Property Manager
Resume:
Decatur, Georgia 30032
****************@*****.***
L. Elizabeth Patton
Summary of Qualifications:
. 15 Established years of experience in customer service, sales office
administration, and property management.
. Skilled in management, supervision of staff, training, real estate,
and due diligence.
. Knowledge of new construction, safety, fair housing, and lease ups
with mixed incomes as well as conventional.
. Marketing with and excellent track record and bottom line achievements
of leases with 95% occupancy.
. Leadership through visibility, interaction with staff and team
building.
. Proficient in leasing, management, meeting deadlines, budgets, tax
credit and section eight.
. Accomplishes organization goals by accepting ownership for
accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
Experience:
Horizonz Realty
Atlanta, GA Property Manager
07-2013-Present
. Liaison for New York Properties and President of company.
. Compliance for DCA, ADA, AHA, Chris Kids via tenant files.
. Accomplish financial objectives by collecting rents; paying bills;
forecasting requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective action.
. Maintains property by investigating and resolving tenant complaints;
enforcing rules of occupancy; inspecting vacant units and completing
repairs; planning renovations; contracting with plumbers,
electricians, contractors, vendors, snow removal services and
landscaping.
. Attract tenants by advertising vacancies; obtaining referrals from
current tenants; explaining advantages of location and services;
showing units.
. Prepares reports by collecting, analyzing, and summarizing data and
trends.
Dover Staffing (DeKalb County Treasury and Accounting)
Decatur, GA
Inbound Call Center Operator
. Answer 80-120 calls per day to communicate appropriately and
effectively with all customers, to provide an efficient and high level
of customer service at the end of every call. Update accounts,
schedule work orders, email and fax statements review water and sewer
bills to identify cut off dates and payment arrangements.
. Make adjustments, and proration to accounts, assist customers with new
service, billing, COC questions, sanitation and recycling accounts.
. Assist with online payments (Lexis Nexus) scan documents, data entry,
record keeping and return mail.
. Providing customer fast, friendly and efficient service while managing
quest on the phone as well as in front of me.
Midway Tax Service
Stone Mountain, GA
Inbound Call Center Operator
12/10-04/2011, 12, 13
. Managed a team of four, answered all inbound calls, and handled any
disputes, customer concerns and complaints. With results of satisfied
clients. Prepared weekly schedules, reports to corporate office and
data entry. Established call center.
. Assisted owner with various documents for IRS and other government
entities. Operated switchboard, scanner, PDF files, secure logs and
tax software.
. W2 download, check printing, customer service tax preparation.
L. Elizabeth Patton
Columbia Residential 152 units
Atlanta, GA
Interim Manager/Leasing
(07-08-07-09)
. Acute attention to detail and able to handle multiple projects,
changing priorities and a continually heavy work load.
. Willingness to provide various reports daily, weekly and monthly to
corporate, housing authority, and compliance.
. Daily bank reconciliation, cash control (A/P, A/R); journal entries,
forecasting entries, budgets and billing.
. Market vacant space for retail and apartments to prospective tenants
advertising via internet and door to door.
. PHA experience, rent calculations, unit inspections and turnkey.
. Secures property by contracting with security patrol service;
installing and maintaining security devices; establishing and
enforcing precautionary policies and procedures; responding to
emergencies.
Ten South Management 216 units
Decatur, GA
Assistant Manager
(09-06-07-08)
. Managed daily operations of property to ensure occupancy was
maintained at 90%.
. Rent Collections, reported to VP weekly daily entries of rent posting
and other fees.
. Renewals, Recerts, resident retention, customer service and resident
functions.
. Move Ins/outs in system, unit inspections, evictions at 1% and
leasing.
Lane Company 336 units
Atlanta, GA
Assistant Manger
(07-03-09-06)
. Successful lease up on AAA property and leadership of five.
. Through understanding of new construction for Atlantic Station and the
revitalization of Old Fourth Ward community.
. Administered leases, worked very closely with Atlanta Housing
Authority to secure rental payments, leasing for relocation of
residents from Grady Holmes.
. Maintained financial reports, marketing, project management and
development of retail space.
. Update job knowledge by participating in educational opportunities;
reading professional publications; maintaining personal networks;
participating in professional organizations.
Columbia Residential 400 units
Atlanta, GA
Public Housing Coordinator 400 units
(07-99-07-03)
. Coordinated all affordable housing programs and procedures.
Inspections and leasing.
. Leased all new construction. Rent calculations, market data and
reports.
. Marketing, advertising and managed a team of seven home inspections.
. Established and monitored productivity goals.
. Determined and certify eligibility of prospective tenants, following
government regulations.
Certifications: Tax Credit; HCCP training; DCA; Fair housing; Notary;
Compliance; AHA certifications; Employment relations; Equal opportunity;
real estate Development.
Software: Yardi, MS Word, MRI, MS Office XP, Internet Savvy, Onesite,
Windows XP, MS PowerPoint, Excel, Outlook, Access, CPak & Oracle, TOPS
Education: Georgia State University 8/1997-8/1999
Atlanta, GA Business Administration/Accounting
Dekalb Technical College 1-199*-*-****
Clarkston, GA A.A.S., Business Administration/Tech Support
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