Manager Project
Resume:
MIDHAD ZULIC ******.*****@*****.***
**** ***** ****, ****** *****, Illinois 60053
Professional Profile
Service driven IT professional with 10 years of experience in networking
administration, system maintenance, technical troubleshooting, and
infrastructure planning. Reputation for creative problem solving and
effectiveness in resource management and cost control. Broad experience
with diverse enterprise and network systems and remote administration.
. Dedicated Team Leader: Skilled in supervising IT personnel to
ensure that IT projects meet deadlines and organizational
requirements. Proficient in developing and maintaining key
relationships with clientele, as well as third-party IT vendors.
. Strategic Technology Planner: Successful in developing long-range
plans and managing application integration / data networking
projects across multiple platforms. Current knowledge of
technologies such as VPN, wireless, office automation, data
communications, and SAN.
. Seasoned Project Manager: Organized and detail-oriented. Able to
work under tight deadline pressure and consistently meet deadlines
and quality goals. Accustomed to managing multiple projects and
priorities in fast-paced, high-performance environments.
Technical Competencies
Hardware: Desktops, notebooks, handheld devices, PBX phone/voicemail
system, wireless modems, routers, hubs, and
printers
Software: MS Word, Access, Excel, Outlook, Visio, Adobe Acrobat,
Photoshop, Dreamweaver, Winzip, and Drive Image
Networking: TCP/IP, LAN/WAN, DSL, ISDN, and VPN
Programming Languages: C++, Java, Visual Basic, SQL
PROFESSIONAL EXPERIENCE
IT Director
KOKUA HOSPITALITY, Chicago, Illinois 2008-Present
. Manage IT operations for two Kokua facilities, the Doubletree
Magnificent Mile and the Inn of Chicago, including Windows Server 2003
domain at the Doubletree and Windows Server 2012 at the Inn of
Chicago.
. Identify technical upgrades and installation needs for each facility,
presenting findings and requirements to the General Manager for the
purposes of authorizing implementation.
. Upgraded the Inn at Chicago's guest Internet services, including the
enhancement of wireless access.
. Supervise all contract personnel during the entire course of projects.
. Awarded Manager of the Quarter in 2010 and 2012.
Primary Projects:
. Hilton Hardware Refresh: Managed the upgrade of old computer systems
for the Doubletree, a Hilton Hotels franchise. Project included the
supervision of 10-15 contract personnel, replacement of Hilton-
provided systems and ensuring systems integrated with the facility's
MICROS POS, Saflok, Call Accounting, Lodgnet, Minibar, and Avaya
Telephone system.
MIDHAD ZULIC Page Two
PROFESSIONAL EXPERIENCE
(Continued)
Systems and Network Administrator
KEMPERSPORTS MANAGEMENT, INC., Northbrook, Illinois 2007-2008
. Provided administration of corporate office's computer systems and
network, as well as technical support for company's 4,300 employees at
95 sites.
. Designed and implemented IT policies and procedures, maintained
compliance for all software requirements and established a disaster
recovery environment.
. Served a budget and purchasing contact for third-party vendors
pertaining to all technical equipment.
Primary Projects:
. System Upgrade; Upon hire, planned and executed a major upgrade of the
company's computer systems and procedures. Project involved the re-
engineering of the network, installation of new Windows-based servers
and the set up of a Barracuda Spam Firewall and Veritas 11D Backups.
Project resulted in a more reliable, scalable, system which
accommodated future growth.
IT Manager
JAMES HOTELS, INC., Chicago, Illinois 2006-2007
. Developed and implemented entire network infrastructure to correspond
with the hotel's opening, installing a Windows domain with multiple
servers, 65 work stations, printers, two cyber-stations and business
center in less than two months.
. Managed all server activities, including the design of the hotel
domain's Active Directory, as well as the installation of both File
and Microsoft Exchange Mail servers.
. Served as primary point of contact for the facility's vendors of guest
high-speed Internet and telephone system.
Assistant IT Manager
INTERCONTINENTAL HOTELS GROUP, PLC., Chicago, Illinois 2003-2006
. Executed upgrade of facility's mixed-OS environment to a uniform
Windows XP platform, installing 140 new workstations in the process.
. Designed and programmed database for MICROS 8700 point-of-sales
system, complete with regular maintenance, that created easier access
to food and drink offerings for all the hotel's terminals in the bar,
restaurant and room service area.
. Integrated new users form in Microsoft Office InfoPath 2003 and posted
on the hotel intranet site which allowed manager support requests to
be directed to the IT department.
Primary Projects:
. Crown Plaza Square Times Square: Led a project to build and integrate
new network system at facility located in New York. Project included
implementing new technology, state of the art hardware and software,
improving system performance and making recommendations for future
maintenance plans, purchases and upgrades.
EDUCATION
Bachelor of Science in Computer Science (Minor in Math), 2003
NORTHEASTERN ILLINOIS UNIVERSITY, Chicago, Illinois
. Honors Graduate with 3.54 GPA
. Member of Computer Science Club
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