Customer Service Quality

Austin Faulkner

**** ****** ***** **., ********, Ky 42134

Home: 270-***-****

Email:**************@***.***

Summary

Line Leader/Group Leader with seven years experience. Areas of expertise include quality, communication, and

working under pressure.

Highlights

• Initiative to work independently

• Strategic thinker

• Fast learner

• Production procedures

Accomplishments

Leadership

• Served as key contributing member to Leadership team.

Problem Diagnosis

• Used operational knowledge of systems, parts and components to solve problems that arose

during assembly.

Audit

• Led daily audits to monitor employee knowledge and ensure safe compliance with company standardize

work

Troubleshooting

• Adjusted controls or stopped machines and opened holding devices to correct

problems. Production

• Consistently met production and schedule levels.

Experience

Line Leader/ Group Leader/ Utility/ Assembly

October 2004 to Current

Franklin Precision Industry – Franklin, Ky

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Assisted machine operators with finished pieces.

Changed equipment over to new product.

Helped achieve company goals by supporting production workers.

Create work instructions for team members education.

Review and perform quality and facility checks.

Made sure that products were produced on time and are of good quality.

Supervise more than 25 team members.

Adjust machines to perform and to make good products.

Crew Leader

July 2003 to March 2004

Sonic – Franklin, ky

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Accepted payment from customers, and made change as necessary.

Answered telephone calls and responded to inquiries

Customer Representative

January 2003 to June 2003

Convergy's– Killeen, Tx

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and

providing new product information.

Computed accurate sales prices for purchase transactions.

Assisted customers with phone service and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Directed calls to appropriate individuals and departments.

Education

Portland High School 2001

Portland, Tn

WKU

Bowling Green, Ky

Radiology

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