Project Manager Management

John R. Mencini

*********@*****.***

**** ** *** ***** **** 954-***-****

Ft. Lauderdale Florida 33324

Title: IT SR. PROJECT MANAGER FINANCIAL SYSTEMS

Proven professional with over 15 years experience providing business analysis, IT management, project management, and team leadership. Concentration in field of financial systems, systems integration and general operations. Work with business users and management to gather functional specifications and requirements to develop and support newly developed hospitality systems for Cruise Line.

Highlight of Accomplishments

• Gathered client requirements to develop, analyze, implement and financial system information necessary to develop shipboard business applications for cruise lines.

• Managed entire SDLC process to develop guest and staff data for new shipboard systems. (POS/PMS).

• Developed, tested, trained end users and supported Property Management System and all interfaced systems.

• Interfaces developed for other supporting systems including Property Management System and point of sale.

• Providing security and data integrity policies for on site and remote users.

• Worked with various teams including developers and business professionals gathering functional specifications and programming requirements.

• Over 10 years experience in QA and test procedures for stand alone and interfaced systems.

• Performed JAD sessions to prioritize tasks, resolve issues and work with changes in business needs.

• 12 + years of performing multiple software and hardware releases.

• Established policies and procedures for IT and Business stakeholders.

• Over 10 years experience guiding, reviewing and updating vendor support procedures and methodologies.

• Expert in all aspects of vendor management including contract negotiations, logistics, global travel needs, cruise ship operations and budget management.

• 5 + years support of web apps for shipboard guests and crew usage.

• 10 + years experience with data migration for air, hotel and other guest service needs.

• Global and International work experience for over 10 years.

• Completed RFP’s, tested and installed multiple business applications and hardware for corporate business services to provide scalability and financial requirements for both front and back end applications.

Experience

Allin Interactive Systems – Ft. Lauderdale, Florida

Project Leader – 10/2011 – 7/2012

• Responsible for the installation of a proprietary interactive TV system for the hospitality industry.

• Gathered user requirements, tested, trained and delivered “unique” system to meet users specifications.

• Managed the supply chain process from ordering, staging, configuring, testing and shipping of all hardware and software necessary for system installation.

• Responsible for customer satisfaction, documentation, training, and problem resolution.

• Managed vendors to assist with installation and system integration.

• Created testing, training and installation plan to be completed on site.

• Managed system installation from servers, network connectivity, to final product at TV locations.

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*********@*****.***

John R. Mencini Cell 954-***-****

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Seabourn Cruise Lines – Miami, Florida

Project Manager/Business Analyst – 10/2010 – 11/2010

Contractor – Property Management System Review – (Fidelio Systems)

• Gathered legacy and new system functionality (Fidelio) for Executive Presentation

• Analyzed current business processes for day to day operations with users and 3rd party vendors

• GAP analyses included ROI, benefits, budgeting, scheduling and risks of a fleetwide implementation

• Created testing, training and installation plans

• Worked with in-house technical team to review file layouts, processes and business alternatives

• Gained approval for PMS switch – Corporate HQ relocated from FLA to Seattle WA.

JM Consulting – Plantation, Florida

IT Consultant - 2008-2011 and 2002-2005

• Performed consulting services for small to mid size companies including software installation, training and other management services

Waveguide Communications - Ft. Lauderdale, Florida

Marine Operations Manager - 2005 - 2008

• Defined all marine projects including planning, scoping, resourcing, budgeting, and scheduling

• Defined processes for initiating, tracking and finalizing potential and active projects

• Implemented fundamental changes to payroll, accounting, benefits and vendor negotiation processes

• Installed network, data center, remote distribution panels for system connectivity (InfoGenesis, WiFi, Cellular)

Royal Caribbean International - Miami, Florida

Corporate IT Manager – Fleet Operations – 1990-2002

• Created department and processes designed to automate key guest shipboard functions of the cruise industry – Point of Sale (InfoGenesis, Property Management (Encore), PC network, Embarkation, Customer Support).

• Designed, tested and installed system interfaces to populate guest reservation system (AS400) into Property Management System (Encore) and Point of Sale System (InfoGenesis).

• Performed RFP and GAP analysis for critical network designs (POS, PMS). Reviewed competitors and options for functionality, cost and benefit analysis.

• Designed and implemented multiple networks including fiber and copper for 25 ships.

• Managed a $15M annual operating budget and $7M annual capital budget

• SDLC – POS and PMS – test, design, train, install and support business critical software.

• Developed and supported 3rd party shipboard vendor contracts and negotiations (InfoGenesis/IBM/Waveguide)

• Operated 7/24-hour technical support center to support 3,000 users

TECHNICAL COMPETENCIES

Software – Property Management Systems (TTG, ENCORE), Shore Excursions, Point of Sale Systems (InfoGenesis / Micros), Microsoft Suites, Interactive TV, Silverware POS, Ving Door Card Systems, Inventory, TNG systems (Computer Associates), Lotus Notes, Oracle, SQL, JDE, Amadeus, Sabre, Peoplesoft, and WEB based applications.

Hardware – IBM/HP Servers and workstations, Tandem Fault tolerant systems, IBM – AS400, Cisco and Cabletron Network components, Alcatel PBX, MTN Satellite systems and SISCO Security Systems, fiber/copper cabling fundamentals, Wireless infrastructure, Enseo Set top box technology.

Operating Systems – NT, UNIX, VMS, FLEX-OS, Microsoft

EDUCATION

St. Edwards University, Austin, Texas

Bachelor of Arts, Mathematics and Accounting

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