Customer Service Sales

Neya Doeur

***** * ************ ***. #* *******@*******.***

Chicago, IL 60628 Home: 773-***-****

Computer Skills:

● All Windows OS Platforms ● A.C.E Software ● Five9, BoldChat,

● Microsoft Office Suite ● MAS/MAS90 ● PSI Chat

● QuickBooks Pro ● ACT! Database ● Proprietary Software

● Salesforce ● Adobe Creative Suite

● Quicken Expendable ● Search Engine Marketing

● Remedy Ticketing ● Social Media Networks

Professional Employment:

2011-Present GrubHub Inc./Customer Care Specialist - Chicago, IL

● Answered high volume phones, email, chat for all incoming and outgoing correspondence with diners and restaurants.

● Average daily calls were about 50-125 a day. Average ticketed issues including email 80 -200 per day. Average chat tickets

50-175per day.

● Ensure customer and client satisfaction through quality service and problem solving skills

● Communicate with the Sales and Account Management departments to help them field sales leads and issues associated

with specific restaurant accounts

● Work with Leadership team to achieve top tier customer service: maintained top tier Quality Sc ores

● Designated to help the Quality Assurance team train new customer service employees on specific tasks

● Maintain the website with up to date restaurant information including menu items and hours of operation

● Ensure client satisfaction and brand loyalty through quality service and problem solving skills

2011-Present ExpertPlanet Independent Contractor/Virtual Call Center - Chicago, IL - Home Based

● Answered incoming sales calls pertaining to Sensa, OmegaXL, BeachBody Fitness, and Living Pure, and eBay survey calls

2009-2011 Ashland Addison Florist/Customer Service Representative - Chicago, IL

● Main point of contact for all inbound sales calls in small call center environment.

● Provide excellent customer service over phone, email correspond ence and walk-ins.

● Provide Product research and assist wedding and events department and additional tasks as needed.

2007-2008 Createursdeluxe.com/Personal Assistant/Ebay Assistant – Chicago, IL - Home Based

● Responsible for web content, proofreading, photo editing, describing, and uploading photos to website and eBay

websites.

● Mastered Basic HTML coding to maintain and update websites using Dreamweaver and website interface.

● Creating invoices and purchase orders. Responsible for shipping and h andling of all sold items using FedEx, UPS, and DHL

Services. Process and execute all mailing and marketing materials.

● Responsible for internet research, time management, file organization, inventory of all office and shipping supplies.

Update and maintain accounts receivables and payables using QuickBooks Pro software.

● Setting up and photographing inventory for photo editing and electronic filing systems.

● Generated between $10,000-$150,000 in monthly cashflow.

2006-2007 Pyramid Packaging/Customer Service Representative – Glenview, IL

● Entered sales orders in MAS90 program and ensured accuracy on all orders, maintained purchase orders, and coding

invoices.

● Served as overflow for other departments, prepared invoices to clients, and maintained all customer/vendor

correspondence. Performed daily office functions and created customer care manuals.

● Maintained all mailings, created internet fax system for company and handled incoming calls.

● Upheld vendor relations and upheld all office databas es using the ACT! Data base software.

2004-2006 Premiere Global Services/Major Accounts Escalation Representative - Tinton Falls, NJ

● Ensured execution of Contingency Testing for various accounts.

● Served as overflow for tech support, monitored major accounts for inbound file input as well as outbound traffic.

● Documented for departments and customized accounts/applications and trained departments.

● Monitored systems to ensure a positive customer experience using multiple web/UNIX based tools.

● Maintained alert database and sent customer notifications for various system outages/ upgrades.

● Liaison between operations departments, customer care and customer base during critical situations.

Education:

2011-Present Everest University, South Orlando Campus

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