEMENT INSTITUTE - Project Management Professional (PMP),

Certified in 2000

UNIVERSITY OF MIAMI, Coral Gables, Florida

Master of Business Administration, May 1999

SOUTHERN METHODIST UNIVERSITY, Dallas, Texas

Bachelor of Arts: Biology; Minor: Chemistry, May 1995

COMPUTER SKILLS - Microsoft Office (Word, Excel, Project, PowerPoint),

Google Analytics, At Task, SAP, Oracle-based Order Mgmt tools

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