Project Manager Sales
Resume:
SKILL SET
. Operations control, network operations center management, network
planning design implementation and monitoring, project management,
provider coordination, vendor management, client relations and team
management.
. Video On Demand/Streaming: Seven years of video system research,
development, implementation and operations. Seven years of process &
project development, design and implementation for video and DVD game
transcoding (utilizing Agility, Seachange DVD transcoder, Tandberg
transcoder, packager & export, and Flip Factory), Motorola Medios
VideoFlow and Velocity [BPM (Business Process Management) and Workflow
software].
. Five years Fiber to the Home/Premises (FTTH/FTTP) planning & design,
sales support, implementation, and operations for Internet, video and
voice.
. Video On Demand (VOD) & VOD Gaming, project management, process
development, content management, data privacy/security, production
operations and VOD specialist training.
. Twenty-plus years of Project and Business Management, IT, Regulatory
compliance, Operations and Marketing experience.
. Technology experience with Management, Business Analysis, Research,
Design, Development, Installation and Maintenance of Networks (routers,
switches, fiber, coax and copper, Local-Area and Wide-Area Network
Configurations using multiple infrastructures, Network Operations Centers
(NOC), Customer and Management Databases
. Background project managing/implementing/operating the following
applications and platforms: Agility, Tandberg/Ericcson
Transcoder/Packager/Xport & AMS, Motorola Mobility Medios Videoflow
(eAMS), Velocity, Flip Factory, NT/Windows 3.1/2000/XP/8, Unix, Solaris,
Netware, Oracle, Informix, MS SQL, Sybase, DB2, MS Access, Lotus Notes,
Exchange, iMail, GroupWise, DOCS Open, CyberDOCS, PowerDOCS, iManage,
ProLaw, Altigen, Weblogic, Kalido, QRM, Remedy, Sales Force (CRM), and
various additional software packages, Computer Hardware (Servers and
Client work stations), Business Cases, Inter & Intranet Technology, sales
proposals, system documentation, customer support (Tiers I, II & III),
Network Operations Center, Measurement Systems, help desk, business
centric IT planning and needs analysis, management interface, project
management, vendor management, security, contingency, disaster recovery,
desktop & server design, implementation & testing
. Ten plus years of consulting businesses as a Project Manager, Business
Analyst, on all aspects of their Information Technology needs (Hardware,
Software, Infrastructure, Internet, resources, employees/people and
training).
. Project Management of VOD operations, CATV, Pharmaceutical, Telecom, end
users (internal and external), clients (internal and external),
consulting, I/T systems, regulatory and vendors.
. One year of FDA pharmaceutical regulation as the lead Business Analyst
for new web site projects and then project managing the same.
. Interaction with the FCC and State Regulatory Commissions for Ameritech
and Bell Atlantic and preparation of base Descriptions and Justifications
regarding Filings with the FCC as a Business Analyst/Project Manager
. Forecasting, Budgeting and Tracking experience of budgets, revenues and
expenses.
. Strengths: Leadership, decision making, teamwork, relationship building,
flexibility, creativity, work ethic
WORK EXPERIENCE
May 2013 to July 2013
NuWay Wireless LLC, dba FFMSports
14101 Willard Road, Suite D, Chantilly, VA 20151
Position: Director of Operations
Responsibilities: Project management, clients relations, negotiating
services, sales and contracts, office build outs, IT, dual customer
service center (one for partner clients and second for end user
customers), network operating center (NOC), fraud management, vehicles,
ensure documentation of all aspects of operations, focus on identifying
customer needs, desires & building customer user groups and video
infrastructure for end to end operations. Primary products are streaming
video and video on demand (VOD) for under served sport organizations.
July 2008 to May 2013
Verizon 1880 Campus Commons Drive, Suite 1336 Reston, VA 20191
Position: SR CSLT/Project Manager/Business Analyst -NETWORK OPERATIONS/6V
Responsibilities: Project Manage 30+ video provider/client relationships
(such as Playboy, Sony, Paramount, HealthiNation, HBO, Starz/Encore,
etc content and processing of VOD, End-to-end FlexView workflows VCMS
system releases, and functional areas in support of content growth. Work
with clients to ensure content met their expectations. Process VOD
content, resolve issues, document and train peers. Document, track and
manage Operations impacting VCMS System gaps and bugs with vendors.
Determine XML metadata configurations, provide processes to resolve XML
issues, configure new fields as needed, work with providers, engineers,
planners, etc... to setup new formats for new services and metadata
required. Apply operational processes to receive, transform and associate
HD packages to those assets previously received only in SD. Systems
implemented included Telestream's Flip Factory, Motorola Medios VideoFlow
(utilized Agile/Scrum methodology for release control), Ericsson Asset
Management System (AMS) & Xports, Agility enterprise-class on-demand video
production and management, XML Pad and Velocity [BPM (Business Process
Management) and Workflow software].
February 2007 to June 2008
Kaztronix, 1749 Old Meadow Road Suite 300 McLean, VA 22102
Position: Senior Project Manager/Business Analyst / Video On Demand (VOD)
& Gaming Specialist.
Responsibilities: Process and project manage Video On Demand (VOD) and DVD
Game Transcoding, infrastructure, hardware, software, processes, training,
documentation, MPA certification. Develop processes for client
interaction, document and train all other video consultants.
September 2006 to February 2007
AETEA Information Technology Inc., 1445 Research Blvd. Suite 300,
Rockville, MD 20850 USA, 1-301-***-****
Position: Senior Project Manager IT contracted to Fannie Mae's Financial
and Portfolio Technology Infrastructure Team
Responsibilities: Project manage infrastructure, hardware (server, clients
& networking), software (Operating systems, middleware, databases and
applications), planning, design, deployment plans, project plans,
financial analysis, budgets, project teams, implementation, deployment,
and upgrades. Covers Sun, Solaris, Unix, MS Windows Server 2003,
Weblogic, HP/Compaq, Remedy (Change Controls), Services on Line (SOL),
People Soft, Kalido, QRM, Ab Initio, multiple operating environments such
as development, testing, acceptance, production and contingency.
June 2006 to September 2006
Infinite Computer Solutions, 5 Choke Cherry Road, Suite 320, Rockville, MD
20850 USA, 1-301-***-****
Position: Senior Project Manager IT contracted to Verizon Services
Corporation, Information Technology Infrastructure Team
Responsibilities: Project manage infrastructure, hardware (server, clients
& networking), software (Operating systems, middleware, databases and
applications), planning, design, deployment plans, project plans,
financial analysis, budgets, project teams, implementation, deployment,
and upgrades. Covers Sun, Solaris, Unix, MS Windows Server, Weblogic,
HP/Compaq, etc
December 2004 to March 2006
BusinessEdge Solutions, 11710 Plaza America Drive, Suite 2000, Reston, VA
20190
Position: Fiber to the Premise (FTTP) Consultant contracted to Verizon
Avenue
Responsibilities: Provide Business Analyst, Project Management, Sales
Support Engineering expertise, recommendations, research and sales support
to Verizon's FTTP Greenfield Sales Team. Project management of projects
from beginning to end coordinating with all other Verizon organizations
including franchising team, internal planning, engineering, construction,
operations, finance, program office, customer service, marketing, vendors,
developers, builders, inside wiring contractors, consultants/advisors for
the same, home owners and franchise authorities. Plan, coordinate and
implement special video projects at Greenfield developments. Provide
knowledge, experience to Verizon Planning and Operations organizations in
implementing video mini head ends (MHE's). Work directly with sales team
on interactions with property clients, document and participate in client
meetings to ensure their understanding of the offerings that they the
client expectations were met.
August 2001 to November 2004
Lamont Digital Systems, Inc. (dba Campus TeleVideo & GateHouse Networks)
263 Quigley Blvd., Suit 12, New Castle, De 19720
Position: General Manager of GateHouse Networks Operations / IT Director
for Lamont Digital Systems, Inc.
Responsibilities: Responsible for all aspects of Operations for video and
data systems (inclusive of planning, construction, installation,
maintenance and repair) and all Information Systems (Web application
development, software, hardware and networking). Lead video and data
teams to provide Video, Internet and Data services to our external and
internal clients and partners. This involves partnering with the sales
and marketing teams to add new clients and manage existing customers.
There were two tiers of clients, the property management teams that
represented entire developments and then the individual homeowners. Each
tier required different handling, documentation and processes. Fraud
control. Managed and worked directly with the Operations Team regarding
each customer site to plan, design, implement, monitor routers, switches,
email, web & file sharing server farms at each location, ISP & LANs within
a Gated Community or Campus. Work with engineering to develop plans,
budgets and bill of materials. Create budgets, select, order, implement
all equipment for each project/site, provide product management for all
data related services (determine services & pricing) and manage all
aspects of team resources. Plan and implement customer service center
(CSC), CSC software, billing software, phone system and communication
lines.
August 2000 to August 2001
Stopka & Associates, 975 Welland Road, Suite 100, Buffalo Grove, Il 60089
Position: Project Manager/Business Analyst
Responsibilities: Project management at TAP Pharmaceutical of multiple
active development projects and over 30 applications in maintenance mode.
Projects include Intranet applications, Documentum, business process
support and training requirements. Involves working with clients to
define projects, prioritizing projects, preparing project proposals,
business cases, project plans, user & system requirements, system
validation assessments, test cases & scripts for quality assessment and
user acceptance, training (project plans, timelines, class outlines,
developing training materials and pilots), system validation,
communication plans.
July 1999 to June 2000
TechLaw, Inc, 20 N. Wacker Drive, suite 1260, Chicago, Ill. 60601
Position: Senior Applications Consultant / Senior Project Manager /
Business Analyst
Responsibilities: Project management - managed all aspects of multiple
client projects after sales agreements were signed until clients sign off
at the completion of the projects. National technical account manager -
provided high level consulting for two national firms relating to all
aspects of their technology needs. Sales support - worked with the sales
team on client sales meetings, presentations, sales proposals and
providing technical information. Performed system reviews, designs,
implementation of systems and applications. Services included networking,
infrastructure, people resources & Internet.
April 1998 to July 1999
CRN (Computer Resource Network, Inc.) / Perfect Access (purchased CRN in
December of 1998)
205 N. Michigan Ave, suite 100, Chicago, Ill. 60601
Position: Director of Client Services
Responsibilities: Direct sales support with clients, project management,
planning, process reviews, system reviews, designing, coordination,
scheduling, and implementing networks, servers, workstations, Document
Management Systems (DMS) and multiple addition applications/systems for
clients; working with clients prior, during and after engagements to
verify their satisfaction. Systems/applications used include PCDOCS Docs
Open, PowerDOCS, CyberDOCS and Fusion, NetRight's iManage, Novell's
SoftSolution/GroupWise and Netware, Microsoft's SQL, Oracle, Sybase, Unix,
NT, Project 98, Office 95, 97,2000, XP, Corel's WordPerfect, Comparite and
Lotus 123.
May 1989 to March 1998
Ameritech, 2000 West Ameritech Drive 4G13B, Hoffman Estates, Illinois
Manager of Technology Development and Deployment for Public Policy
Responsibilities: Worked with wide variety of internal (five state
regulatory departments and 12 groups within our dept.) and external
organizations (five state PUCs & FCC) to meet the technology needs
relating to the regulatory requirements. Worked the regulatory agencies
and other communication representatives to help define and determine their
requirements for electronic filings. Project managed development,
purchase and maintenance of systems hardware and software with developers
and system administrators. Planned, designed, implemented, operated and
monitored via the NOC that I managed the LAN and WAN (implemented 1st
interstate departmental WAN at Ameritech) needs for Public Policy
Department across 5 states and DC at 12 locations; this included routers,
switches and server farms at each location. Managed
consultants/contractors involved in process reviews, project definition,
design, implementation and client computer training. Managed teams
responsible for eliminating multiple BellCore work projects, resulting in
hundreds of thousands dollars in recurring annual cost reductions. Such
as the Price Cap Models, the Ameritech rates, demand, costs and
information system for filing purposes with the FCC, the TRP system,
project of 75 subject matter experts and a 9 member-programming group to
mechanize a BellCore manual input system (saving $500,000 annually in
BellCore funding and eliminated an additional recurring $250,000 cost for
Ameritech) into a system of 97 programs with mechanized inputs from other
systems, which reported over $2 billion of revenues to the FCC.
October 1986 to April 1989
Bell Atlantic, 1310 North Court House Road, 9th Floor, Arlington, Virginia
22201
Position: Staff Supervisor, Rates, Costs and Demand
Responsibilities: Responsible for developing, project management and
filing Interstate Access filings with the FCC regarding rates generating
$2.5 billion. Forecasted product demand developed Interstate rates and
created the cost justifications; interacted with the individual companies
to insure that the rates and costs for services charged between
jurisdictions were approved; provided project management and Business
Analyst expertise and services.
February 1986 to June 1986
TPX INC, Suite 102, 100 Embassy Sq. Blvd., Louisville, Kentucky 40299,
Position: Director of Marketing
Responsibilities: Established marketing section for computer timeshare
organization. This included national sales, creating customer list,
developing sales and training materials, classes, marketing presentations,
performing consulting, training and sales tasks; managed the design,
development of software applications relevant to customer's
specifications, needs and interest.
October 1978 to January 1986
Indiana Bell Telephone Co., 220 N. Meridian, Room 1776, Indianapolis,
Indiana 46204, Position: Staff Associate/Business Analyst
Responsibilities: Forecast and track expense budgets & revenues. Project
managed, designed & created business office scheduling program, saved the
Service Representative Care Centers $1 million annually. Opportunity
included developing accounting, systems analysis and design, programming
applications on Unix and PCs, Networking the first departmental Unix
system at Indiana Bell and leasing timeshare systems.
June 1975 to June 1978
U. S. Army Security Agency
Positions: Military Police, Communications Specialist and Postal Manager.
EDUCATION
Franklin Central High School, Indianapolis, Indiana
Indiana University Purdue University of Indianapolis, Computer Science
Various classes: Business writing, Person to Person Networking, Price Caps,
regulatory workshops, Unix, C, Cobol, Informix SQL & SQL, Oracle, Netware 3
& 4, ZenWorks, Windows 2003, 2000, NT, 3.1 & 95, Lotus Notes, DOS, Compaq
certification 1996, Netscape, Lotus 123, TCPIP, MS Word, PCDOCS Docs Open &
PowerDOCS, NetRight's iManage, Documentum.
COMMUNITY SERVICE
President of East Orange County Little League
Manager East Orange County Little League Rockies, softball team
Little League Umpire
Basketball coach
Volunteer Special Olympics
Chaired multiple fund raising initiatives as a junior member of the Bell
System Pioneers
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